Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C357F User's Guide May 2020 Machine type(s): 7529 Model(s):...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learning about the printer................9 Selecting a location for the printer........................9 Printer conﬁgurations............................10 Attaching cables..............................11 Installing the printer software..........................12 Using the control panel................13 Panel with 4.3‑inch touch‑screen display....................13 Understanding the status of the power button and indicator light............
Page 3 Contents Paper support....................26 Supported paper sizes.............................26 Supported paper types............................28 Supported paper weights..........................29 Printing......................31 Printing from a computer..........................31 Printing from a mobile device......................... 31 Printing from a ﬂash drive..........................32 Supported ﬂash drives and ﬁle types......................33 Conﬁguring conﬁdential jobs......................... 34 Printing conﬁdential and other held jobs....................
Page 4 Contents Viewing a fax log............................... 49 Blocking junk faxes............................49 Holding faxes..............................49 Forwarding a fax..............................49 Scanning...................... 50 Scanning to an FTP server..........................50 Creating an FTP shortcut..........................50 Scanning to a ﬂash drive..........................50 Sending scanned documents to a computer....................51 Understanding the printer menus............52 Menu map................................
Page 5 Contents Maintaining the printer................125 Adjusting the speaker volume........................125 Networking................................ 126 Cleaning printer parts............................. 127 Ordering parts and supplies......................... 130 Replacing parts and supplies.........................131 Moving the printer............................137 Saving energy and paper..........................138 Clearing jams.....................140 Avoiding jams..............................140 Identifying jam locations..........................141 Paper jam in trays............................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learning About The Printer
Learning about the printer Learning about the printer Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 10: Printer Configurations
Learning about the printer Front 508 mm (20 in.) Note: The minimum space needed in front of the machine is 76 mm (3 in.). Left side 76 mm (3 in.) Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury.
Page 11: Attaching Cables
Learning about the printer ADF bin Standard 250‑sheet tray Optional 650‑sheet duo tray Note: Available only in some printer models. Optional 550‑sheet tray Note: Available only in some printer models. Manual feeder Control panel Note: The appearance may vary depending on your printer model. Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a...
Page 12: Installing The Printer Software
Learning about the printer Use the LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL ﬁlter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes. Power cord socket Connect the printer to a properly grounded electrical outlet.
Page 13: Using The Control Panel
Using the control panel Using the control panel Panel with 4.3‑inch touch‑screen display Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld.
Page 14 Using the control panel Indicator light Printer status The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data. Solid amber The printer is in Sleep mode. Blinking amber The printer is in Hibernate mode.
Page 15: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 16: Customizing The Home Screen
Setting up and using the home screen applications Touch Scan Proﬁles Scan and save documents directly to the computer. Scan and save documents directly to an FTP server. Bookmarks Organize all bookmarks. Change Language Change the language on the display. Customizing the home screen From the control panel, touch Settings >...
Page 17: Using Shortcut Center
Setting up and using the home screen applications Note: You need a printer hard disk to scan multiple cards. Using Shortcut Center From the home screen, touch Shortcut Center, and then select a printer function. Touch Create Shortcut, and then conﬁgure the settings. Touch Save, and then type a unique shortcut name.
Page 18: Managing Contacts
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks >...
Page 19: Editing Contacts Or Groups
Setting up and using the home screen applications Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 20: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 21 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup, and then make sure that the side guides ﬁt snugly against the paper. Notes: • Load letterhead faceup with the header toward the front of the tray for one‑sided printing. •...
Page 22: Loading The Multipurpose Feeder
Loading paper and specialty media Insert the tray. If necessary, set the paper size and paper type from the control panel to match the paper loaded. Loading the multipurpose feeder Open the multipurpose feeder. Note: The multipurpose feeder is available only in some printer models. Adjust the guide to match the size of the paper that you are loading.
Page 23 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer ﬁrst for one‑sided printing. •...
Page 24: Loading The Manual Feeder
Loading paper and specialty media Loading the manual feeder Adjust the guide to match the size of the paper that you are loading. Load a sheet of paper with the printable side facedown. • Load letterhead with the printable side facedown and the top edge entering the printer ﬁrst for one‑sided printing.
Page 25 Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 26: Paper Support
Paper support Paper support Supported paper sizes Notes: • Your printer model may have a 650‑sheet duo tray, which consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The 550‑sheet tray of the 650‑sheet duo tray supports the same paper sizes as the optional 550‑sheet tray.
Page 27 Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm (8.5 x 13 in.)
Page 28: Supported Paper Types
Paper support Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm...
Page 29: Supported Paper Weights
Paper support type as the 550‑sheet tray. The integrated multipurpose feeder supports different paper sizes, types, and weights. • Labels, envelopes, and card stock always print at 25 pages per minute. • The ADF supports only plain paper. Paper type Standard Manual Optional 650‑sheet duo tray...
Page 30 Paper support Paper type and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided weight 250‑sheet feeder 550‑sheet printing 550‑sheet Multipurpose tray tray tray feeder Heavy paper 90.3–105 g/m grain long (24.1– 28‑lb bond) Card stock 105.1–162 g/m grain long (28.1– 43‑lb bond) Card stock 105.1–200 g/m...
Page 31: Printing
Printing Printing Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 32: Printing From A Flash Drive
Printing Select a printer. If necessary, adjust the settings. Print the document. Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer wireless network”...
Page 33: Supported Flash Drives And File Types
Printing Print the document. To print another document, select USB Drive. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives Notes:...
Page 34: Configuring Confidential Jobs
Printing • .TIFF or .tif • .png Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
Page 35: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 36: Copying
Copying Copying Making a copy Load an original document into the ADF tray or on the scanner glass. Note: To avoid a cropped image, make sure that the original document and the output have the same paper size. From the control panel, select Copy, and then specify the number of copies. If necessary, adjust the other settings.
Page 37: Copying On Both Sides Of The Paper
Copying Copying on both sides of the paper Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Paper Setup For non-touch-screen printer models, press to navigate through the settings. Adjust the settings.
Page 38: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Pages Per Side For non-touch-screen printer models, press to navigate through the settings. Adjust the settings.
Page 39: E-Mailing
E-mailing E-mailing Conﬁguring the SMTP server for e‑mail Note: In some printer models, this setting can be conﬁgured only from the Embedded Web Server. From the control panel From the control panel, navigate to: Settings > E‑mail > E‑mail Setup Conﬁgure the settings.
Page 40 E-mailing From the Shortcut Type menu, select E‑mail, and then conﬁgure the settings. Apply the changes.
Page 41: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
Page 42 Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 43 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Page 44 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 45 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 46 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 47: Sending A Fax
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the control panel, navigate to: Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls > Answer On For non-touch-screen printer models, press to navigate through the settings.
Page 48: Scheduling A Fax
Faxing Click Fax > Enable fax, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Fax >...
Page 49: Viewing A Fax Log
Faxing From the Darkness menu, adjust the setting. Fax the document. Viewing a fax log Note: You may need administrative rights to view the fax logs. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 50: Scanning
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the control panel, select FTP, and then enter the needed information. If necessary, conﬁgure other FTP settings. Scan the document. Creating an FTP shortcut Note: You may need administrative rights to create a shortcut.
Page 51: Sending Scanned Documents To A Computer
Scanning Select Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then select USB Drive on the control panel. Scan the document. Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
Page 52: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer Print •...
Page 53: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Color Quality Guide Media Guide • • Connection Guide Moving Guide • • Copy Guide Print Quality Guide • • E‑mail Guide Scan Guide • • Fax Guide Supplies Guide Troubleshooting...
Page 54 Understanding the printer menus Menu item Description Date and Time Conﬁgure the settings for Network Time Protocol (NTP). Network Time Protocol Notes: Enable NTP [On*] • Enable Authentication appears only in some printer NTP Server models. Enable Authentication • When Enable Authentication is set to MD5 key, Key ID and Password appear.
Page 55 Understanding the printer menus Eco-Mode Menu item Description Print Conﬁgure the print settings of the printer. Sides (1‑Sided*) Pages per Side (Off*) Toner Darkness (4*) Color Saver (Off*) Copy Conﬁgure the copy settings of the printer. Sides (1 sided to 1 sided*) Pages per Side (Off*) Darkness (5*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 56 Understanding the printer menus Menu item Description Supplies • Show the estimated status of the supplies. Show Supply Estimates (Show estimates*) • Set the number of times that the alarm sounds when the Cartridge Alarm (Single*) toner cartridge is low. E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer.
Page 57 Understanding the printer menus Power Management Menu item Description Sleep Mode Proﬁle Set the printer to stay in Ready mode or return to Sleep mode after printing. Print from Sleep Mode Stay awake after printing Enter Sleep Mode after printing* Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 58 Understanding the printer menus Menu item Description Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Restore Factory Defaults Menu item Description...
Page 59 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper or envelope appears. Paper Prompts Auto* Note: The multipurpose feeder is available only in some printer models. Multipurpose Feeder Manual Paper Envelope Prompts...
Page 60 Understanding the printer menus Menu item Description Fax Conﬁguration Set fax to enter Sleep Mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Permit Sleep Auto* Fax Conﬁguration Set the storage location for all faxes. Fax Storage Location Note: This menu item appears only when a hard disk is Disk...
Page 61 Understanding the printer menus Menu item Description Device Operations Erase messages that were remotely installed. Clear all remotely‑installed messages Device Operations Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal Automatically Display Error Screens to the Screen Timeout setting.
Page 62 Understanding the printer menus Menu item Description Scanner Conﬁguration Set the printer to perform ADF mechanical skew adjustment. ADF Deskew ADF Mechanical Deskew Auto* Scanner Conﬁguration Disable the scanner when it is not working properly. Disabled Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output.
Page 63: Print
Understanding the printer menus Menu Description Copy Specify which icons to show on the home screen. E-mail Status/Supplies Job Queue Change Language Shortcut Center Address Book Bookmarks Held Jobs Scan Proﬁles App Proﬁles Forms and Favorites Scan Center Card Copy About this Printer Menu item Description...
Page 64 Understanding the printer menus Menu item Description Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off (1,1,1,2,2,2) On (1,2,1,2,1,2)* Separator Sheets...
Page 65 Understanding the printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 66 Understanding the printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 67 Understanding the printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 68 Understanding the printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 69 Understanding the printer menus Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size. Off* Annotations Specify whether to print annotations in the PDF. Print Do Not Print* Print PDF Error Enable the printing of PDF error. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 70 Understanding the printer menus Menu item Description Font Source Choose the source which contains the default font selection. Resident* Notes: Disk • Flash and Disk appear only when a ﬂash memory or hard disk is Flash installed. • For Flash and Disk to appear, make sure that they are not read‑ or write‑protected.
Page 71 Understanding the printer menus Menu item Description Auto LF after CR Set the printer to perform a line feed after a carriage return control command. Off* Tray Renumber • Conﬁgure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a Assign MP Feeder given paper source.
Page 72: Paper
Understanding the printer menus Menu item Description Invert Invert bitonal monochrome images. Off* Note: This menu item does not apply to GIF or JPEG image formats. Scaling Adjust the image to ﬁt the printable area. Anchor Top Left Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit. Best Fit* Anchor Center Fit Height/Width...
Page 73 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. All Listed* •...
Page 74 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.50 inches (8.50*) 25–216 mm (216*) Height 1–14 inches (14*) 25–356 mm (297*) Orientation Portrait* Landscape...
Page 75: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet...
Page 76 Understanding the printer menus Menu item Description Print Page Borders Place a border around each image when printing multiple pages on a single page. Off* Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. [List of paper sizes] Note: Letter is the U.S.
Page 77 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the color intensity for cyan, magenta, and yellow. Cyan (0*) Magenta (0*) Yellow (0*) Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout (None*) Default Red Threshold (128*) Default Green Threshold (128*)
Page 78: Fax
Understanding the printer menus Admin Controls Menu item Description Allow Color Copies Print copies in color. Allow Priority Copies Interrupt a print job to make copies. Custom Job Scanning Set the printer to scan the ﬁrst set of original documents using the speciﬁed settings, and then scan the next set with the same or different settings.
Page 79 Understanding the printer menus Fax Setup Menu item Description General Fax Settings Conﬁgure the general fax settings. Fax Name Fax Number Fax ID (Fax Number*) Memory Use (Equal*) Cancel Faxes (Allow*) Fax Number Masking (Off*) Digits to Mask Enable Line Connected Detection (On*) Optimize Fax Compatibility Fax Transport (Analog*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 80 Understanding the printer menus Menu item Description Fax Send Settings Conﬁgure the fax send settings. Resolution (Standard*) Note: Custom Job Scanning and Scan Preview appear only Original Size (Mixed Sizes*) when a hard disk is installed. Orientation (Portrait*) Sides (Off*) Content Type (Text*) Content Source (Color Laser*) Darkness (5*)
Page 81 Understanding the printer menus Menu item Description Fax Receive Settings Conﬁgure the fax receive settings. Rings to Answer (3*) Auto Reduction (Off*) Paper Source (Auto*) Sides (Off*) Separator Sheets (None*) Separator Sheet Source(Tray 1*) Output Bin(Standard Bin*) Fax Footer (Off*) Fax Footer Time Stamp (Receive*) Holding Faxes Held Fax Mode (Off*)
Page 82 Understanding the printer menus Menu item Description Speaker Settings Set the speaker mode and volume for incoming or outgoing fax. Speaker Mode (On until Connected*) Speaker Volume (Low*) Ringer Volume (On*) Note: An asterisk (*) next to a value indicates the factory default setting. Fax Server Setup Menu item Description...
Page 83: E-Mail
Understanding the printer menus Menu item Description Fax Server Scan Settings Conﬁgure the fax server scan settings. Image Format (PDF (.pdf)*) Content Type (Text*) Content Source (Color Laser*) Fax Resolution (Standard*) Sides (Off*) Darkness (5*) Orientation (Portrait*) Original Size (Mixed Sizes*) Use Multi‑Page TIFF (On*) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 84 Understanding the printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 85 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an Auto Rotate OCR solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings of the scanned document.
Page 86 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. [List of paper sizes] (Mixed Sizes*) Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting.
Page 87 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image.
Page 88 Understanding the printer menus Menu item Description Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail. Off* Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle. TIFF Compression Specify the compression type for TIFF ﬁles. JPEG LZW* Text Default...
Page 89: Ftp
Understanding the printer menus Web Link Setup Menu item Description Server Specify the credentials of the server that is hosting the images that are included in the e-mail. Login Password Path File Name Web Link FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image.
Page 90 Understanding the printer menus Menu item Description PDF Settings Set the PDF format for the scanned image. PDF Version 1.5* Archival Version A‑1a* A‑1b Secure Off* Archival (PDF/A) Off* Content Type Improve the output result based on the content of the original document. Text Text/Photo* Graphics...
Page 91 Understanding the printer menus Menu item Description Darkness Adjust the darkness of the scanned image. -4 to 4 (0*) Orientation Specify the orientation of text and graphics on the page. Portrait* Landscape Original Size Set the paper size of the original document. [List of paper sizes] Notes: •...
Page 92 Understanding the printer menus Menu item Description JPEG Quality Set the quality of a JPEG‑format image. Best for content* Notes: 5–95 • 5 reduces the ﬁle size, but lessens the image quality. • 90 provides the best image quality, but produces a large ﬁle size. Contrast Specify the contrast of the output.
Page 93 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on a scanned image. 5–95 (75*) Text/Photo Default Set the quality of text or photo image on a scanned image. 5–95 (75*) Photo Default Set the quality of a photo image on a scanned image.
Page 94: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. PDF (.pdf)* Note: The settings may vary depending on your printer model. TIFF (.tif) JPEG (.jpg) XPS (.xps) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 95 Understanding the printer menus Menu item Description Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film Magazine Newspaper Press Other Color Specify the color when scanning an image. Black and White Gray Color*...
Page 96 Understanding the printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner used for each color. Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold...
Page 97 Understanding the printer menus Menu item Description Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 (0*) Scan Edge to Edge Allow edge‑to‑edge scanning of the original document. Off* Sharpness Adjust the sharpness of a scanned image.
Page 98 Understanding the printer menus Menu item Description Scan Preview Show a preview of the scan on the display. Note: This menu item appears only when a hard disk is installed. Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 99: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 100 Understanding the printer menus Menu item Description Reset Print Server Reset all active network connections to the printer. Note: This setting removes all network conﬁguration settings. Network Job Timeout Set the time before the printer cancels a network print job. On* (90 seconds) Banner Page Print a banner page.
Page 101 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 102 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 103 Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 104 Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off ﬁlters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 105 Understanding the printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
Page 106 Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security.
Page 107 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration. modp2048 (14)* Note: This menu item appears only when Base Conﬁguration is set modp3072 (15) to Compatibility.
Page 108 Understanding the printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 109 Understanding the printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certiﬁcate FTP Default IP Port Timeout for HTTP/FTP Specify the amount of time before the server connection stops.
Page 110 Understanding the printer menus Menu item Description Job Buffering Temporarily store jobs on the hard disk before printing. Off* Note: This menu item appears only when a hard disk is installed. Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 111 Understanding the printer menus Menu item Description Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 112: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk is installed. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks...
Page 113 Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 114 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 115 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 116 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 117 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 118 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 119: Reports
Understanding the printer menus Solutions LDAP Settings Menu item Description Follow LDAP Referrals Search the different servers in the domain for the logged-in user account. Off* LDAP Certiﬁcate Veriﬁcation Enable veriﬁcation of LDAP certiﬁcates. Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has.
Page 120 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁle List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 121: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 122: Securing The Printer
Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 123: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory From the control panel, navigate to: Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk For non-touch-screen printer models, press to navigate through the settings. Depending on your printer model, select ERASE or Continue.
Page 124: Statement Of Volatility
Securing the printer Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM) to buffer temporarily user data during simple print and copy jobs. Non-volatile memory The printer may use two forms of non-volatile memory: EEPROM and NAND (ﬂash memory).
Page 125: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 126: Networking
Maintaining the printer Networking Connecting the printer to a Wi‑Fi network From the printer control panel, navigate to: Settings > Network/Ports > Wireless For non-touch-screen printer models, press to navigate through the settings. Select Setup On Printer Panel and then follow the instructions on the display. Note: For Wi‑Fi‑network‑ready printer models, a prompt for Wi‑Fi network setup appears during initial setup.
Page 127: Cleaning Printer Parts
Maintaining the printer Settings > Network/Ports > Wireless > Enable Wi‑Fi Direct For non-touch-screen printer models, press to navigate through the settings. Notes: • The Wi‑Fi Direct SSID and password are generated automatically. To view the Wi‑Fi Direct SSID and password, go to the Wi‑Fi Direct menu.
Page 128 Maintaining the printer Cleaning the scanner Open the scanner cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass • ADF glass pad...
Page 129 Maintaining the printer • Scanner glass • Scanner glass pad Close the scanner cover. If your printer has another ADF glass inside door C, then continue with the following steps. Open door C.
Page 130: Ordering Parts And Supplies
Maintaining the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C • ADF glass in door C Close the door. Ordering parts and supplies To order parts and supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑...
Page 131: Replacing Parts And Supplies
Maintaining the printer Ordering a toner cartridge Notes: • The estimated cartridge yield is based on the ISO/IEC 19798 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. To order toner cartridges, contact the place where you purchased the printer. Ordering an imaging kit To order an imaging kit, contact the place where you purchased the printer.
Page 132 Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 133 Maintaining the printer Insert the new toner cartridge. Close door B. Replacing the waste toner bottle Open door B. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 134 Maintaining the printer Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 135 Maintaining the printer Remove the right side cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 136 Maintaining the printer Insert the new waste toner bottle. Insert the right side cover.
Page 137: Moving The Printer
Maintaining the printer Close door B. Close door A. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 138: Saving Energy And Paper
Maintaining the printer • If the printer does not have a caster base but is conﬁgured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
Page 139 Maintaining the printer Adjusting the brightness of the display Note: This setting is available only in some printer models. From the control panel, navigate to: Settings > Device > Preferences For non-touch-screen printer models, press to navigate through the settings. In the Screen Brightness menu, adjust the setting.
Page 140: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 141: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 142: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Paper jam below the fuser Open door A, and then open door B until it clicks into place. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 143 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 144 Clearing jams Close doors B and A. Paper jam in the fuser Open doors A and B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 145 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 146 Clearing jams Close doors B and A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 147 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A.
Page 148: Paper Jam In The Standard Bin
Clearing jams Paper jam in the standard bin Open door B until it clicks into place, and then remove the jammed paper. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Note: Make sure that all paper fragments are removed.
Page 149 Clearing jams Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 150 Clearing jams Close doors A and B.
Page 151: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only in some printer models. Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 152: Paper Jam In The Manual Feeder
Clearing jams Paper jam in the manual feeder Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door C Remove all original documents from the ADF tray. Open door C.
Page 153 Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C.
Page 154: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 155 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another job.
Page 156: Hardware Options Problems
Troubleshooting Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings. Check the ﬁrst section of the page and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning.
Page 157: Paper Feed Problems
Troubleshooting All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your printer or associated components. Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage.
Page 158 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate > On [1,2,1,2,1,2] For non‑touch‑screen printer models, press to navigate through the settings.
Page 159 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 160 Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type For non‑touch‑screen printer models, press to navigate through the settings. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 161: Printing Problems
Troubleshooting Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Do paper jams occur frequently? Printing problems Print quality is poor...
Page 162 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Print the document. Is the print too dark? Step 2 Go to step 3.
Page 163 Troubleshooting Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 164 Troubleshooting Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Contact your dealer.
Page 165 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 166 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver Print the document. Is the print light? Step 4 Go to step 5. The problem is solved.
Page 167 Troubleshooting Missing colors Contact your dealer. Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 168 Troubleshooting Action Step 4 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print mottled? Print crooked or skewed Note: Before solving the problem, print the Print Quality Test Pages.
Page 169 Troubleshooting Solid color or black images Contact your dealer. Text or images cut off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings.
Page 170 Troubleshooting Toner easily rubs off Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 171 Troubleshooting Uneven print density Contact your dealer. Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press to navigate through the settings.
Page 172 Troubleshooting Action Step 2 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Vertical dark lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 173 Troubleshooting Action Step 1 Go to step 2. Go to step 3. Using a blank sheet of paper, make a two‑sided copy using the ADF. Do vertical dark lines or streaks appear on prints? Step 2 Go to step 3. The problem is solved.
Page 174 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 175 Troubleshooting Action Contact your dealer. The problem is Depending on your operating system, specify the paper type solved. from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 176 Troubleshooting Repeating defects Contact your dealer. Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 177 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 178 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 179 Troubleshooting Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document. Is the document printed? Step 2 The problem is...
Page 180 Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 181: Color Quality Problems
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is Go to step 3.
Page 182 Troubleshooting Modifying the colors in printed output For non-touch-screen printer models, press to navigate through the settings. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Correction From the Color Correction menu, select Manual > Color Correction Content. Choose the appropriate color conversion setting.
Page 183 Troubleshooting How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Page 184: Faxing Problems
Troubleshooting The print appears tinted Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust For non-touch-screen printer models, press to navigate through the settings.
Page 185 Troubleshooting Action Step 3 Go to step 5. Go to step 4. Check for a dial tone. • Call the fax number to check if it is working properly. • If you are using the On Hook Dial feature, then turn up the volume to check if you hear a dial tone.
Page 186 Troubleshooting Action Step 7 The problem is Contact your dealer. solved. Scan the original document one page at a time. Dial the fax number. Scan the document. Can you send or receive a fax? Can receive but not send faxes Action Step 1 The problem is...
Page 187: Scanning Problems
Troubleshooting Action Step 3 The problem is Contact your dealer. solved. If the printer is printing blank pages, then see “Blank or white pages” on page 161. Can you receive faxes? Poor fax print quality Action Step 1 The problem is Go to step 2.
Page 188 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Make sure that the cables between the printer and the print server are secure. For more information, see the setup documentation that came with the printer. Resend the scan job. Can you send the scan job? Partial copies of document or photo Action...
Page 189 Troubleshooting Action Step 2 The problem is Contact your dealer. solved. Check the quality of the original document or photo. Adjust the scan quality settings. Copy the document or photo. Is the copy quality satisfactory? Scan job was not successful Action Step 1 The problem is...
Page 190 Troubleshooting Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact your dealer. The problem is solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is Go to step 2.
Page 191: Contacting Your Dealer
Troubleshooting Compare the Copy Quick Test page with the original document. Note: If the margins of the test page are different from the original document, then adjust Left Margin and Top Margin. Repeat step 4 step 5 until the margins of the Copy Quick Test page closely match the original document. Adjusting ADF registration From the control panel, navigate to: Settings >...
Page 192: Notices
Notices Notices Product information Product name: DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C357F Machine type: 7529 Model(s): Edition notice May 2020 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 193 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Page 194 Notices India E-Waste notice This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1％ by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Page 195 Notices The products without the logo may not meet the ENERGY STAR® guidelines. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH Printer / cartridge / imaging unit long- Maximum wet bulb temperature : 22.8°C (73°F)
Page 196 Notices Mode Description Power consumption (Watts) The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode.
Page 197 Notices Environmental information Please read this part carefully. It will help you to reduce your impact on the environment and help you to reduce your costs at the same time. Saving paper The automated duplex printing function is for printing both sides of paper automatically without turning over the paper manually.
Page 198 Notices will notify the customer as soon as possible. You will also be advised of your right to ﬁle a complaint with the FCC. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service.
Page 199 5 seconds between the end of one call attempt and the beginning of another. Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certiﬁed by JATE, with the following Certiﬁcation Number: A18-0046001 Lexmark International, Inc. LEX-M14-002 A18-0046001...
Page 200 Notices Using this product in Switzerland This product requires a Swiss billing tone ﬁlter to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse devant être installé sur toute ligne recevant des impulsions de comptage en Suisse.
Page 201 Member States relating to radio equipment. A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 202 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 203 A declaration of conformity to the requirements of the Directives is available upon request from Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 204: Index
Index Index cleaning scanner does not respond 190 exterior of the printer 127 scanner unit does not close 189 adapter plug 44 interior of the printer 127 copying adding contacts 18 both sides of the paper 37 scanner 128 adding groups 18 cleaning the printer 127 creating a shortcut 38 adjusting...
Page 205 Index documents, printing fax speaker from a computer 31 conﬁguring the settings 125 icons on the home screen fax troubleshooting showing 16 cannot receive faxes 186 imaging kit cannot send faxes 186 editing contacts 19 ordering 131 cannot send or receive editing groups 19 indicator light faxes 184...
Page 206 Index Disk Encryption 118 Universal Setup 73 paper jam, clearing Eco‑Mode 55 USB 109 in the automatic document Erase Temporary Data Files 118 Visible Home Screen Icons 62 feeder 152 Ethernet 103 Web Link Setup 89 paper jams E‑mail Defaults 84 Wi‑Fi Direct 111 avoiding 140 E‑mail Setup 83...
Page 207 Index conﬁdential and other held from an Android device 31 scanner unit does not close 189 documents do not print 176 Menu Settings Page 121 scanning envelope seals when using Google Cloud Print 31 to an FTP server 50 printing 157 using Wi‑Fi Direct 32 scanning to a computer 51 incorrect margins 164...
Page 208 Index supply notiﬁcations gray or colored wireless network conﬁguring 131 background 164 connecting the printer to 126 supported ﬁle types 33 horizontal dark lines 171 Wi‑Fi Protected Setup 126 supported ﬂash drives 33 horizontal white lines 174 wireless networking 126 supported paper sizes 26 light print 165 Wi‑Fi Direct...

Lexmark MX-C357F User Manual

Safety Information

Learning about the Printer

Using the Control Panel

Panel with 4.3-Inch Touch-Screen Display

Setting up and Using the Home Screen Applications

Loading Paper and Specialty Media

Paper Support

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Notices

Index

Quick Links

Troubleshooting

Related Manuals for Lexmark MX-C357F

Summary of Contents for Lexmark MX-C357F

Table of Contents