Troubleshooting - Canon S800 User Manual

Troubleshooting

Troubleshooting Installation Troubleshooting Installation
Troubleshooting Installation Troubleshooting Installation
Problem Problem
Problem Problem
Cannot install the
printer driver
36
Possible Cause Possible Cause
Possible Cause Possible Cause
Procedure not
followed correctly
Previous version of
printer driver or same
printer driver already
installed on computer
Other applications
running in the
background
Installation not
starting automatically
when CD is inserted
into drive
CD-ROM drive not
specified
Try This Try This
Try This Try This
See "Installing the Printer Driver" on page 53, or see the
S800 Reference Guide on the Setup Software & Reference
Guide CD-ROM for more information.
Always uninstall the previous version of the printer driver
before installing the new version. See "Uninstalling the
Printer Driver" on page 55.
Other open applications on your computer can interfere with
the installation routine. Close any software applications on
your computer before reinstalling the printer driver. See
"Installing the Printer Driver" on page 53.
Windows Windows
Windows Windows
If printer driver installation did not start
automatically when you loaded the CD-ROM:
1. Double-click My Computer My Computer on the Windows
My Computer My Computer
desktop, then double-click the CD-ROM drive
2. Double-click msetup.exe. msetup.exe.
msetup.exe. msetup.exe.
If you install the printer driver by clicking Start
Run, specify the correct CD-ROM drive and file name Run
Run Run
(x:\msetup.exe x:\msetup.exe, where x x x x is the CD-ROM drive).
x:\msetup.exe x:\msetup.exe
Normally, after you insert the S800 CD-ROM the setup
window displays automatically. If it does not:
Windows Windows Windows Windows
1. Double-click My Computer My Computer on the Windows My Computer My Computer
desktop, then double-click the CD-ROM drive
2. Double-click msetup.exe. msetup.exe. msetup.exe. msetup.exe.
Macintosh™ Macintosh™ Macintosh™ Macintosh™
Double-click the CD-ROM CD-ROM icon on your desktop. CD-ROM CD-ROM
CD-ROM drive.
CD-ROM drive CD-ROM drive
Start, then
Start Start
CD-ROM drive. CD-ROM drive CD-ROM drive