Epson DS-410 User Manual
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Epson DS-410 User Manual

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Summary of Contents for Epson DS-410

  • Page 1 DS-410 User's Guide...

  • Page 3: Table Of Contents

    Adding and Assigning Scan Jobs with Document Capture Pro - Windows ....... 42 Adding and Assigning Scan Jobs with Document Capture - Mac..........44 Starting a Scan Using the Epson Scan 2 Icon ................45 Starting a Scan from a Scanning Program..................47 Scanning with Document Capture Pro in Simple View - Windows............
  • Page 4 Scanner Does Not Turn On or Turns Off Unexpectedly............... 102 Scanner Button Does Not Work as Expected ................102 Scanning Software Does Not Operate Correctly ................. 102 Cannot Start Epson Scan 2 ......................103 Original Feeds Incorrectly in Scanner..................104 Original Jams in Scanner......................104 Scanning is Slow .........................
  • Page 5 Safety and Approvals Specifications ....................119 Notices ..............................120 Important Safety Instructions......................120 Restrictions on Copying ........................122 Default Delay Times for Power Management for Epson Products............ 122 Binding Arbitration and Class Waiver ....................123 Trademarks ............................126 Copyright Notice..........................126 libTIFF Software Acknowledgment....................

  • Page 7: Ds-410 User's Guide

    DS-410 User's Guide Welcome to the DS-410 User's Guide. For a printable PDF copy of this guide, click here.

  • Page 8: Scanner Basics

    Scanner Basics See these sections to learn about the basic features of your scanner. Scanner Parts Locations User Replaceable Epson Scanner Parts and Accessories Changing the Power Off and Sleep Timer Settings Scanner Parts Locations See these sections to identify the parts on your scanner.

  • Page 9: Scanner Parts

    Scanner Parts ADF (Automatic Document Feeder) Edge guides Input tray Input tray extension Output tray Output tray extension...
  • Page 10 Stopper Kensington security slot USB port Power inlet Scanner cover Cover open lever Pickup roller...

  • Page 11: Scanner Buttons And Lights

    Separation roller AC adapter Power cord USB cable Parent topic: Scanner Parts Locations Scanner Buttons and Lights Buttons...
  • Page 12 power button stop button start button Lights Power light automatic feeding mode light ! error light Parent topic: Scanner Parts Locations...

  • Page 13: Page Separation Lever

    You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

  • Page 14: Changing The Power Off And Sleep Timer Settings

    Scanner Basics Changing the Power Off and Sleep Timer Settings You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode and turns off automatically. 1. Do one of the following to access the Epson Scan 2 Utility: •...
  • Page 15 4. Select the length of time after which you want the scanner to automatically turn off when not in use as the AC power or AC adapter setting. You can also turn off the timer. 5. Close the Epson Scan 2 Utility. Parent topic:...

  • Page 16: Loading Originals

    Loading Originals Follow the instructions here to load your originals into the scanner. Loading Originals in the Input Tray Loading Plastic Cards in the Input Tray Loading Special Originals Loading Originals in the Input Tray You can load originals that meet the document specifications in the input tray. Caution: Do not load photos, or valuable original documents or artwork, directly into the input tray.
  • Page 17 Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3. Slide the input tray edge guides all the way out. 4.
  • Page 18 5. If you are loading a multi-page original, fan your stack of originals and tap them gently on a flat surface to even the edges. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, load only one sheet at a time.
  • Page 19 6. Load standard originals into the input tray printed side down and top edge first, and guide them in until they meet resistance. • If you are loading paper business cards, load up to 15 cards printed side down and top edge first into the input tray horizontally, and slide them in until they meet resistance.
  • Page 20 • If you are loading hole-punched originals, load them with the holes facing down or to the side as shown. The holes must be within 1.2 inches (30 mm) of the edge of the originals.
  • Page 21 7. Slide the edge guides against the edges of the original. Note: If you are scanning originals that are 15.5 inches (393.8 mm) or longer, support the original as it enters into and ejects from the scanner as shown.

  • Page 22: Loading Multiple Sizes Of Originals In The Input Tray

    8. If necessary during scanning, adjust the position of the stopper on the output tray extension to fit the ejected originals. Note: If thicker paper does not eject properly or falls from the output tray, push in the output tray and allow the originals to eject freely onto the surface below the scanner.
  • Page 23 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 24 4. Check to make sure that the page separation lever is in the position shown here. Note: To prevent paper jams, keep the lever in this position for most types of documents. 5. Load the originals in the input tray in descending order of paper size with the widest at the back and the narrowest at the front.
  • Page 25 facedown and the top edges are slightly angled in the input tray. Center the documents in relation to one another. Note: If you are loading paper business cards, load up to 15 cards horizontally. 6. Slide the edge guides against the edges of the widest original. 7.

  • Page 26: Original Document Specifications

    Related references Original Document Specifications Original Document Specifications You can load original documents that meet these specifications in your scanner. Paper type Paper size Paper weight Loading capacity Plain paper Letter (8.5 × 11 inches 13 to 56 lb 13 lb (50 g/m²): 70 sheets [216 ×...

  • Page 27: Loading Plastic Cards In The Input Tray

    Caution: Do not load the following types of originals in the scanner, or they may be damaged or may damage the scanner: • Thermal paper • Coated paper • Originals with uneven surfaces, such as embossed documents • Photos • Originals with wet ink •...
  • Page 28 1. Open the input tray, pull out the output tray, and open the stopper. Do not pull out the extensions. 2. Slide the input tray edge guides all the way out.
  • Page 29 3. Check to make sure that the page separation lever is in the position shown here. Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
  • Page 30 4. Load one plastic card printed side down and top edge first into the input tray horizontally, and slide it in until it meets resistance.
  • Page 31 Note: Do not load plastic cards vertically. 5. Slide the edge guides against the edges of the card. Plastic Card Specifications Parent topic: Loading Originals Related references Page Separation Lever...

  • Page 32: Plastic Card Specifications

    Related topics Scanning Plastic Card Specifications You can load original plastic and laminated cards that meet these specifications in your scanner. Paper type Paper size Paper thickness Loading capacity Plastic cards, 2.1 × 3.3 inches 0.05 inch (1.24 mm) 1 card (horizontal) embossed (ISO781A (54 ×...
  • Page 33 2. Pull out the output tray and its extension, and open the stopper. Note: If you are loading an original that is 15.5 inches (393.8 mm) or longer, do not pull out the input or output tray extensions and do not open the stopper. 3.
  • Page 34 4. Check to make sure that the page separation lever is in the position shown here. Note: To prevent paper jams, make sure to set the lever back to its original position when scanning standard single- or multi-page originals.
  • Page 35 5. Load envelopes vertically in the input tray with the printable side down and the flap facing as shown. Slide in the envelopes until they meet resistance.
  • Page 36 6. Do one of the following to load a photo, or folded or irregularly shaped originals: • For a folded original, fold and load the original as shown. Caution: Do not load the original with the open side facing down.
  • Page 37 • For a photo or an irregularly shaped original, load it in the center of a carrier sheet with the printed side facing down. Make sure the illustration on the front edge of the carrier sheet is facing up. • For an A4-size or larger original, fold it as shown and place it in the center of a carrier sheet. Make sure the illustration on the front edge of the carrier sheet is facing up.
  • Page 38 7. Load the original in the input tray as shown until it meets resistance. Folded original...
  • Page 39 Photo or irregularly shaped original 8. Slide the edge guides against the edges of the original or carrier sheet. 9. Turn off the Detect Double Feed setting on the Main Settings tab in Epson Scan 2 when scanning special originals.

  • Page 40: Special Original Specifications

    Parent topic: Loading Originals Related references Page Separation Lever Related topics Scanning Special Original Specifications You can load photos, envelopes, or large, thick, or folded originals that meet these specifications in your scanner. Paper type Paper size Paper thickness Loading capacity Large originals (plain Up to this size: A3 (11.7 ×...

  • Page 41: Scanning

    (Windows) or Document Capture (Mac) and the scan job you have assigned to the button. Note: Make sure Epson Scan 2 and either Document Capture Pro (Windows) or Document Capture (Mac) are installed on the computer connected to the scanner.

  • Page 42: Adding And Assigning Scan Jobs With Document Capture Pro - Windows

    1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 43 You see a window like this: 3. Click the Job Settings button. Note: If you do not see the button, click the < symbol in the Job bar.

  • Page 44: Adding And Assigning Scan Jobs With Document Capture - Mac

    You see a window like this: 4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details.

  • Page 45: Starting A Scan Using The Epson Scan 2 Icon

    Starting a Scan from a Scanner Button Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section.
  • Page 46 You see an Epson Scan 2 window like this:...

  • Page 47: Starting A Scan From A Scanning Program

    Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
  • Page 48 You see an Epson Scan 2 window like this:...

  • Page 49: Scanning With Document Capture Pro In Simple View - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 50 4. Click Select Scanner and select your scanner from the scanner list, if necessary. 5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete and send your scan with one click. Note: If you do not see any icons, click the <...

  • Page 51: Scanning With Document Capture Pro In Standard View - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 52 You see a window like this: 4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar).
  • Page 53 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click Scan.
  • Page 54 You see a preview of your scan in the Document Capture Pro window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen.

  • Page 55: Scanning With Document Capture - Mac

    Note: The settings may vary, depending on the software version you are using. See the Help information in Document Capture for details. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 56 4. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 5. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2 window. 6. Click Scan.
  • Page 57 You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 7. If you would like to scan additional originals and add them to the current captured images, click the + icon, select Acquire from Scanner, and repeat the previous steps.

  • Page 58: Scanning In Epson Scan 2

    Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in JPEG format in your operating system's Documents or My Documents folder, or opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary.
  • Page 59 You see this window:...
  • Page 60 4. Select the Scanning Side setting that matches the sides of the original that you want to scan. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary.

  • Page 61: Additional Scanning Settings - Main Settings Tab

    Loading Special Originals Additional Scanning Settings - Main Settings Tab You can select these additional scanning settings on the Epson Scan 2 Main Settings tab. Stitch Images When scanning double-sided originals, lets you lay out images from both sides of the original one scanned page.

  • Page 62: Additional Scanning Settings - Advanced Settings Tab

    Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Unsharp Mask Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.

  • Page 63: Scanning Settings For Special Documents

    Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Scanning Settings for Special Documents You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special originals. Type of original Required settings Envelope Select Off as the Detect Double Feed setting.

  • Page 64: Image Format Options

    Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. Bitmap (*.bmp) A standard image file format for most Windows programs.

  • Page 65: Scanning Special Projects

    If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2. Follow these guidelines to determine the resolution setting you need: •...
  • Page 66 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start and select All Programs or Programs.
  • Page 67 You see an Epson Scan 2 window like this:...

  • Page 68: Scanning Multi-Page Originals As Separate Files - Windows

    The scanned image is displayed. Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the document.
  • Page 69 • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Document Capture Pro. You see the Document Capture Pro window. 3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
  • Page 70 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see the settings window.
  • Page 71 You see a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11.

  • Page 72: Convert Scanned Documents To Editable Text (Ocr)

    Convert Scanned Documents to Editable Text (OCR) You can scan a document and convert the text into data that you can edit with a word processing, spreadsheet, or HTML-editing program. This process is called OCR (Optical Character Recognition). To scan and use OCR, you need to install an OCR program, such as ABBYY FineReader. Scanning Using OCR - Windows Scanning Using OCR - Mac Parent topic:...
  • Page 73 4. Click Scan Document. 5. If you see the Select Scanner window, select your product and click OK. Note: Do not select a WIA option for your product; it will not work correctly. You see a window like this: 6. Select your scanner settings. 7.

  • Page 74: Scanning Using Ocr - Mac

    10. Click Finish Scanning and select the program or format you want to scan to. You see the Save As window. 11. Type a name and select a file format for your document. 12. Click Save. Your document is scanned and processed into editable text. The file is then saved and opened in an application associated with the file type you selected, if available on your system.
  • Page 75 You see a window like this: 3. Select your product from the Source list. 4. Select the language used in the document you are going to scan as the Document language setting. 5. Click on Scan Images to New Document. You see a window like this:...
  • Page 76 6. Select your scan settings and click Scan. Note: For best results, select Grayscale as the Color Depth setting. 7. Click Finish Import. You see your scanned image. 8. Click on the Export icon. 9. Select the program or format you want to scan to and click Next.

  • Page 77: Saving Scanned Documents As A Searchable Pdf

    Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR.
  • Page 78 4. Click Preview and adjust the area you want to scan, if necessary. 5. Reload the ejected original in the scanner. 6. Select Searchable PDF as the Image Format setting. 7. Select Options from the Image Format list. You see this window: 8.

  • Page 79: Saving A Scan As An Office Format File - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 80 4. Click the Scan Settings button. Note: If you do not see the button, click the < symbol in the Scan and... bar. You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details.

  • Page 81: Scanning To A Sharepoint Server Or Cloud Service - Windows

    2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs.
  • Page 82 You see a window like this: 4. Click the Scan Settings button. Note: If you do not see the button, click the < symbol in the Scan and... bar.
  • Page 83 You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the cloud server or service destination icons in the Scan and... section of the window. Your product starts scanning and you see the settings window.

  • Page 84: Scanning To A Sharepoint Server Or Cloud Service - Mac

    Scanning to a SharePoint Server or Cloud Service - Mac You can use Document Capture to upload scanned images to a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list.
  • Page 85 3. Select any displayed scan settings you want to use. Note: See the Help information in Document Capture for details. 4. Click Scan. You see a preview of your scan in the Document Capture window. 5. Click one of the cloud service Destination icons to choose where to save your scanned file. (If you cannot see all of the icons below, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.) •...

  • Page 86: Cleaning And Transporting Your Scanner

    Cleaning and Transporting Your Scanner See these sections if you need to clean or transport your scanner. Cleaning Your Scanner Cleaning Inside Your Scanner Checking the Scanner Roller Counter Replacing the Scanner Rollers Transporting Your Scanner Cleaning Your Scanner To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
  • Page 87 3. Pull down on the cover open lever and open the scanner cover. 4. Use a soft cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers inside the scanner cover. If the glass surface is stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove the stains.
  • Page 88 5. Wipe off any dust or dirt on the separation roller using a soft cloth. 6. Wipe off any dust or dirt on the pickup roller using a soft cloth. 7. Plug in the AC adapter and press the power button to turn on the scanner. 8.

  • Page 89: Checking The Scanner Roller Counter

    1. Make sure the scanner is turned on and connected to your computer. 2. Do one of the following to open the Epson Scan 2 Utility: • Windows 10: Click and select EPSON > Epson Scan 2 Utility. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
  • Page 90 Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.

  • Page 91: Replacing The Scanner Rollers

    Replacing the Scanner Rollers Replace the scanner rollers when the number of scans exceeds the life cycle of the rollers. Check the scanner roller counter to see when you need to replace the rollers. 1. Turn off the scanner. 2. Unplug the AC adapter. 3.
  • Page 92 5. Squeeze the tab on the right side of the pickup roller cover and open the cover. Caution: Do not place too much force on the arm inside the cover when replacing the pickup roller.
  • Page 93 6. Slide the pickup rollers to the right and remove them. 7. To install the new lower pickup roller, align the notches on the roller and slide it to the left.
  • Page 94 8. To install the new upper pickup roller, align the notches on the roller and slide it to the left. Make sure the smaller roller is on the bottom. Caution: Do not touch the surface of the rollers. 9. Close the pickup roller cover. Note: If you are not able to close the cover, the pickup rollers are not installed correctly.
  • Page 95 10. Press down on the separation roller cover latch inside the scanner cover and pull down the cover to open it. Caution: Be careful not to apply too much force when opening the cover. 11. Slide the separation roller to the side, then remove it.
  • Page 96 12. Pull the release tab on the separation roller and remove it from the spindle. 13. Slide the new separation roller onto the spindle as shown. Make sure that the notches on the roller and spindle align properly. Note: Check that there are no gaps between the roller and spindle. You hear a click when the roller is firmly locked into place.

  • Page 97: Resetting The Scanner Roller Counter

    Resetting the Scanner Roller Counter Parent topic: Cleaning and Transporting Your Scanner Related references User Replaceable Epson Scanner Parts and Accessories Related tasks Checking the Scanner Roller Counter Resetting the Scanner Roller Counter When you replace the scanner rollers, reset the scanner roller counter so you know when you may need...
  • Page 98 Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. • Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. 3. Click the Counter tab. You see a screen like this: 4.

  • Page 99: Transporting Your Scanner

    5. Close the Epson Scan 2 Utility. Parent topic: Replacing the Scanner Rollers Related tasks Replacing the Scanner Rollers Transporting Your Scanner If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it for transportation as described here.

  • Page 100: Solving Problems

    Solving Problems Check these sections for solutions to problems you may have using your product. Scanner Light Status Solving Scanning Problems Solving Scanned Image Quality Problems Uninstall Your Scanner Software Where to Get Help Scanner Light Status You can often diagnose problems with your scanner by checking its lights. Power light automatic feeding mode light ! error light...

  • Page 101: Solving Scanning Problems

    • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support. The power light is off and the The firmware update has failed and the scanner is in recovery mode.

  • Page 102: Scanner Does Not Turn On Or Turns Off Unexpectedly

    • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • Check the status of the lights and make sure the scanner is ready to scan. • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it.

  • Page 103: Cannot Start Epson Scan 2

    • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version.

  • Page 104: Original Feeds Incorrectly In Scanner

    • Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2. • If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window (Windows only), start Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
  • Page 105 2. Remove all originals from the input tray. 3. Pull down the cover open lever and open the scanner cover. 4. Gently pull out any jammed originals from inside the scanner.

  • Page 106: Scanning Is Slow

    7. Carefully follow all loading instructions when you reload originals. If originals jam in the scanner frequently, try the following: • Turn off the Detect Double Feed setting in Epson Scan 2. • Clean inside the scanner and replace the roller assembly kit, if necessary.

  • Page 107: Solving Scanned Image Quality Problems

    If necessary, increase your system's memory or reduce the resolution. • If you enabled Scanned image in Epson Scan 2 (Detect Double Feed > Settings > Scanned image), scanning may slow down or pause while the originals are analyzed.

  • Page 108: Scanned Characters Are Blurry

    • Adjust the Threshold setting. • Select the correct Text Language setting. • Set the scanning resolution between 200 and 600 dpi. • If the original document is in Landscape mode, set the Rotate setting to Auto in Epson Scan 2.

  • Page 109: Ripple Patterns Appear In An Image

    You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by interference from differing pitches in the scanner's screen and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Descreening setting.
  • Page 110 3. Pull down on the cover open lever and open the scanner cover. 4. Wipe off any stains on the glass scanning surfaces using a soft cloth. Note: If the glass surfaces are stained with grease or some other hard-to-remove material, use a small amount of glass cleaner on a soft cloth to remove it.

  • Page 111: Scanned Image Is Cropped

    Scanned Image is Cropped If the edges of a scanned image are cropped, try the following solutions: • Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2, Document Capture Pro, or Document Capture.

  • Page 112: Uninstall Your Scanner Software

    • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility. 2. Click the Other tab. 3. Click Reset. Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re- install it. Parent topic: Solving Scanned Image Quality Problems...

  • Page 113: Uninstalling Scanner Software - Mac

    4. Restart your computer, then see the Start Here sheet to re-install your software. Note: If you find that re-installing your scanner software does not solve a problem, contact Epson. Parent topic: Uninstall Your Scanner Software Uninstalling Scanner Software - Mac In most cases, you do not need to uninstall your scanner software before re-installing it.
  • Page 114 You can purchase genuine Epson accessories at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase accessories from an Epson authorized reseller. To find the nearest one, call 800- GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems...

  • Page 115: Technical Specifications

    To use your product and its software, your computer should use one of these Microsoft operating systems: • Windows 10 • Windows 8.x • Windows 7 • Windows Vista Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads.

  • Page 116: General Specifications

    • OS X 10.10.x • OS X 10.9.x • OS X 10.8.x • OS X 10.7.x • OS X 10.6.8 Note: The UNIX File System (UFS) for OS X and Fast User Switching on OS X is not supported. Parent topic: Technical Specifications General Specifications Scanner type...

  • Page 117: Dimension Specifications

    Color Depth Color: 48 bits per pixel internal (16 bits per pixel per color) 24 bits per pixel external (8 bits per pixel per color) Grayscale: 16 bits per pixel internal 8 bits per pixel external Black-and-white: 16 bits per pixel internal 1 bit per pixel external Interface Hi-Speed USB...

  • Page 118: Environmental Specifications

    Rated DC input power supply 24 V DC voltage Rated DC input current Power consumption Operating: 15 W (approximate) Ready mode: 4.1 W (approximate) Sleep mode: 0.6 W (approximate) Power off mode: 0.2 W (approximate) AC Adapter AC adapter model 100 to 240 V AC model: A461H 220 to 240 V AC model: A462E Rated input current...

  • Page 119: Safety And Approvals Specifications

    Safety and Approvals Specifications Scanner United States EMC: FCC part 15 Subpart B class B Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B AC Adapter (A461H) United States Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B Parent topic: Technical Specifications...

  • Page 120: Notices

    Notices Check these sections for important notices about your scanner. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal.
  • Page 121 • Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as specifically explained in this guide. AC Adapter • Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

  • Page 122: Restrictions On Copying

    Parent topic: Notices Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to sleep to a shorter interval.

  • Page 123: Binding Arbitration And Class Waiver

    1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,...
  • Page 124 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
  • Page 125 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...

  • Page 126: Trademarks

    Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

  • Page 127: Libtiff Software Acknowledgment

    Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation. This information is subject to change without notice.

  • Page 128: Copyright Attribution

    Copyright Attribution © 2017 Epson America, Inc. 8/17 CPD-53533R1 Parent topic: Copyright Notice...

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