Samsung S Pen Pro User Manual page 485

Appendix
Troubleshooting
Before contacting a Samsung Service Center, please attempt the following solutions. Some
situations may not apply to your S Pen.
Your S Pen does not turn on
When the battery is completely discharged, your S Pen will not turn on. Fully charge the
battery before turning on the S Pen.
Your S Pen freezes or encounters a fatal error
If your S Pen is frozen and unresponsive, press and hold the Pen button and the Connection
button simultaneously for more than 7 seconds to restart it.
The battery does not charge properly (For Samsung-approved
chargers)
• Ensure that the charger is connected properly.
• Visit a Samsung Service Center and have the battery replaced.
The battery depletes faster than when first purchased
• When you expose the S Pen or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
• The battery is consumable and the useful charge will get shorter over time.
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