Additional Information; Troubleshooting - Sony RHT-G800 Operating Instructions Manual

Additional Information

Troubleshooting

If you experience any of the following
difficulties while using the stand, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should any
problem persist, consult your nearest Sony
dealer.
General
The power is not turned on.
• Check that the AC power cord (mains lead)
is connected securely.
If "PROTECTOR" and "PUSH POWER"
appears alternately in the front panel display.
Press ?/1 to turn off the system, and check
the following item after "STANDBY"
disappears.
• Is anything blocking the ventilation holes of
the stand?
After checking the above item and fixing
any problems, turn on the stand. If the cause
of the problem cannot be found even after
checking the above item, consult your
nearest Sony dealer.
Dolby Digital or DTS multi-channel sound is
not reproduced.
• Check that the playing DVD, etc., is
recorded in Dolby Digital or DTS format.
• When connecting the DVD player, etc., to
the digital input jacks of this stand, check
that audio setting (settings for the audio
output) of the connected component.
• Check that the DVD player selects the
correct settings. (Check the sound from
DVD menu.)
The surround effect cannot be obtained.
• Install the stand allowing for a space of at
least 30 cm or more on the right and left
(page 10).
• Depending on the digital signal, the
surround processing may not work
(page 24).
42
GB
No sound or only a very low-level sound is
heard from the speakers.
• Press SOUND FIELD and check the
selected sound field.
• Depending on the source, the sound effect of
the speakers may be less noticeable.
The image is delayed compared to the sound
of the TV.
• Set "A/V SYNC" to "OFF" when "A/V
SYNC" is set to "ON."
Connected components
There is no sound or only a very low-level
sound no matter which component is selected.
• Check that this stand and components are
connected correctly and securely.
• Check that both this stand and the selected
component are turned on.
• Check that the volume is not set to the
minimum level.
• Press MUTING to cancel the muting
function.
There is no sound from the selected
component.
• Check that the component is connected
correctly to the audio input jacks for that
component.
• Check that the cords are fully inserted into
the jacks on both the component and this
stand.
• Check that the component is selected
correctly.
• If you resume play a disc when volume is
maximum, there may be no sound. In this
case, turn down the volume, turn off the
stand and turn on again.
Sound is interrupted or there is noise.
• Check the output audio formats supported
by this stand on page 44.
There is no picture or an unclear picture
appears on the TV screen.
• Check that the TV is selected correctly.
• Set the TV to the appropriate input mode.