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Canon IMAGECLASS D800 Series Printer Manual

Canon printer user manual
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Chapter 5 Troubleshooting
Table of Contents
Printer Guide
IMPORTANT:
Read this manual carefully.
Use this manual when you need quick reference help for the printer feature of your machine.

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Table of Contents
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  Summary of Contents for Canon IMAGECLASS D800 Series

  • Page 1 Printer Guide IMPORTANT: Read this manual carefully. Use this manual when you need quick reference help for the printer feature of your machine.
  • Page 2 Maintenance ... Troubleshooting feed and copy issues ... Sending and receiving faxes ... Speed dialing... Troubleshooting fax issues... Printing with CAPT (Canon Advanced Printing Technology)... Checking the Status of a Print Job ... Troubleshooting CAPT issues ... Set-up Instructions Basic Guide...

  • Page 3: Chapter 5 Troubleshooting

    Index • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, as we are constantly improving our products, if you need an exact specification, please contact Canon. Before You Start Installing the Printer Driver (Canon Advanced Printing...
  • Page 4 The information in this document is subject to change without notice. Disclaimer CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR AGAINST INFRINGEMENT OF ANY PATENT.

  • Page 5: Table Of Contents

    Connecting the imageCLASS D800 Series Canon iC D800 Group ....... 2-42 Printing with CAPT .

  • Page 6: Symbols Used In This Manual

    Your new machine has many advanced features, including CAPT (Canon Advanced Printing Technology). CAPT gives you instant access to printer information. In this documentation CAPT is also referred to as the Canon iC D800, as it appears on your screen after it has been installed.

  • Page 7: Displays Used In This Manual

    Displays Used in This Manual ■ Screenshots of computer operation screens used in this manual may differ from the ones you actually see, depending on the model or options that come with your machine. The keys or buttons which you should press are marked with multiple buttons or keys can be pressed, they will be highlighted and mentioned in the order in which they should be pressed.
  • Page 8 Abbreviations Used in This Manual ■ In this manual, product names and model names are abbreviated as follows: ® ® Microsoft Windows 95 operating system: ® ® Microsoft Windows 98 operating system: ® ® Microsoft Windows Millennium Edition operating system: ®...

  • Page 9: Chapter 1: Before You Start

    Chapter 1 Before You Start This chapter provides an explanation of the system environments required for using CAPT (Canon Advanced Printing Technology). It also explains where to find help and information regarding the installation and use of this software. • Introduction •...

  • Page 10: Introduction

    XP/Server 2003) operating system the ability to make full use of the printer. CAPT enables you to print from any Windows application to your machine. You can acquire information about Canon products and update your software on the Canon home page (http://www.usa.canon.com).

  • Page 11: Where To Find Help

    The README.TXT file is located in /English/ folder of the software CD-ROM. Online Help You can locate additional help for questions you may have regarding your printer in the Online Help file provided with the software. In the printer’s Properties dialog box, you can click Help to display additional information about every feature and option in CAPT.

  • Page 12: Chapter 2: Installing The Printer Driver (Canon Advanced Printing Technology (Capt))

    Chapter 2 Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) This chapter describes CAPT (Canon Advanced Printing Technology). It includes the following information: • What is CAPT • Installing the Printer Driver • Printing with CAPT...
  • Page 13 If you are using the imageCLASS D800 series machine as a local printer (connected directly to your computer) follow the steps below. If the imageCLASS D800 series is already on your network, and you want to start using it, follow the steps in “Network Users” on p. 2-28.

  • Page 14: Windows 95/98/Me

    Using a USB Port (USB Cable) NOTE • In order to use the printer via USB, your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer. • If the USB class driver is already installed in your computer, proceed to step8.
  • Page 15 Select Search for the best driver for your device (Recommended) in the Add New Hardware Wizard and click Next >. Place the CD-ROM into the CD-ROM drive. Select Specify a location and click Browse… to select the driver in the language that you want to install.
  • Page 16 Click Next > on Windows driver file search for the device. When the following dialog box appears, click Finish.
  • Page 17 The Add New Hardware Wizard (Canon iC D800) appears. Click Next >. Select Search for the best driver for your device (Recommended) in the Add New Hardware Wizard click Next >.
  • Page 18 For Windows Me, select Specify the location of the driver (Advanced) as D:\English\Win click Next > in the Add New Hardware Wizard. The screen displays the selected driver file. Click Next >. Type the printer name you wish to use, then click Finish.

  • Page 19: Parallel Port Users

    If other printer drivers are already installed on the parallel port (LPT 1, etc.) of the computer connected to this printer, uninstall those drivers or select File: in the port IMPORTANT selection dialog to set them for file output before installing Canon iC D800. Windows 98/Me Plug and Play ■...
  • Page 20 Double-click the Add Printer icon. The Add Printer Wizard dialog box appears. Click Next >. Select Local Printer and click Next >.
  • Page 21 The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains the printer software, then click OK. For example, if you are using the CD-ROM to install the software, and your CD-ROM drive is drive D:, the path name would be D:\English\Win9x.
  • Page 22 Select the printer, and click Next >. Select the printer’s port, and then click Next >. 2-11...
  • Page 23 Enter the name you wish to use, then click Finish. When the installation is complete, the following dialog box appears. To close the dialog box, click OK. Click Finish on the Add New Hardware Wizard. 2-12...

  • Page 24: Windows Nt 4.0/2000/Xp/Server 2003

    Using a USB Port (USB Cable) NOTE • In order to use the printer via USB, your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer. • USB is not available for Windows NT 4.0.
  • Page 25 The Found New Hardware Wizard dialog box appears. Click Next >. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard and click Next >. “Unknown” may be displayed as the name of the device. NOTE Select Specify a location and click Next >.

  • Page 26: Parallel Port Users

    If other printer drivers are already installed on the parallel port (LPT 1, etc.) of the computer connected to this printer, uninstall those drivers or select File: in the port IMPORTANT selection dialog to set them for file output before installing Canon iC D800. Windows 2000/XP/Server 2003 Plug and Play ■...
  • Page 27 Plug and Play will activate and the Found New Hardware Wizard dialog box appears. Click Next >. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard and click Next >. “Unknown” may be displayed as the name of the device. NOTE 2-16...
  • Page 28 Select Specify a location and click Next >. The Found New Hardware Wizard dialog box appears. Click Browse… to select the driver in the language that you want to install. For example, if your CD-ROM drive is drive D:, browse to D:\English\Win2000, then click OK. If you use Windows XP/Server 2003, and your CD-ROM drive is drive D:, browse to D:\English\WinXP (For Server 2003 the path name is the same as for Windows XP.).
  • Page 29 To install CAPT on a local computer using Windows NT 4.0, you can use the Windows NT 4.0 Add Printer Wizard. Log on as member of Administrators. The full control access right for the printer is necessary for the installation of CAPT.
  • Page 30 CAPT, then click OK. For example, if you are using the CD-ROM to install CAPT, and your CD-ROM drive is drive D:, the path name would be D:\English\WinNT40. Select your printer model from the list of printers displayed, then click Next >. 2-19...
  • Page 31 Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. Select whether this printer is shared with other computers. If it is shared, select all the operating systems that will use this printer. Click Next >.
  • Page 32 Click Yes (recommended) if you want to print a test page, or No if you do not want to print a test page, then click Finish. Windows creates the Canon iC D800 icon on the Desktop, and the Canon iC D800 icon is added to the Printers folder.
  • Page 33 The following is the installation procedure using a parallel port under Windows 2000/XP/ Server 2003. Log on as member of Administrators. The full control access right for the printer is necessary for the installation of CAPT. From the Start menu, select Settings, then Printers (in Windows XP/Server 2003, select Printers and Faxes from Start menu).
  • Page 34 Checking “Automatically detect and install my Plug and Play printer” is not recommended. IMPORTANT Select the printer port you want to use, then click Next >. Click Have Disk… in the Manufacturers/Printers dialog box. 2-23...
  • Page 35 If you use Windows XP/Server 2003, and your CD-ROM drive is drive D:, browse to D:\English\WinXP (For Server 2003 the path name is the same as for Windows XP.). Select your printer model from the list of printers displayed, then click Next >. 2-24...
  • Page 36 Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. Select whether this printer is shared with other computers. Click Next >. 2-25...
  • Page 37 Click Yes if the Digital Signature Not Found dialog box appears. NOTE Windows creates the Canon iC D800 icon on the Desktop, and the Canon iC D800 icon is added to the Printers folder. When the installation is complete, the following dialog box appears. Click OK to close the dialog box.
  • Page 38 If you opted to print a test page, the test page prints after the installation completes, and the following dialog box appears. If the test page printed correctly, click OK. 2-27...

  • Page 39: Network Users

    Connecting to the imageCLASS D800 Series Already on Your Network If the imageCLASS D800 series is already on your network you can install it in two different ways. The easiest way is using automatic network download. If network download is not available, you can use the Add Printer Wizard.
  • Page 40 If the server is a Windows 95/98/Me computer, you can enter a name for the printer, or accept the default name and click Next >. If the connection fails you are able to install the printer, but you will not be able to use the printer until it comes back online.
  • Page 41 (Specify a Printer in Windows XP/Server 2003) dialog appears. Select the printer you want to connect to, then click OK. If the printer name is invalid, it means that the client could not connect to the network printer specified. If a suitable driver is not found, it probably means that the server is a Windows 95/98/Me computer.

  • Page 42: Printer Sharing

    Printer Sharing By using your imageCLASS D800 series machine on a network, users can share the device for printing. Printer sharing with the imageCLASS D800 series requires that both the print server and the client devices are using Windows 95 or later, or Windows NT 4.0 or later. The print server and client do not need to use the same operating system, and it is possible to print from a Windows 95/98/Me client to a Windows NT 4.0/2000/XP/Server 2003 print server, or vice...

  • Page 43: Connecting The Imageclass D800 Series

    Connecting the imageCLASS D800 Series as a Network Printer If you plan to share the imageCLASS D800 series on a network, install the print server locally, then make the following settings. See your print server system documentation for more information.
  • Page 44 Select File and printer sharing for Microsoft Networks in the Network Services box, then click OK. Click File and Print Sharing... Be sure there is a check by “I want to be able to allow others to print to my printer(s)”.
  • Page 45 Select the Access Control tab and check either “Share-level access control” or “User-level access control”. Click OK and then restart Windows. 2-34...

  • Page 46: Printer Settings

    Printer Settings Share-level access control Open the Canon iC D800 Properties window, then check “Shared As” in the Sharing tab. Enter the Share Name, Comment, and Password as needed. Click OK. 2-35...
  • Page 47 User-level access control Open the Canon iC D800 Properties window, then check “Shared As” in the Sharing tab. Enter the Share Name and Comment as needed. Click Add..., and select the users allowed to access the printer. 2-36...
  • Page 48 Click OK when you have finished adding users. Click OK again. Do not enter space or special character in the Share Name. NOTE 2-37...
  • Page 49 Windows NT 4.0/2000/XP/Server 2003 Server Settings ■ Add Server Service (Windows NT 4.0) Double-click the Network icon from the Control Panel. Select the Services tab, and if the Server is not shown, click Add... Select the Server, and click OK. Restart Windows.
  • Page 50 Right-click the Local Area Connection icon, then select Properties from the menu. The Local Area Connection Properties dialog box appears. Select File and Printer Sharing for Microsoft Networks, then click OK. Add Server Service (Windows XP/Server 2003)* From the Start menu, select Control Panel.
  • Page 51 Select File and Printer Sharing for Microsoft Networks, then click OK. 2-40...

  • Page 52: Printer Sharing Settings

    Printer Sharing Settings Open the Canon iC D800 Properties window, then check “Shared as” in the Sharing tab. Enter the Share Name as needed. Click OK. The printer icon changes to indicate sharing. Sharing settings may also be made during installation.

  • Page 53: Canon Ic D800 Group

    Canon iC D800 Group After installation is complete, CAPT program group is created. You can select the following from the Canon iC D800 group: • Canon iC D800 Help Selects the Canon iC D800 Help file for CAPT. • Canon iC D800 Status Window Displays the Canon iC D800 Status Window.

  • Page 54: Printing With Capt

    You must use a bidirectional cable for proper operation. NOTE Every time you print, CAPT displays the Canon iC D800 Status Window. This window shows you the paper moving through the machine, how long it will take to print the document, and how much of the document has printed.

  • Page 55: Chapter 3: Printer Properties

    Chapter 3 Printer Properties This chapter describes the dialogs and settings on the Printer Properties screens. It includes the following information: • Windows 95/98/Me Printer Properties • Windows NT 4.0/2000/XP/Server 2003 Printer Properties and Default Document Properties...

  • Page 56: Windows 95/98/Me Printer Properties

    Print dialog box, usually accessed from an application’s File menu, you can select Properties to proceed to the Canon iC D800 Properties dialog box and its printing options. • You can open the Properties dialog box from the Printers folder. The number of tabs displayed in the Properties dialog box depends on how you have your system set up.

  • Page 57: General Tab

    General Tab ■ Lets you print a test page or define separator pages. Refer to your Windows operating system documentation for more information.

  • Page 58: Details Tab

    Details Tab ■ Specifies the printer port and time-out settings. Refer to your Windows operating system documentation for more information. Spool Settings The installer sets the following defaults:...

  • Page 59: Sharing Tab

    Sharing Tab ■ Specifies the printer-sharing settings. This tab is available only when file and printer sharing is enabled. Refer to your Windows operating system documentation for more information.

  • Page 60: Page Setup Tab

    Page Setup Tab ■ Specifies paper size, scaling, number of copies, orientation, and pages per sheet. Default settings depend on the country/region of purchase. Page Size lets you select the paper size you are working with in your application (A3, B4, A4, B5, A5, Letter, Legal, Executive, Statement, DL, COM10, ISO-C5, Monarch, and three custom paper sizes.

  • Page 61: View Settings

    Manual Scaling lets you shrink or enlarge images. This option only appears when 1 Page per Sheet is selected as the Page Layout. Check on the check box to set a reduction or enlargement percentage (10 to 200). View Settings To get a quick view of your current settings, click View Settings, which is located on the Page Setup, Finishing, Paper Source and Quality tabs.
  • Page 62 Selecting a Custom Paper Size Setting Select one of the predefined sizes from the Custom Paper List. If you wish, enter a unique name in the Name area. Select the Unit of measurement (Millimeter or Inch). Define the Paper Size using the Width (3.00 to 8.50 inches (76.2 to 215.9 mm)) and Height (5.00 to 14.00 inches (127.0 to 355.6 mm)) settings.
  • Page 63 Overlay Overlay Printing allows to overlay the document created in any Windows application onto a preselected form file. For example, if there is a form file containing a company name, logo, or address, it will be printed in the same position on each page of the document altogether with the print data created in an application.
  • Page 64 Setting Overlay To make settings for overlay, printing click Overlay... on the Page Setup tab. The Overlay dialog box appears. Use Browse… to select the file that contains the overlay data. Default settings depend on the country/region of purchase. File Name sets the file name to use as the overlay form. The File Name dropdown list stores up to nine file names beside the default (none) setting.
  • Page 65 Overlay Placement Print results may differ depending on the placement of the overlay and application print data (Background/Foreground). When the overlay and application print data overlap, print result may differ depending on the overlay file format and the application being used. Settings for overlay printing of your machine allow you to place overlay form in the foreground (in front) or in the background (in back) of the application print data.

  • Page 66: Finishing Tab

    Finishing Tab ■ Specifies how final output is collated and printing pages in reverse output order. Check the check boxes to collate the document or print it in reverse output order. 3-12...

  • Page 67: Paper Source

    Paper Source ■ Specifies the paper source and paper type settings. Paper Source lets you specify paper feed method. Select from Cassette or Multi-purpose Tray. Paper Type lets you select from following types of paper: • Plain Paper (including colored paper, recycled paper: 17 lb to 20 lb bond (64 to 80 g/m •...

  • Page 68: Quality Tab

    ■ Specifies the resolution, halftoning method, brightness, and contrast settings. Resolution lets you specify the printer’s resolution in dots per inch (600 dpi,300 dpi). Halftones is the process of converting a greyscale image to black dots and white (unprinted) dots that simulate the grey shades in the original image. Different halftone patterns give different grey shade results.

  • Page 69: Detailed Settings

    Toner Save thins the black areas of print data, so toner consumption is reduced. Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.

  • Page 70: Windows Nt 4.0/2000/Xp/Server 2003 Printer Properties And Default Document Properties

    In the Default Document Properties* dialog box, you can specify the default settings for the printing options available when you print on the imageCLASS D800 series. To view the default document properties, select Document Defaults...** from the File menu in the...

  • Page 71: Ports Tab

    Specifies to print a test page and separator pages. Refer to your Windows operating system documentation for more information. Ports Tab ■ Lets you specify the port to which the printer is attached. Refer to your Windows operating system documentation for more information. 3-17...
  • Page 72 Spool print documents so program finishes printing faster and Start printing immediately are set automatically when you install the printer driver. Sharing Tab ■ Specifies the printer-sharing settings. Refer to your Windows operating system documentation for more information. 3-18...

  • Page 73: Security Tab

    Security Tab ■ Lets you specify security settings. Refer to your operating system documentation for more information. 3-19...
  • Page 74 Print Server Properties (refer to p. 3-21 for information on how to setup custom paper sizes). Only paper sizes that are supported by your printer will be available in this dialog box. Paper size can range in height from 5" to 14" (127mm to 355.6mm), width 3"...
  • Page 75 Enter the values for Width 5" to 14" (127mm to 355.6mm), Height 3" to 8.5" (76.2mm to 215.9mm), and Printer Area Margins a minimum of 0.2" (5mm). Be sure to designate values such that the height is equal to or greater than the width.
  • Page 76 Click Save Form. Be sure to enter all the values required in Step Repeat the Steps to setup more custom paper sizes. 3-22...
  • Page 77 Copies lets you specify the number of copies to be printed (1 to 999). Orientation lets you select the direction of printing relative to the printer’s paper (Portrait, Landscape). Page Layout lets you select the number of pages per sheet (1, 2, 4, 8, 9). If you select more than 1, the image may be reduced to fit on the selected output size.
  • Page 78 View Settings To get a quick view of your current settings, click View Settings, which is located on the Page Setup, Finishing, Paper Source and Quality tabs. Click on the tabs in the View Settings dialog box to view the settings for each tab. Overlay Overlay Printing allows to overlay the document created in any Windows application onto a preselected form file.
  • Page 79 Setting Overlay To make settings for overlay printing click Overlay... on the Page Setup tab. The Overlay dialog box appears. Use Browse… to select the file that contains the overlay data. Default settings depend on the country/region of purchase. File Name sets the file name to use as the overlay form. File Name dropdown list stores up to nine file names beside the default (none) setting.
  • Page 80 Overlay Placement Print results may differ depending on the placement of the overlay and application print data (Background/Foreground). When the overlay and application print data overlap, print result may differ depending on the overlay file format and the application being used. Settings for overlay printing of your machine allow you to place overlay form in the foreground (in front) or in the background (in back) of the application print data.
  • Page 81 Finishing Tab ■ Specifies how final output is collated and sets printing pages in reverse output order. Check the check boxes to collate the document or print it in reverse output order. Preferences Preferences... on the Finishing tab window opens the Preferences dialog box. The check box lets you turn EMF Spooling on.

  • Page 82: Paper Source Tab

    Paper Source Tab ■ Specifies the paper source and paper type settings. Paper Source lets you specify paper feed method. Select from Cassette or Multi-purpose Tray. Paper Type lets you select from following types of paper: • Plain Paper (including colored paper, recycled paper: 17 lb to 20 lb bond (64 to 80 g/m •...
  • Page 83 ■ Specifies the resolution, halftoning method, brightness, and contrast settings. Resolution lets you specify the printer’s resolution in dots per inch (600 dpi, 300 dpi). Halftones is the process of converting a greyscale image to black dots and white (unprinted) dots that simulate the grey shades in the original image.
  • Page 84 Toner Save thins the black areas of print data, so toner consumption is reduced. Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.

  • Page 85: Chapter 4: Checking The Status Of A Print Job

    This chapter describes how to check the status of print jobs. You can track and control your print jobs using either of the following methods: • The Canon iC D800 Status Window Tells you exactly what is happening with the current print job.

  • Page 86: Opening The Status Window

    • When Windows starts, if the Status Window was open the last time Windows was closed. You can also open the Printer Status Window by clicking the Status Window icon in the Windows Taskbar, and selecting Canon iC D800. If the icon is not displayed in the taskbar, click Start and select Program...

  • Page 87: Using Canon Ic D800 Status Window

    Using Canon iC D800 Status Window The Status Window is a program used to display the status of jobs and perform printer operations. Printer icon Printer status message area Message area Tab window Window area Description Menu bar Contains menu options to control the Status Window and the printer.

  • Page 88: Job Menu

    ■ Job Menu You can select the Job menu from the menu bar of the Canon iC D800 Status Window: The Job menu includes the following options: • Pause temporarily halts printing of the current document. After the current page completes printing, the printer pauses until you select Resume.

  • Page 89: Settings Menu

    Settings Menu You can select the Settings menu from the menu bar of the Canon iC D800 Status Window: The Settings menu includes the following selections: • Options... opens the Option Settings dialog box that lets you change the settings for the Status Window.
  • Page 90 Printer Status Window is displayed. • Only while Printing—Status Window is monitoring the printer only when printing a job. • Always Display Printer Status Window on Top places the Status Window on top of all windows on the desktop. Port Setting This dialog box lets you define how your computer communicates with your printer using the parallel port.

  • Page 91: Using The Help Menu

    Using the Help Menu ■ You can select the Help menu from the menu bar of the Canon iC D800 Status Window: • Help Topics displays the search window for help topics. • About displays the Status Window version information.

  • Page 92: Using The Toolbar

    To cancel all print jobs in the queue simultaneously, choose Settings from the Start menu, then select the Printers folder (in Windows XP/Server 2003, select Printers and Faxes from Start menu); Double-click the Canon iC D800 icon to display the Canon iC D800 dialog box. Select all of the jobs and delete them.
  • Page 93 This tab shows information related to the job that is currently being printed. The following types of information are displayed: • Document Name • User Name • Host Name • Approx. Time Remaining • Approx. Finish Time Some of this information may not be displayed, depending on the printer status.

  • Page 94: Print Job Log

    Print Job Log This tab shows information related to jobs that are completed. The following types of information are displayed: • Document Name • Result • Owner • Pages • Complete Time The job history displayed in the job information area can list a history of up to the most recent 100 jobs.
  • Page 95 Print Job List This tab shows information related to the jobs that have not yet started. • Document Name • Status • Owner • Started at 4-11...

  • Page 96: Network Printer Status

    Network Printer Status Viewing the print status The status of a network printer can be viewed on the print server as well as the client. For job status to be displayed in the client’s Status Window, the print server’s Status Window must be running.

  • Page 97: The Status Window Icon

    The Status Window Icon If you minimize the Status Window, the icon on the taskbar inform you the printer status. When you click this taskbar button, the Status Window opens and the icon appears in the Status Window. Types of the Status Window icons and taskbar icons are listed below.

  • Page 98: Finding Information

    Many printing problems are related to how your software interacts with the printer. If you can print a self test but the printer does not print other jobs, or your printed output is not what you expected, the problem is with your computer, software, or cables.

  • Page 99: Printer Problems

    Make sure that paper is loaded. The print job will start automatically when the copy job is completed. Please, load paper. Check the Canon iC D800 Status Window for stalled jobs. Check that the cartridge is installed correctly. Set-up Instructions See your computer’s documentation...
  • Page 100 Make sure that you are not using a switch box. Check that you have selected the correct printer driver in Windows. Make sure that the Canon iC D800 is selected in the Printers (in Windows XP/ Server 2003, Printers and Faxes) folder. See your computer’s documentation for details.

  • Page 101: Capt Problems

    For more information, see “Uninstalling CAPT” on p. 5-10. Adobe Type Manager (ATM) is not supported. Connect the printer driver to a port different from the Canon iC D800 printer driver. Start the CD-ROM menu manually, and check the “Autorun CD-ROM Menu” checkbox.
  • Page 102 Manager] button. 4) Delete ONLY the following USB class drivers under [Universal Serial Bus Controller]; For Windows 98, select [Canon iC D800], For Windows Me, [Canon CAPT USB Printer], and click [Delete] button. For Windows 2000/XP/Server 2003, select [USB Printing Support] or [Canon CAPT USB Printer], and uninstall from the [Active] menu.

  • Page 103: Capt Messages

    Message Action Out of paper The printer is out of paper. Add paper. When you add paper, the Status Window displays “Ready to Print” automatically. The Cassette is Out of The cassette is out of paper. Add paper. When you add paper, Paper printing starts automatically.
  • Page 104 2 Reinsert the power plug into the power outlet. 3 If the same error occurs, unplug the power plug again. 4 If the error persists, contact your local authorized Canon service Device Busy The device is being used by another job. Please wait until the job is finished.

  • Page 105: Using The Trouble Shooter

    The Trouble Shooter does not detect problems related to hardware, such as printer cable problems, parallel port failure, or ECP setting errors. To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon iC D800 group. The Trouble Shooter checks the following and corrects related problems: •...
  • Page 106 When you click OK in the above dialog box, the Windows Restart dialog box appears. You must restart Windows for corrections made by the Trouble Shooter to take effect. To run Trouble Shooter for the Canon iC D800 on the network, both the server and the client must run on the same operating system.

  • Page 107: Uninstalling Capt

    Follow the on-screen instructions. Windows 95/98/Me: Click OK and your system restarts. Windows NT 4.0/2000/XP/Server 2003: Click OK (recommended) to restart your system. In Windows NT 4.0/2000/XP/Server 2003, you cannot uninstall the Canon Advanced Printing Technology unless you have administrative privileges. NOTE...

  • Page 108: Appendix A Printer Specifications

    (10 mm) high 100 sheets (20 lb bond (80 g/m Less than 1 second (startup from the Energy Saver mode) Less than 13 seconds (when the printer is plugged into an AC outlet) (at 68° F (20° C)) Less than 18 seconds (startup from the Energy Saver mode) Less than 18.5 seconds (when the printer is plugged into an AC...

  • Page 109: Glossary

    Canon Advanced Printing Technology to pause printing. You must follow the on-screen instructions before printing resumes. Bidirectional communications Allows information to pass back and forth between the Canon Advanced Printing Technology software and a local printer. Bold A characteristic of a printed character that indicates wider, darker representation. Also referred to as emphasized or double-strike printing.

  • Page 110: Control Panels

    A program that controls how the computer and an external device interact. The printer driver supplies Windows with information such as descriptions of the fonts and features of the installed printer. When you print with the Canon Advanced Printing Technology, you are using its printer driver.

  • Page 111: Image Refinement

    The process of converting a greyscale image to black dots and white (unprinted) dots that simulate the grey shades in the original image. Image Refinement A printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics. Interface The connection between two devices through which they communicate with each other.

  • Page 112: Local Printer

    A group of computers connected by cables or other means and using software that enables them to share equipment (such as printers) and exchange information. Network Adapter An optional device that allows you to connect your printer directly to a network. See Peer-to- peer connection. Orientation...

  • Page 113: Paper Feed

    All kinds of paper (plain paper, colored paper, recycled paper, transparencies, tracing paper, thick paper, labels, envelopes, postcards etc.) are grouped under several Paper Types. You can access this setting from the Paper Type field on the Paper Source tab of the Printer Properties dialog screen.

  • Page 114: Point Size

    A program that controls how the computer and printer interact. The printer driver supplies Windows with information such as descriptions of fonts and features of the installed printer. When you print with Canon Advanced Printing Technology, you are using its printer driver. Printers folder The container in which your printer information is stored.

  • Page 115: Scalable Fonts

    Optional pages printed at the beginning of each document to help separate one print job from another. Server A network computer that is directly attached to the printer. The server controls the printer and handles print jobs sent from the clients. See Client. Shielded A type of cable that contains a metallic sheath over the conductor material to protect the data passing through the cable from electromagnetic interference.

  • Page 116: Status Options

    Settings which determine when the Printer Status Window opens and whether sounds play with messages. Status Window A window that Canon Advanced Printing Technology uses to display messages about the current print job, as well as to graphically show the print job’s progress from computer to printer.

  • Page 117: Usb Interface

    USB interface Universal Serial Bus. A new serial interface standard which automatically recognizes connections (Plug and Play) to allow plugging and unplugging connectors with the power still turned on to the PC or peripheral equipment. Virtual Memory Space on the hard disk that Windows uses for temporary data storage as if it were actually random access memory (RAM).

  • Page 118: Index

    Bidirectional communications G-1 parallel cable 2-43 Brightness 3-14, 3-29, G-1 Cancel button 4-8 Cancel printing 4-4 Cancel, print job 4-8 Canon Advanced Printing Technology (CAPT) G-1 CAPT Problems 5-4–5-5 installing 2-2–2-41 messages 5-6–5-7 not working properly 5-4 printing with 2-43...
  • Page 119 Progress bar, status window 4-3 Quality tab Windows 95/98/Me 3-14, 3-15 Windows NT 4.0/2000/XP/Server 2003 3-29, 3-30 Queue G-6 Random Access Memory G-7 Removing Canon Advanced Printing Technology 5-10 Resolution A-1, G-7 Resume button 4-8 Resume printing 4-4 Reverse Output Order G-7...
  • Page 120 Trademarks iv Transfer roller G-8 Trouble Shooter 2-42, 5-8–5-9 Troubleshooting 5-1–5-10 CAPT problems 5-4–5-5 printer problems 5-2–5-3 removing Canon Advanced Printing Technology (Uninstallation) 5-10 USB class driver is not properly installed 5-5 Uninstallation 5-10 cable 2-3, 2-13 interface G-9 port 2-3, 2-13 Using Trouble Shooter 5-8–5-9...

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