Lexmark MX-C428P User Manual

Digital full color printer

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DIGITAL FULL COLOR PRINTER

MX-C428P

User's Guide

August 2024

Machine type:

5031

Model:

6H5

Table of Contents

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Summary of Contents for Lexmark MX-C428P

Page 1 DIGITAL FULL COLOR PRINTER MX-C428P User's Guide August 2024 Machine type: 5031 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Printer conﬁgurations............................8 Using the control panel............................9 Understanding the status of the indicator light................... 9 Selecting paper..............................9 Set up, install, and conﬁgure..............16 Selecting a location for the printer........................ 16 Attaching cables..............................
Page 3 Contents Printing a directory list............................. 55 Placing separator sheets between copies....................55 Canceling a print job............................55 Adjusting toner darkness..........................55 Use printer menus..................56 Menu map................................56 Device...................................57 Print..................................67 Paper..................................76 USB Drive................................77 Network/Ports..............................79 Security................................92 Reports.................................99 Troubleshooting............................... 100 Forms Merge..............................100 Printing the Menu Settings Page........................
Page 4 Contents Network connection problems........................170 Hardware options problems..........................173 Issues with supplies............................174 Paper feed problems............................174 Color quality problems............................177 Contacting your dealer........................... 179 Notices......................180 Index......................193...
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learn About The Printer
Learn about the printer Learn about the printer Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer.
Page 9: Using The Control Panel
Learn about the printer Using the control panel Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds. • Set the printer to Sleep mode. •...
Page 10: Paper Characteristics
Learn about the printer • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams. • Do not use coated papers unless they are speciﬁcally designed for electrophotographic printing. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them.
Page 11: Unacceptable Paper
Learn about the printer Unacceptable paper The following paper types are not recommended for use with the printer: • Chemically treated papers that are used to make copies without carbon paper. They are also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper. •...
Page 12: Supported Paper Sizes
Learn about the printer Supported paper sizes Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF) 148 x 210 mm (5.83 x 8.27 in.) A5 Landscape (LEF)
Page 13 Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Folio 215.9 x 330.2 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.) Hagaki 100 x 148 mm (3.94 x 5.83...
Page 14: Supported Paper Types
Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01...
Page 15: Supported Paper Weights
Learn about the printer Optional 650‑sheet duo tray Standard Optional Manual Two‑sided Paper type 250-sheet 550‑sheet 550‑sheet Multipurpose feeder printing tray tray tray feeder Labels Vinyl Labels Envelope Notes: • Your printer model may have a 650-sheet duo tray, which consists of a 550-sheet tray and an integrated 100-sheet multipurpose feeder.
Page 16: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 17: Attaching Cables
Set up, install, and conﬁgure Front 508 mm (20 in.) Note: The minimum space needed in front of the printer is 75 mm (3 in.) Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 18: Customizing The Home Screen
Set up, install, and conﬁgure Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 19: Using Display Customization
Set up, install, and conﬁgure • To restore the name of an app, select the app name, click Edit, and then select Restore app label. • To add a space between apps, click , select BLANK SPACE, and then click Add. •...
Page 20: Managing Bookmarks
Set up, install, and conﬁgure Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 21: Managing Contacts
Set up, install, and conﬁgure Managing contacts From the home screen, touch Address Book. Do one or more of the following: • To add a contact, touch on top of the screen, and then touch Create Contact. If necessary, specify a login method to allow application access.
Page 22: Navigating The Screen Using Gestures
Set up, install, and conﬁgure Note: If the gesture does not work, then apply more pressure. You can also deactivate Voice Guidance by doing either of the following: • Using two ﬁngers, double tap the home screen. • Press the power button to put the printer in Sleep or Hibernate mode. Navigating the screen using gestures Notes: •...
Page 23: Loading Paper And Specialty Media
Set up, install, and conﬁgure • Touch a text box using two ﬁngers to announce the characters in the ﬁeld. • Touch Backspace to delete characters. Enabling Magniﬁcation mode In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 24 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 25: Loading The Manual Feeder
Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 26 Set up, install, and conﬁgure Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. • For one‑sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 27: Loading The Multipurpose Feeder
Set up, install, and conﬁgure • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed the paper until its leading edge gets pulled in. Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder. Loading the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed.
Page 28 Set up, install, and conﬁgure Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • For one-sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 29: Linking Trays
Set up, install, and conﬁgure • For two-sided printing, load letterhead with the printable side faceup and the top edge entering the printer last. • Load envelopes with the ﬂap side up and against the right side of the paper guide. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 30: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure Installing and updating software, drivers, and ﬁrmware Installing the printer software Notes: • The print driver is included in the software installer package. • For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer.
Page 31: For Macintosh Users
Set up, install, and conﬁgure Select a printer sharing option, and then click Next. Click Finish. For Macintosh users From a computer, open Printers & Scanners. Click , and then select a printer. From the Use menu, select a print driver. Notes: •...
Page 32: Adding Available Options In The Print Driver
Set up, install, and conﬁgure Follow the instructions on the screen. If the printer supports applications, then do the following: Click Apps > select the application > Conﬁgure. Click Export or Import. Adding available options in the print driver For Windows users Open the printers folder.
Page 33: Installing Optional Trays
Set up, install, and conﬁgure Notes: • An ISD or a hard disk is required to activate Forms Merge and some IPDS features. • Some options are available only in some printer models. For more information, contact your dealer. Installing optional trays CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 34 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 35 Set up, install, and conﬁgure Locate the ISD connector. Insert the storage drive to the ISD connector.
Page 36: Installing A Printer Hard Disk
Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 37 Set up, install, and conﬁgure Remove the hard disk port cover from the controller board shield.
Page 38 Set up, install, and conﬁgure Unpack, and then assemble the hard disk. Attach the hard disk to the controller board shield.
Page 39 Set up, install, and conﬁgure Connect the hard disk interface cable to the controller board. Attach the controller board shield, and then install the screws.
Page 40 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 41 Set up, install, and conﬁgure Open door B. Unpack the wireless print server. Insert the wireless print server until it clicks into place. Close door B.
Page 42: Installing The Trusted Platform Module
Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 43 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector.
Page 44 Set up, install, and conﬁgure Attach the module to the TPM connector. Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 45: Networking
Set up, install, and conﬁgure Networking Connecting the printer to a Wi‑Fi network Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter. From the home screen, touch Settings > Network/Ports > Wireless > Setup On Printer Panel > Choose Network.
Page 46: Configuring Wi-Fi Direct
Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 47: Connecting A Computer To The Printer
Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open the printers folder, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 48: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 49: Erasing Printer Storage Drive
Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 50 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 51: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 52: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 53: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. Low‑speed USB devices are not supported. – Flash drives must support the File Allocation Table (FAT) system. – Devices formatted with New Technology File System (NTFS) or any other ﬁle system are not supported. File types Documents Images...
Page 54: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 55: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 56: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management Update Firmware • • Anonymous Data Collection About this Printer Print •...
Page 57: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 58: Remote Operator Panel
Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 59 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled)*...
Page 60: Power Management
Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Reset the counter for auto reboot. Auto Reboot Reset Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 61 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 62: Restore Factory Defaults
Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 63 Use printer menus Menu item Description Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears.
Page 64 Use printer menus Menu item Description Printer Emulations Set the printer to recognize and use the PS data stream. PS Emulation Print Emulations Let the printer use the native fonts or free fonts in the intelligent storage drive (ISD) for printing. Use Native ISD Fonts Off* Note: This menu item appears only when an ISD is installed.
Page 65 Use printer menus Menu item Description Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high-frequency screens are used when printing font data. Font Sharpening For example, if the value is 24, then all fonts sized 24 points or 0–150 (24*) less use the high‑frequency screens.
Page 66: Home Screen Customization
Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized ISD last erased Note: ISD last erased appears only when an intelligent storage drive is installed.
Page 67: Print
Use printer menus Menu item Description Engine Show the engine number of the printer. Serial Number Show the serial number of the printer. Export Conﬁguration File to Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to Export the compressed log ﬁles to a ﬂash drive. Print Layout Menu item...
Page 68 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 69 Use printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources. 0–255 (30*) Note: This menu item appears only when a hard disk or an ISD is installed.
Page 70: Advanced Imaging
Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 71: Job Accounting
Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 72 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &...
Page 73 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 74 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 75 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 76: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 77: Media Types
Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 78 Use printer menus Menu item Description Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style...
Page 79: Network/Ports
Use printer menus Menu item Description Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting. Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection.
Page 80 Use printer menus Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network Network Name...
Page 81 Use printer menus Menu item Description WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal. Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2.
Page 82 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 83: Mobile Services Management
Use printer menus Menu item Description All AirPrint Functions Show the AirPrint status of the printer. Enable AirPrint Enable the AirPrint feature. Note: This menu item appears only if Internet Printing Protocol (IPP) or mDNS is disabled. Enable iBeacon Enable the iBeacon feature. Off* Bonjour Name Identify printer designation and location.
Page 84 Use printer menus Menu item Description IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Preﬁx (64*) All IPv6 Addresses All IPv6 Router Addresses Network Address Specify the network address.
Page 85 Use printer menus Menu item Description Set Hostname Set the current TCP/IP host name. Domain Name Set the domain name. Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network.
Page 86 Use printer menus Menu item Description Restricted Server List Options Specify the access option for IP addresses that are not in the list. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 87 Use printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1* Minimum Authentication Level...
Page 88 Use printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 89: Lpd Configuration
Use printer menus Menu item Description 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*) Enable Event Logging (Off*) 802.1x Device Certiﬁcate Allowable Authentication Mechanisms Conﬁgure the allowed authentication mechanisms for the 802.1x EAP ‑...
Page 90 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 91 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 92: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Held Jobs Access Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP)
Page 93: Local Accounts
Use printer menus Local Accounts Menu item Description Manage Groups/Permissions Show a list of all saved groups in the printer. Add User Create local accounts and specify their access to the printer functions, administrative menus, printer management options, and applications. User Name/Password User Name Password...
Page 94 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 95 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 96: Certificate Management
Use printer menus Certiﬁcate Management Menu item Menu item Conﬁgure Certiﬁcate Defaults Set the default values for generated certiﬁcates. Common Name Organization Name Unit Name Country/Region Province Name City Name Subject Alternate Name Device Certiﬁcates Generate, delete, or view device certiﬁcates. Manage CA Certiﬁcates Load, delete, or view Certiﬁcate Authority (CA) certiﬁcates.
Page 97: Disk Encryption
Use printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time for printing a copy of a job for you to check its quality before printing the remaining copies.
Page 98: Solutions Ldap Settings
Use printer menus Menu item Description Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed. 3 Pass Erase 7 Pass Erase Note: An asterisk (*) next to a value indicates the factory default setting.
Page 99: Reports
Use printer menus Menu item Description Enable Password/PIN Reveal Show the password or personal identiﬁcation number. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 100: Troubleshooting
Use printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 101: Printing The Menu Settings Page
Use printer menus Menu item Description Print Port and Filter Settings Enable Forms Merge to process all data that are sent to the USB port. USB Port Print Port and Filter Settings Specify the USB ﬁlter for all data sent to the printer. USB Filter Disabled* NULL...
Page 102: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 103: Viewing Reports
Maintain the printer Viewing reports From the home screen, touch Settings > Reports. Select the report that you want to view. Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 104: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B. Remove the used toner cartridge. Unpack the new toner cartridge.
Page 105: Replacing An Imaging Kit
Maintain the printer Insert the new toner cartridge until it clicks into place. Close the door. Replacing an imaging kit Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 106 Maintain the printer Remove the right cover.
Page 107 Maintain the printer Remove the waste toner bottle. Remove the toner cartridges.
Page 108 Maintain the printer Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit...
Page 109 Maintain the printer Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units. • When replacing the black imaging kit, save the cyan, magenta, and yellow developer units from the used imaging kit.
Page 110 Maintain the printer Insert the new imaging kit until it is fully seated.
Page 111 Maintain the printer Insert the toner cartridges until they click into place.
Page 112 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 113 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 114: Replacing The Waste Toner Bottle
Maintain the printer Replacing the waste toner bottle Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 115 Maintain the printer Remove the right cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 116 Maintain the printer Insert the new waste toner bottle until it clicks into place.
Page 117 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 118: Replacing A Developer Unit
Maintain the printer Replacing a developer unit Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 119 Maintain the printer Remove the right cover. Remove the waste toner bottle.
Page 120 Maintain the printer Remove the toner cartridges.
Page 121 Maintain the printer Remove the imaging kit. Remove the used developer unit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 122 Maintain the printer Remove the packing material. Insert the new developer unit.
Page 123 Maintain the printer Insert the imaging kit until it is fully seated.
Page 124 Maintain the printer Insert the toner cartridges until they click into place.
Page 125 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 126: Replacing The Pick Tires
Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 127 Maintain the printer Remove the tray. Remove the used pick tires. Unpack the new pick tires.
Page 128 Maintain the printer Insert the new pick tires. Note: Make sure that the edges of the pick tire treads are facing downward. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 129 Maintain the printer Replacing the right cover Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 130 Maintain the printer Remove the used right cover. Remove door B from the used right cover. Unpack the new right cover. Attach door B to the new right cover.
Page 131 Maintain the printer Attach the new right cover until it clicks into place. Close door A, and then close door B. Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters.
Page 132: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 133: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 134: Shipping The Printer
Maintain the printer CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage: • Make sure that all doors and trays are closed. • Turn off the printer, and then unplug the power cord from the electrical outlet. •...
Page 135: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 137 “Ghost images”...
Page 136: Printing Problems
Troubleshoot a problem “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 153 page 154 page 156 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting >...
Page 137: Dark Print
Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 138 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 139: Ghost Images
Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 140: Gray Or Colored Background
Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 141: Incorrect Margins
Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 142 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 143: Missing Colors
Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 144: Mottled Print And Dots
Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit. solved. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 145: Paper Curl
Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 146: Print Crooked Or Skewed
Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded.
Page 147: Solid Color Or Black Images
Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package.
Page 148: Text Or Images Cut Off
Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit, and then remove the black solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 149: Toner Easily Rubs Off
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 150: Uneven Print Density
Troubleshoot a problem Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 151: Horizontal Dark Lines
Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 152: Vertical Dark Lines
Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 153: Horizontal White Lines
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact your dealer.
Page 154: Vertical White Lines
Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 155 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 156: Repeating Defects
Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Take note of the The problem is Using the Maintenance Defect Ruler, measure the distance distance, and then...
Page 157: Print Jobs Do Not Print
Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 158: Confidential And Other Held Documents Do Not Print
Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 159: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 160 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 161: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 162: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 163: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 164: Use Recommended Paper
Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 165: Paper Jam In Door A
Troubleshoot a problem Jam locations Door A Trays Multipurpose feeder Manual feeder Paper jam in door A Paper jam below the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 166 Troubleshoot a problem Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A.
Page 167: Paper Jam In The Duplex Unit
Troubleshoot a problem Open the fuser access door, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in the duplex unit Open door A.
Page 168 Troubleshoot a problem CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 169: Paper Jam In Trays
Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 170: Paper Jam In The Multipurpose Feeder
Troubleshoot a problem Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed. Remove paper from the multipurpose feeder, and then close it. Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 171 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Make sure that the printer IP address is correct. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 172 Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 173: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 174: Issues With Supplies
Troubleshoot a problem Not enough free space in ﬂash memory for resources Contact your dealer. Issues with supplies Replace cartridge, printer region mismatch Install the correct toner cartridge. Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer.
Page 175: Collated Printing Does Not Work
Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Make sure that paper type is set to Envelope. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Send the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 176: Paper Frequently Jams
Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 177: Jammed Pages Are Not Reprinted
Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 178: Faq About Color Printing
Troubleshoot a problem Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the Speciﬁcations for Web Offset Publishing (SWOP) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. •...
Page 179: The Print Appears Tinted
Troubleshoot a problem How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates multiple‑page prints consisting of hundreds of colored boxes.
Page 180: Notices
Notices Notices Product information Product name: DIGITAL FULL COLOR PRINTER MX-C428P Machine type: 5031 Model: Edition notice August 2024 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 181: Noise Emission Levels
Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Page 182: Lithium-Ion Rechargeable Battery
Notices Lithium‑ion rechargeable battery This product may contain a coin-cell, lithium-ion rechargeable battery, which should only be removed by a trained technician. Crossed-out wheelie bin means the product should not be discarded as unsorted waste but must be sent to separate collection facilities for recovery and recycling. In the event the battery is removed, do not dispose of the battery in your household waste.
Page 183: Information On Disposal
Notices Information on disposal Information on the disposal of this equipment and its batteries IF YOU WISH TO DISPOSE OF THIS EQUIPMENT, DO NOT USE THE ORDINARY WASTE BIN, AND DO NOT PUT THEM INTO A FIREPLACE! Used electrical and electronic equipment and batteries should always be collected and treated SEPARATELY in accordance with local law.
Page 184: Static Sensitivity Notice
Notices Static sensitivity notice Static sensitivity notice This symbol identiﬁes static-sensitive parts. Do not touch the areas near these symbols without ﬁrst touching a metal surface in an area away from the symbol. To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
Page 185: Laser Notice
Notices Laser notice The printer is certiﬁed in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certiﬁed as a Class 1 consumer laser product conforming to the requirements of IEC 60825-1:2014, EN 60825-1:2014+A11:2021, and EN 50689:2021.
Page 186 Notices Some models support a Deep Sleep Mode, which further reduces power consumption after longer periods of inactivity. Hibernate Mode This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely. The Hibernate mode can be entered in any of the following methods: •...
Page 187: Environmental Information
Notices NAME AND ADDRESS OF MANUFACTURER: SHARP Corporation 1 Takumi-cho, Sakai-ku, Sakai-City, Osaka 590-8522, Japan This declaration of conformity is issued under the sole responsibility of the manufacturer. OBJECT OF THE DECLARATION: See cover page. The object of the declaration described above is in conformity with the relevant statutory requirements. UK Product Security and Telecommunications Infrastructure Act 2022 UK Statutory Instrument 2023 No.
Page 188 Notices Thailand NBTC technical standards conformity statement คํ า ประกาศเรื ่ อ งการเป็ นไปตามมาตรฐานทางเทคนิ ค ของ กสทช. ประเทศไทย This telecommunication equipment conforms to the technical standards or requirements of NBTC. เครื ่ อ งโทรคมนาคมและอุ ป กรณ น ี ้ ม ี ค วามสอดคล อ งตามมาตรฐานหรื อ ข อ กํ า หนดทางเทคนิ ค ของ กสทช. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
Page 189 Notices Compliance is indicated by the CE marking: Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: UK (NI) EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.
Page 190: Federal Communications Commission (Fcc) Compliance Information Statement
Notices UK statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the UK) or 5GHz (5.15–5.35, 5.47–5.725 in the UK) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
Page 191: Japanese Vcci Notice
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 192: European Community (Ec) Directives Conformity
Notices Aviso aos usuários de produtos Classe A no Brasil. Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências. European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within...
Page 193: Index
Index Index collated printing does not replacing 118 work 175 directory list activating Voice Guidance 21 color correction 177 printing 55 adding apps to home screen 18 display brightness color quality, troubleshooting adding contact groups 21 print appears tinted 179 adjusting 133 adding contacts 21 colored background on print 140...
Page 194 Index intelligent storage drive 32, 49 Accessibility 61 erasing 49 AirPrint 82 genuine parts and supplies 103 installing 34 Anonymous Data Collection 61 ghost images on prints 139 internal options 32 Certiﬁcate Management 96 gray background on print 140 internal options, adding Conﬁdential Print Setup 96 print driver 32 Conﬁguration Menu 62...
Page 195 Index Troubleshooting 100 paper guidelines 9 solid color or black images 147 Universal Setup 76 paper jam text or images cut off 148 Update Firmware 66 in the manual feeder 169 toner easily rubs off 149 USB 91 in the multipurpose feeder 170 uneven print density 150 Wireless 80 in trays 169...
Page 196 Index printing selecting location cannot open Embedded Web conﬁdential print jobs 54 for the printer 16 Server 170 directory list 55 separator sheets FAQ about color printing 178 font sample list 55 placing 55 printer is not responding 161 from a computer 51 setting the paper size 23 troubleshooting, color quality from a ﬂash drive 52...
Page 197 Index unable to read ﬂash drive troubleshooting, print 162 uneven print density 150 Universal paper size setting 23 unlinking trays 29 updating ﬁrmware 31 USB port 17 enabling 163 using Customer Support 19 using Display Customization 19 using the control panel 9 using the home screen 17 verify print jobs 53 vertical dark lines on prints 152...

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