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Locating your system Service Tag
Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found
on the front of a physical DR Series system by pulling out the information tag. The service tag can also be found on the Support page in
the GUI. This information is used to route support calls to the appropriate personnel for resolution.
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMCfor sales, technical assistance, or customer service
issues:
1
Go to Dell.com/support/home.
2
Select your country from the drop-down menu on the lower right corner of the page.
3
For customized support:
a
Enter your system Service Tag in the Enter your Service Tag field.
b Click Submit.
The support page that lists the various support categories is displayed.
4
For general support:
a
Select your product category.
b Select your product segment.
c
Select your product.
The support page that lists the various support categories is displayed.
5
For contact details of Dell EMC Global Technical Support:
a
Click
Global Technical
b The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support
team.
Documentation feedback
Click the Feedback link in any of the Dell EMC documentation pages, fill out the form, and click Submit to send your feedback.
Support.
Getting help
Getting help
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