Chapter 6. Contacting Dell - Dell PowerVault LTO User Manual

Chapter 6. Contacting Dell

Dell provides several online and telephone-based support and service options. If you do not have an
active internet connection, you can find contact information about your purchase invoice, packing slip,
bill, or Dell product catalog. Availability varies by country and product, and some services might not be
available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1. Go to Dell.com/support.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit. The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product. The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Global Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or email the Dell Global
Technical Support team.
58 Dell PowerVault LTO Tape Drive: User's Guide