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TROUBLESHOOTING
Note: Not all listed issues indicate a device malfunction. This guide
will help identify the causes and possible remedies of any major/
minor problems. This guide will also address occurrences that are
regular parts of the dehumidifying process.
GENERAL TROUBLESHOOTING
Symptom
Possible Causes
Dehumidifier not
• Unit is operating in an area where the temperature is
operating. Controls
cannot be set.
• Water bucket is full (check for BUCKET FULL light).
Volume level
• Compressor has turned back on.
suddenly increases
• Power supply issue.
during operation.
• Unit is placed on uneven floor.
Humidity in the
• Area could be too large for this dehumidifier.
space does not
• Open doors/windows might be reducing efficiency.
drop.
• A device in the room could be producing vapor/humidity/
The dehumidifying
• Room temperature is too low.
effect seems to be
• Humidity level may be set incorrectly or set too high.
minimal or non-
• If the dehumidifier is operating in a room where the
existent.
Upon first operation,
This odor is usually caused by the initial rise in temperature
air emitted from the
of the heat exchanger (a necessary part of the dehumidifying
device has a stale/
process). This is common after the device has been in storage.
musty odor.
Unit makes
This is normal if the device is being operated on a hard or
whirring/clanking
wooden floor.
noises.
The dehumidifier
This is normal. The sound is created by the refrigerant
makes a
flowing.
whooshing noise.
DRAINAGE HOSE TROUBLESHOOTING
Symptom
Possible Causes
When using the
Hose is not firmly
hose to drain
tightened on the
water, there
drainage nozzle.
is still water
An obstruction is
appearing in
preventing the hose
the bucket.
from draining properly.
The drainage hose is not
correctly installed.
outside of the operating range of 41 °F – 90 °F (5 °C – 32 °C).
steam.
temperature falls between 41 °F – 90 °F (5 °C – 32 °C), it
will start to automatically defrost itself. During this time, the
compressor will stop working, although the fan will continue
operating at the highest fan speed setting. Once it finishes
defrosting itself, it will resume normal operation.
Probable Solution
Re-tighten the hose on the drainage
nozzle until it is totally secured.
Clear the obstruction from the
drainage hose.
Completely remove drainage
hose and reinstall it, making sure
the hose is securely fastened and
unobstructed.
TROUBLESHOOTING
13
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