Spektrum PowerSafe AR9100 User Manual page 17

Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or
repair. Once assembly, setup or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions or assistance, please
direct your email to productsupport@horizonhobby.com, or call 877.504.0233 toll free
to speak to a service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed to withstand the rigors of
shipping without additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility. A Service Repair Request is available at
www.horizonhobby.com on the "Support" tab. If you do not have internet access, please
include a letter with your complete name, street address, email address and phone
number where you can be reached during business days, your RMA number, a list
of the included items, method of payment for any non-warranty expenses and a brief
summary of the problem. Your original sales receipt must also be included for warranty
consideration. Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
1
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and
payment will be required without notification or estimate of the expense unless the
expense exceeds 50% of the retail purchase cost. By submitting the item for repair you
are agreeing to payment of the repair without notification. Repair estimates are available
upon request. You must include this request with your repair. Non-warranty repair
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred method of payment. Horizon accepts
money orders and cashiers checks, as well as Visa, MasterCard, American Express,
and Discover cards. If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed after 90 days will be
considered abandoned and will be disposed of accordingly. Please note: non-warranty
repair is only available on electronics and model engines.
United States:
Electronics and engines requiring inspection or repair should be shipped to
the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other products requiring warranty inspection or repair should be shipped
to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or concerns regarding this product or warranty.
Spektrum AR9100