Canon imageCLASS D860 Basic Manual
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Canon imageCLASS D860 Basic Manual

Canon imageclass d860: basic guide
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Using Your Documentation

Your machine includes the following documentation. This documentation has been designed so that you can
easily use your machine to suit your particular needs.
Setting up the machine......................................
Setting up paper ..............................................
Installing Printer Driver .....................................
Document and paper handling .............................
Making copies ................................................
Maintenance ..................................................
Troubleshooting feed and copy issues ....................
Sending and receiving faxes ...............................
Speed dialing .................................................
Troubleshooting fax issues .................................
Printing with CAPT ...........................................
Checking the status of a print job..........................
Troubleshooting CAPT issues...............................
• Guides with this symbol are PDF manuals included on the accompanying CD-ROM.
• The machine shown in this guide is the imageCLASS D880 model.
NOTE
• To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe
Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe
Systems Incorporated website (http://www.adobe.com).
Copyright
Copyright ©2004 Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by
any means, electric, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written
permission of Canon, Inc.
Trademarks
Canon is a registered trademark and UHQ (Ultra High Quality) is a trademark of Canon, Inc.
As an ENERGY STAR
meets the ENERGY STAR
Only for the imageCLASS D880 model
Partner, Canon U.S.A., Inc. has determined that this product
®
®
guidelines for energy efficiency.
Set-up Instructions
Basic Guide
Fax Guide
Printer Guide
i

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Summary of Contents for Canon imageCLASS D860

  • Page 1: Using Your Documentation

    Systems Incorporated website (http://www.adobe.com). Copyright Copyright ©2004 Canon, Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electric, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon, Inc.

  • Page 2: Laser Safety

    Laser Safety This machine complies with 21 CFR Chapter 1 Subchapter J as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the machine does not produce hazardous laser radiation. Since radiation emitted inside the machine is completely confined within protective housings, and external covers, the laser beam cannot escape from the machine during any phase of user operation.
  • Page 3 Disclaimer The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.
  • Page 4 Before you unpack your new copier, CALL 1-800-828-4040 for help with set-up and operation. You can also register your copier with us. Call the Canon USA Consumer Information Center between 8 a.m. and 8 p.m. EST, Monday through Friday, except holidays.

  • Page 5: Table Of Contents

    Contents Chapter 1: Introduction Customer Support ...1-1 Important Safety Instructions ...1-1 Main Components of the Machine ...1-4 Control Panel...1-6 Standby Display ...1-7 Energy Saver Mode ...1-8 Setting the Energy Saver Mode Manually ...1-8 Restoring from the Energy Saver Mode ...1-8 Chapter 2: Paper Handling Print Media Requirements...2-1 Printable Areas...2-2...

  • Page 6: Type Conventions Used In This Guide

    Type Conventions Used in This Guide Please read the list below of symbols, terms, and abbreviations used in this guide. • Indicates a warning concerning operations that may lead to death or injury to persons if not ARNING performed correctly. In order to use the machine safely, always pay attention to these warnings. •...

  • Page 7: Chapter 1: Introduction

    Chapter 1 Introduction Customer Support Your machine is designed with the latest technology to provide trouble-free operation. If you encounter a problem with the machine’s operation, try to solve it by using the information in Chapter 6. If you cannot solve the problem or if you think your machine needs servicing, contact your service representative.

  • Page 8: Power Supply

    • Make sure the location is not affected by extreme temperature changes, and always stays between 68°F and 77°F (20°C and 25°C). • Make sure the relative humidity of the area is between 40% and 70%. • Keep the machine away from direct sunlight. •...
  • Page 9 ■ Handling • Do not drop paper clips, staples, or other metal objects inside the ARNING machine. Also do not spill water, liquid or inflammable substances inside the machine. If these items come into contact with high-voltage parts inside of the machine, it may result in a fire or electrical shock. If these items are dropped or spilled in the machine, unplug the power cord immediately with dry hands.

  • Page 10: Main Components Of The Machine

    Main Components of the Machine This section describes the main components of the machine. Front View PLATEN UNIT LEVER Use it to release and slide the platen unit. PLATEN UNIT Slide it to the left when you install the cartridge, or remove jammed paper.

  • Page 11: Front View Of The Adf

    Front View of the ADF ADF (AUTOMATIC DOCUMENT FEEDER) Holds documents for copying and sending faxes* and feeds them automatically into the scanning unit. * Only for the imageCLASS D880 model DOCUMENT FEEDER TRAY DOCUMENT OUTPUT SLOT Documents come out here. DOCUMENT OUTPUT TRAY FEEDER COVER SLIDE GUIDE...

  • Page 12: Control Panel

    Control Panel This section describes keys used when making copies and setting the additional functions. ■ imageCLASS D880 Function Fax Monitor Redial / Pause Memory Reference Coded Dial Report Directory Delayed Space Transmission Receive Mode Book Sending Delete FAX Resolution Clear Displays messages and prompts during operation.

  • Page 13: Standby Display

    ■ imageCLASS D860/D861 Standby Display The standby display differs depending on which mode is selected. The standby display in the Copy Mode is as follows: ■ Copy Mode Copy Ratio Paper Size Exposure Image Quality • When the machine is plugged in, the LCD displays PLEASE WAIT for a while, then the Copy Mode NOTE standby display appears.

  • Page 14: Energy Saver Mode

    Energy Saver Mode This machine provides an energy saver function. When no operations are performed for about five minutes, the machine automatically enters the energy saver mode. • The time until the machine enters the energy saver mode can be specified in the range from 3 to 30 NOTE minutes.

  • Page 15: Chapter 2: Paper Handling

    Paper Handling Print Media Requirements For high-quality copies, we recommend using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, consult your dealer or Canon Customer Relations.

  • Page 16: Printable Areas

    Please note that the term “printing area” represents both the recommended area for optimum print quality and the entire area where the machine can technically print. Printing area (light shade) : Canon recommends that you print within this area. ■ Paper 0.20"...

  • Page 17: Loading Paper

    Loading Paper Loading Paper in the Cassette This section describes how to load paper in the cassette. To load other size paper in the cassette, → p. 2-5. • When loading paper, take care not to cut your hands on the edges of the paper. CAUTION Grip the cassette handle, and pull it out towards you until the cassette comes to a...
  • Page 18 Closing the cassette When closing the cassette, make sure to push it in completely as far as it will go. If copying is performed when the cassette is not pushed in completely, it will cause a paper jam. If copy paper is sticking out of the cassette Sometimes, when you pull out the cassette, paper may stick out, as shown in the illustration below.

  • Page 19: Adjusting A Cassette To Hold A Different Paper Size

    Adjusting a Cassette to Hold a Different Paper Size If you want to load a different paper size in the cassette, follow the procedure described below to adjust the cassette guides. You can adjust the cassette to hold the following standard paper sizes : LGL and LTR. If you want to make copies on any other size paper, use the multi-purpose tray.

  • Page 20: Loading Paper In The Multi-Purpose Tray

    • Some types of paper may not feed properly into the multi-purpose tray. For high- quality copies, be sure to use the paper and transparencies recommended by Canon. (→ p. 2-1) • Load transparencies one by one. • When making copies of a small size document or thick paper, etc., the copy...

  • Page 21: Loading Envelopes In The Multi-Purpose Tray

    Loading Envelopes in the Multi-purpose Tray • The recommended envelopes are US COMMERCIAL 10, MONARCH, EUROPEAN DL, ISO-B5, NOTE ISO-C5, YOGATA #4 or YOGATA #2 envelopes. Using other envelopes may affect the quality of the print image. Arrange the stack of envelopes on a firm, clean surface, and press down firmly on the edges to make the folds crisp.

  • Page 23: Documents You Can Copy

    Chapter 3 Document Handling Documents You Can Copy The documents placed on the platen glass or loaded into the ADF must meet the requirements shown in the table below. Type of document – Plain paper – Thick documents – Photographs –...

  • Page 24: Scanned Area Of A Document

    Problem Documents • Make sure any glue, ink, or correction fluid on the document is completely dry before placing it on the platen glass or loading it into the ADF. • Remove all fasteners (staples, paper clips, etc.) before loading the document into the ADF. •...

  • Page 25: Setting Up Documents

    Setting Up Documents For scanning, place your documents on the platen glass or load them into the ADF. Document placement depends on the size and type of document you have. (→ p. 3-1) Placing a Document on the Platen Glass Open the ADF.

  • Page 26: Loading Documents In The Adf

    Loading Documents in the ADF Make sure there is no document on the platen glass. Fan the edges that will feed into the machine first, then tap the edge of multipage documents on a flat surface to even the stack. Adjust the slide guides to the width of the document.

  • Page 27: Chapter 4: Making Copies

    For information on the types of documents you can copy, their requirements, and details on setting up documents, → Chapter 3. Copying Documents Press COPY to set to the Copy Mode. • For the imageCLASS D860/D861 models, NOTE this operation is not required. 1 0 0 %...

  • Page 28: Canceling The Copy Job

    Canceling the Copy Job ■ While scanning documents in the ADF Press Stop/Reset. S T O P K E Y P R E S S E D P R E S S S E T K E Y ■ After scanning documents Press Stop/Reset.

  • Page 29: Making Multiple Copies

    Making Multiple Copies You can make multiple copies. Use the numeric keys to enter the number of copies you want. 1 0 0 % L T R T E X T • The LCD displays the number of copies you entered.

  • Page 30: Specifying The Paper Type

    – To set a fixed paper size: Press Additional Functions, then select COMMON SETTINGS → MP TRAY PAPERSIZE → ON. Choose the appropriate paper size from LTR, STMT, CUSTOM PAPER SIZE*, A4, B5, A5 or LGL. * When CUSTOM PAPER SIZE is selected, specify the width and length of the paper in millimeters. Available setting range in length : 5"...

  • Page 31: Setting Enlarging/Reducing

    Setting Enlarging/Reducing You can enlarge or reduce the copy size using preset copy ratios or using custom copy ratios (imageCLASS D880/860). • When the MAX. SCAN LENGTH is set to 14"(356 mm) in COPY SETTINGS in the ADDITIONAL NOTE FUNCTIONS, the shadow of the ADF roller appears on reduced copies when using the platen glass. ■...

  • Page 32: Setting The Image Quality

    Setting the Image Quality You can adjust image quality to the appropriate level best suited for a document with text or photos. Three modes are available for adjusting image quality. Press Image Quality to select the image quality. 1 0 0 % L T R T E X T Each time Image Quality is pressed, the image...

  • Page 33: Special Features

    Special Features The machine has the following SPECIAL COPY features. These features allow you to sort copies in order of pages, and create special copies easily. – Collate Copy Sorting copies in order of pages. – 2 on 1 Reducing 2 letter size documents to fit on a single letter size paper. –...

  • Page 34: When Placing A Document On The Platen Glass

    ■ When Placing a Document on the Platen Glass Place the last page of a document on the platen glass. • If a document is set from the first page, the printing will be performed in reverse order. NOTE Press Collate. •...

  • Page 35: On 1 Copy

    2 on 1 Copy Use 2 on 1 to reduce 2 sheets to fit on one sheet. Two letter-size documents are automatically reduced to fit on a letter-size page. • The 2 on 1 copy is not available with an enlarging or reducing function. NOTE •...

  • Page 36: Press Start

    ■ When Placing a Document on the Platen Glass Press 2 on 1. 2 O N 1 L T R T E X T • 2ON1 appears in the LCD. Use the numeric keys to set the copy quantity. (→ p. 4-3) Place the last page of a document on the platen glass.

  • Page 37: Reserve Copy

    Reserve Copy This feature allows you to reserve the next job while the machine is printing out a current job. ■ Reserving the Next Copy Job Press Stop/Reset twice while the machine is printing out. 1 0 0 % L T R T E X T •...

  • Page 38: Deleting The Copy Job You Reserved

    ■ Deleting the Copy Job You Reserved Press Stop/Reset while the machine is printing out. S E L E C T J O B T O C A N C E L 0 0 4 4 1 6 : 2 0 (–) or (+) to display the job to be deleted.

  • Page 39: Two-Sided Copy

    Two-Sided Copy Using the multi-purpose tray, you can copy two documents on opposite sides of a single sheet. ■ When Loading Documents in the ADF Load the first page of the document face down in the ADF, then press Start to begin copying.
  • Page 40 ■ When Placing a Document on the Platen Glass Place the first page of the document face down on the platen glass, then press Start to begin copying. Place the next page of the document on the platen glass. Portrait orientation documents: Place the page so that the top edge is opposite to the top edge of the previous page.

  • Page 41: Chapter 5: Maintenance

    Chapter 5 Maintenance Periodic Cleaning Your machine requires little periodic maintenance. This section describes the necessary cleaning procedures for your machine. • When cleaning the machine’s exterior or the platen glass, be sure to disconnect the power cord CAUTION before cleaning the machine. •...

  • Page 42: Cleaning The Rollers Inside The Main Unit

    ■ Cleaning the Read Area of the Platen Glass Black lines may appear in copies as shown in the illustration below when the ADF is used to feed documents. This is caused by paste, ink, correction fluid, or other foreign matter in the read area (between ) of the platen glass.

  • Page 43: Cleaning The Adf Roller

    ■ Cleaning the ADF Roller If the ADF roller is dirty, the documents will be dirty after you feed them into the ADF. In this case, you can clean the ADF roller using the Additional Functions. • If a paper jam occurs in the ADF, remove jammed paper from the ADF (→ p. 6-3), then perform the procedure below.

  • Page 44: When To Replace The Cartridge

    When to Replace the Cartridge The cartridge is a consumable item and should be replaced when the toner runs out. The following guidelines will help you to determine when to replace the cartridge. • When the toner is running low, the LCD displays REPLACE CARTRIDGE. NOTE If white streaks or light bands are displayed on copies, or...

  • Page 45: Copy Yield

    Copy Yield This section describes the approximate number of copies that can be made per cartridge. Approximate copy/print yield Canon L50 S-Cartridge approx. 2,500 prints of an LTR-size original Canon L50 Cartridge approx. 5,000 prints of an LTR-size original * The term LTR denotes an original on which the area covered with ink is 5% of the total area of an LTR sized sheet of paper.

  • Page 46: Storage Precautions

    If you do not have the protective bag or shipping box for the cartridge, store the cartridge in a dark location. Recycling Used Cartridges Canon has instituted a worldwide recycling program for cartridges called “The Clean Earth Campaign.” This program preserves precious natural resources by utilizing a variety of materials found in the used cartridges that are of no further use, to remanufacture new cartridges which, at the same time, keeps the environment cleaner by 68°F to 77°F (20°C to 25°C)

  • Page 47: Replacing The Cartridge

    Replacing the Cartridge This section describes how to remove the used cartridge and replace it with a new one. Before replacing the cartridge, be sure to read “When to Replace the Cartridge”. (→ p. 5-4) Lift the platen unit lever and slide the platen unit until the...
  • Page 48 MPORTANT Hold the cartridge as shown below, so that the Canon logo label is facing up. Position the arrow mark on the cartridge toward the inside of the machine, and gently slide the cartridge into the machine as far as it will go.

  • Page 49: The Clean Earth Campaign

    The Clean Earth Campaign THE CANON CARTRIDGE RECYCLING PROGRAM The Canon Cartridge Recycling Program fulfills the first initiative of Canon’s Clean Earth Campaign, which supports four critical environmental areas: • Recycling in the Workplace • Conserving Environmental Resources • Scientific Research and Education •...

  • Page 50: U.s.a. Program

    Maximum length = 108 inches Maximum girth (length + 2 × width + 2 × height) = 130 inches If your shipment exceeds the above limits, please call 1-800-OK-CANON for special shipping information. Please Note: Do not send defective cartridges for replacement.

  • Page 51: Shipping

    Apply the UPS authorized returning label. Residents of Alaska and Hawaii: Do not use the UPS authorized returning label. For Alaska and Hawaii Canon set up alternative mail service with the U.S. Postal Service. Please call 1-800-OK-CANON to receive U.S. Postal Service merchandise returning label.

  • Page 52: Canada Program-Canada Programme

    Working to preserve endangered species is a long-standing Canon interest. To this end, for every cartridge collected, Canon Canada donates $1, shared equally between World Wildlife Fund Canada and the Nature Conservancy of Canada. This donation is utilized in Canada.

  • Page 53: Transporting

    Transporting Carrying the Machine by the Sides Remove the output tray and close the multi-purpose tray. Grip the handles on the sides of the machine and lift up the machine, as shown in the illustration above. • When carrying this machine, be sure to hold it in the designated places as shown in the CAUTION illustration.
  • Page 54 5-14...

  • Page 55: Chapter 6: Troubleshooting

    Chapter 6 Troubleshooting Clearing Jams This section describes how to remove jammed paper from the main unit, paper cassette, ADF, and multi-purpose tray. Removing Jammed Paper from Inside the Main Unit When print media jams inside the main unit, the LCD displays REC. PAPER JAM and SLIDE PLATEN LEFT.
  • Page 56 Flip the transfer guide. Gently remove any jammed paper from inside the main unit. • Be sure to remove jammed paper from NOTE inside the main unit even when the jammed paper has been partially output. Open the right cover. Gently remove any jammed paper from inside the main unit, then close the right cover.

  • Page 57: Removing Jammed Paper From The Adf

    Removing Jammed Paper from the ADF When print media jams in the ADF, the LCD displays CHECK DOCUMENT and OPEN THE ADF. Gently remove the jammed paper from the document output slot of the ADF. Open the feeder cover and gently remove the jammed paper from the ADF.

  • Page 58: Lcd Messages

    LCD Messages The following messages are displayed on the LCD display when the machine is performing a function or encounters an error. This section describes the general messages and ones related to copy functions. For the messages related to fax functions, →...

  • Page 59: Paper Feeding Problems

    Message There is a paper jam. REC. PAPER JAM SLIDE PLATEN LEFT A document has been left on the REMOVE DOC. ON GLASS platen glass. The toner inside the cartridge is REPLACE CARTRIDGE running low. The paper in the cassette has run START AGAIN out, the toner is running low, paper jams have occurred, or the paper...
  • Page 60 The transparencies for color copiers may be loaded in the multi-purpose tray. • Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies recommended by Canon. ❚ Repeated paper jams occur. The paper you are using may be causing the jams.

  • Page 61: Copying Problems

    Copying Problems ❚ The machine will not make a copy. The cartridge may not be installed properly. • Make sure the cartridge is installed properly. (→ Set-up Instructions) The sealing tape may not be removed from the cartridge. • Remove the sealing tape from the cartridge. (→ Set-up Instructions) The paper cassette may not be inserted completely into the main unit.
  • Page 62 ❚ Copies are marked. The platen glass or the platen glass cover may be dirty. • Clean the platen glass or the platen glass cover. (→ p. 5-1) The rollers inside the machine are dirty. • Clean the rollers. (→ p. 5-2) There may be a scratch on the cartridge.

  • Page 63: Printing Problems

    ❚ There are shaded parts on the bottoms of copies. You made copies of a letter size document on legal size paper. • Select 330 mm in MAX. SCAN LENGTH of COPY SETTINGS of the Additional Functions. (→ p. 7-3) ❚...

  • Page 64: If You Cannot Solve The Problem

    ❚ The letter “E” and numbers appear in the LCD. An abnormality has occurred in the machine. • Unplug the machine and wait more than 10 minutes, then plug it in again. If the message is still displayed, unplug the machine and call your service representative. If You Cannot Solve the Problem If you have a problem with your machine and you cannot solve it by referring to the information in this chapter, call your service representative.

  • Page 65: Chapter 7: Setting The Additional Functions

    Chapter 7 Setting the Additional Functions Understanding the “Additional Functions” The menus of the Additional Functions can allow you to specify or register various settings. Available menus differ depending on the machine type. This chapter explains the procedure to access the menus, and the contents of the menus related to the common settings and the copy functions.

  • Page 66: Menu Descriptions

    Menu Descriptions COMMON SETTINGS Name MP TRAY PAPERSIZE CAS. PAPER SIZE PRINT EXPOSURE MP PAPERTYPE HIGH COPY MODE TONER SAVER MODE PRT FEED INTERVAL LONG INTERVAL NORMAL INTERVAL DISPLAY LANGUAGE • For the imageCLASS D880 model, DEFAULT SETTINGS, SW AFTER AUTO CLR and VOLUME NOTE CONTROL are also displayed.

  • Page 67: Copy Settings

    COPY SETTINGS Name STD. IMAGEQUALITY STANDARD EXPOSURE AUTO* MANUAL STD ZOOM RATIO STANDARD COPY QTY AUTO SORT MAX. SCAN LENGTH 330 mm 356 mm PAPER SIZE GROUP INCH SHARPNESS STANDARD EXPOSURE automatically changes to MANUAL when TEXT/PHOTO or PHOTO is selected. STD.IMAGEQUALITY automatically changes to TEXT ORIGINAL when AUTO is selected.

  • Page 68: Timer Settings

    TIMER SETTINGS Name DATE/TIME SETTING AUTO CLEAR ENERGY SAVER DAILY TIMER SET 1.SUN, 2.MON, 3.TUE, 4.WED, 5.THU, 6.FRI, 7.SAT DATE SETUP ADJUST/CLEAN Name ROLLER CLEANING CLEAN ADF ROLLER RESTART PRINTER PRINT LISTS Name USER DATAFN CANCEL REPORT • For the imageCLASS D880 model, SPEED DIAL LIST is also displayed. (→ Fax Guide) NOTE Descriptions Enter the current date and time.

  • Page 69: Appendix Specifications

    Features are subject to change without notice due to product improvements. For high-quality copies, we recommend using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this copier. If you have any questions about paper and transparencies, consult your dealer or Canon Customer Relations.

  • Page 71: Index

    Index (–) key ...1-6 (+) key...1-6 2 on 1 copy...4-9 key...1-6 Additional Functions accessing ...7-1 key ...1-6, 7-1 understanding...7-1 ADF (Automatic Document Feeder) capacity ...3-4 jams in...6-3 loading documents in...3-4 roller...1-4 ADJUST/CLEAN ...7-4 Alarm indicator...1-6 AUTO CLEAR setting...4-1, 7-4 AUTO SORT setting...7-3 CANCEL REPORT setting...7-4 Cartridge cover...1-4...
  • Page 72 Enlarge/Reduce key...1-6 setting...4-5 Envelopes loading...2-7 printable area...2-2 Exposure automatically...4-6 key...1-6 manually...4-6 FAX key...1-6 Feeder cover ...1-5, 6-3 Guide length...2-5 slide ...1-5, 2-6, 3-4 Handling, safety instructions ...1-3 HIGH COPY MODE setting ...7-2 Image Quality key ...1-6, 4-6 Image Quality, setting...4-6 INCORRECT PAPER SIZE message ...6-4 Indicator alarm ...1-6...
  • Page 73 PRINT EXPOSURE setting ...7-2 PRINT LISTS ...7-4 Print media requirements...2-1 size ...2-1 type...2-1 weight...2-1 Print quality problems ...6-7, 6-8 Printable areas...2-2 Problems cannot solve ...6-10 copying...6-7 document...3-2 general ...6-9, 6-10 paper feeding...6-6 print quality ...6-7, 6-8 printing...6-9 PRT FEED INTERVAL setting ...7-2 Quality print problems...6-7, 6-8 Quantity...

This manual is also suitable for:

Imageclass d861Imageclass d880

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