Canon S800 User Manual page 41

Problem Problem Problem Problem Possible Cause Possible Cause Possible Cause Possible Cause
Cannot install the CD-ROM drive not
printer driver working properly
(continued)
Computer cannot
detect a printer port
Troubleshooting Printer Hardware Troubleshooting Printer Hardware Troubleshooting Printer Hardware Troubleshooting Printer Hardware
Problem Problem Possible Cause Possible Cause
Problem Problem Possible Cause Possible Cause
Paper jams in the Media jammed during
printer automatic or manual
feed
Try This Try This Try This Try This
Windows Windows Windows Windows
Use Windows Explorer to confirm that the CD-ROM is
operating normally:
1. From the Desktop, double-click My Computer
then CD-ROM CD-ROM.
CD-ROM CD-ROM
2. If the files do not appear, refer to your Windows
documentation for more information.
Macintosh Macintosh Macintosh Macintosh
Open the Apple System Profiler, click Devices and
Volumes Volumes Volumes Volumes, then open the CD-ROM.
Verify that the correct cable (USB or parallel) is connected to
both your printer and your computer, and that the
connection is secure.
Verify that the computer is turned on and the POWER light is
a steady (non-blinking) green.
If this does not handle the problem, exit the installation
procedure and reinstall the software again.
Also see the S800 Reference Guide on the Setup Software &
Reference Guide CD-ROM for more information.
Try This Try This
Try This Try This
1. Gently pull the jammed paper out of the sheet feeder slot
or the paper output slot, whichever is easier.
If the paper tears and some of it is left in the printer, turn
the printer off, open the front cover, and remove the
pieces of paper.
If the paper will not pull out of the printer easily, do not
force it.
2. Reload paper into either the manual or automatic sheet
feeder, then press RESUME RESUME on the printer.
RESUME RESUME
If you turn the printer off, your print job data will be lost.
Print the job again.
Use a standard paper size whenever possible to prevent
jams.
Troubleshooting
My Computer,
My Computer My Computer
Devices and Devices and Devices and
37