Dell PowerVault LTO User Manual page 47

Table 11. Descriptions and corrective actions (continued)
For Problems with Writing Data
6
, continued
If the problem occurred while the drive was writing data to the tape, and if you know the
volume serial number (located on the cartridge label) of the tape cartridge loaded in the
drive when the problem occurred, retry the operation with a different cartridge:
If the problem occurs with multiple tape cartridges or if you do not know the tape
cartridge's volume serial number, run the tape drive diagnostics (see Function Code
"Selecting a Diagnostic or Maintenance function" on page 28):
• If the diagnostics fail, contact Dell technical support.
• If the diagnostics succeed, run the Test Head diagnostic (see Function Code H in
"Selecting a Diagnostic or Maintenance function" on page 28).
– If the Test Head diagnostic fails, contact Dell technical support.
– If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in
Maintenance mode.
If the problem occurred while the drive was reading data from the tape, and if you know
the volume serial number of the tape cartridge, perform one of the following procedures:
• If another drive is available, insert the cartridge into the other drive and retry the
operation:
– If the operation fails, discard the defective cartridge.
– If the operation succeeds, insert a scratch cartridge into the first drive and run
• If another drive is not available, insert a scratch cartridge into the drive and run the
tape drive diagnostics (see Function Code
function" on page 28)
– If the diagnostics fail, contact Dell technical support.
– If the diagnostics succeed, discard the cartridge
For Problems with Reading Data
If the problem occurs with multiple tape cartridges or if you do not know the tape
cartridge's volume serial number, run the tape drive diagnostics (see Function Code
"Selecting a Diagnostic or Maintenance function" on page 28):
• If the diagnostics fail, contact Dell technical support.
• If the diagnostics succeed, run the Test Head diagnostic (see Function Code
"Selecting a Diagnostic or Maintenance function" on page 28).
– If the Test Head diagnostic fails, contact Dell technical support.
– If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
The error code clears when you remove the tape cartridge or place the drive in
Maintenance mode.
the tape drive diagnostics (see Function Code
Maintenance function" on page 28):
- If the diagnostics fail, contact Dell technical support.
- If the diagnostics succeed, the error was temporary.
1
in "Selecting a Diagnostic or
1
in "Selecting a Diagnostic or Maintenance
Chapter 4. Troubleshooting 41
1
in
1
in
H
in