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Error and Information Codes
Status messages
DOCUMENT LED (Green)
Waiting for paper insertion
160 ms intervals
ERROR LED (Orange)
Waiting for paper removal
160 ms intervals
Recoverable errors
ERROR LED (Orange)
Mechanism position error
Approx. 320 ms
Paper jam error
320 ms intervals
Document read error
320 ms intervals
Cause and Solution
The scanner is waiting for a check to be
inserted.
Insert paper for scanning.
Cause and Solution
This occurs when paper is sensed by
the paper length, middle, franking, or
ejection sensor during initialization of
the scanner.
Remove paper from pocket.
Cause and Solution
This occurs when the ASF hopper,
franking, or pocket switch board sensor
detect an error during initialization of
the scanner.
The scanner can recover from this error
if an instruction is sent from the driver or
if the scanner is turned off, the error is
cleared, and the scanner is turned
back on.
One of 5 things has happened:
1. Paper has been detected during
initialization.
2. The paper length, middle, franking,
or ejection sensor detected a
paper-feed error.
3. The ASF failed to feed paper.
4. The check was too short or too long.
5. The cover was open during check
feeding.
Remove the jammed paper, be sure
the cover is closed, and send an
instruction from the driver or turn the
scanner off and back on again.
For this error to occur, the user must
select that this error stop reading under
any of the following circumstances:
1. Double-feeding was detected.
2. Incorrect check paper insertion was
detected.
3. The scanner detected external
noise.
After the cause of the error is fixed, the
scanner can recover from the error if it
receives an instruction from the driver, if
the scanner is turned off and back on,
or if the franker cover is opened and
the check is removed.
Unrecoverable errors
ERROR LED (Orange)
CPU execution error
Approx. 320 ms
Read/write or
Memory overwrite error
Approx. 5120 ms
ERROR LED (Orange)
High voltage error
Low voltage error
Communication device error
Drive circuit error
Sensors
The scanner has 7 paper sensors, 2 cover open sensors, and 5
other sensors.
Paper feed direction
❏ A
ASF sensor
❏ B
Paper length sensor
❏ C
Middle sensor
❏ D
Franking sensor
❏ E
Eject sensor
❏ F
Main pocket nearly full sensor
❏ G
Sub pocket nearly full sensor
❏ H
Scanner cover open sensor
❏ I
Franker cover open sensor
❏ J
Franking cartridge sensor
❏ K
Franking cartridge position sensor
❏ L
Pocket switch board sensor
❏ M
Hopper position sensor
❏ N
Paper thickness sensor
11/07
Epson CaptureOne
Cause and Required Action
The CPU is trying to execute an
order to an invalid address.
Turn off power as soon as possible.
A read/write check did not end
normally or an error occured
during a memory overwrite.
Turn off power as soon as possible.
Cause and Required Action
Power supply voltage is too high.
Turn off power as soon as possible.
Power supply voltage is too low.
Turn off power as soon as possible.
An error has occured with a
communication device.
Turn off power as soon as possible.
An image scanner error has
occurred.
Turn off power as soon as possible.
I
K
L
J
E
F
N
D
G
M
B
A
H
Epson CaptureOne - 5
C
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