Polycom Soundpoint IP550 Quick Start Manual page 3

Transfer a Call
1. Press Trans soft key. This places the caller on hold.
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2. Enter other number (the one you want to transfer the
call to).
If you don't need to talk to the other person,
• Press Trans again or hang up.
If you want to talk to the other person,
• Stay on the line and talk to them (your caller is on
Hold and will only hear music).
• Then press Trans when you are ready to transfer
the call.
If they don't want the transferred call
• Press Cancel or Resume.
• You now have the call back.
If you mis-dial
You can cancel the transfer by pressing Cancel, and start
again
SCOE I.T. • 524-8324 • helpdesk@scoe.org
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Page 3 of 4
To put the caller into their voicemail:
Dial the transfer # and let it ring to voice mail.
OR
Put them on hold and
using the HUD software,
drag the call to the
voice mail icon for
that person.
I can drag from
anywhere in my
name to Dan's
voice mail icon to
put the caller into
Dan's voice mail.
Revised 9/11/12