Canon IMAGECLASS D800 Series Printer Manual page 102

Problem
"File not found on CD-
ROM" error when
starting the CD-ROM
Menu.
Cannot install CAPT
using a USB port.
(Windows 98/Me/2000/
XP/Server 2003)
* The procedure for Windows XP is given for Category View Mode.
Never delete other devices or device drivers. Windows may not operate properly.
IMPORTANT
Cause
The program is loaded
from the hard disk
drive.
A USB class driver is
not properly installed.
Solution
Remove the CDMENU.EXE file from
your hard disk drive and restart the CD-
ROM Menu program from the compact
disc labeled "User Software".
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) Open the System dialog box in the
Control Panel (In Windows XP
Performance and Maintenance in the
Control Panel Performance and
Maintenance folder appears. Click See
basic information about your computer.
System Properties dialog box appears).
3) Select [Device Manager] tab and double
click [Universal Serial Bus Controllers].
For Windows 2000/XP/Server 2003, select
[Hardware] tab and click [Device
Manager] button.
4) Delete ONLY the following USB class
drivers under [Universal Serial Bus
Controller];
For Windows 98, select [Canon iC D800],
For Windows Me, [Canon CAPT USB
Printer], and click [Delete] button. For
Windows 2000/XP/Server 2003, select
[USB Printing Support] or [Canon CAPT
USB Printer], and uninstall from the
[Active] menu.
In case the USB class driver is displayed
under [Other devices], select and delete
ONLY one the following, depending on the
OS you are using;
[Canon iC D800], [Canon CAPT USB
Printer], or [Unknown].
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows 98/Me/2000/XP/Server
2003.
*
, click
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