Roku; Network - Insignia Roku TV NS-48DR420NA16 User Manual

Symptom Possible cause
Some features The wrong TV mode may
are not be selected
available

Roku

Symptom Possible cause
I can't turn my Your TV is "asleep"
TV on with the
Roku mobile
app
TV and mobile app not
on same wireless
I can't find my

network

TV with the
TV not powered or
Roku mobile
working normally
app
Network
Symptom Possible cause
Network connection
may not be set up
I cannot
connect to the
Network name or
Internet
password may have
changed
Wireless LAN not
Streaming
optimized
keeps pausing
to load more
data
Insufficient broadband
speed
78
Try this...
• You may have Set up for store mode when you set up your
TV. Store use mode is for retail environments only. In Store use
mode, some of your TV's features are missing or limited. If you
selected Set up for store use and you want to change to Set
up for home use, you have to reset your TV to the factory
defaults. See Factory reset everything
Go to Settings>System>Factory reset.
Try this...
• You will need to use the physical remote button to "wake up"
or turn on your TV.
• Make sure that your TV and the mobile app are on the same
network.
• Make sure that your TV is connected to a working power outlet
and that your TV is turned on. See
page 31.
Try this...
• If you did not connect to the Internet when you first set up
your TV, see But what if I didn't connect my TV?
• If your network name or password had changed, you need to
update your network connection. See
settings on page 66.
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Roku TVs supports dual band.
• Turn off other wireless connections that may also be using
bandwidth.
www.insigniaproducts.com
40"/48" 1080p, 60Hz, LED Insignia Roku TV
on page 70.
Connecting power
on page 42.
Changing network
on