Troubleshooting - Sony XEL-1 Operating Instructions Manual

Troubleshooting

Check whether the standby indicator (to the right of "/1) is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1
Count how many standby indicator flashes between each two second break.
For example, the indicator flashes three times, then there is a two second break, followed by
another three flashes, etc.
2
Press "/1 on the TV to turn it off, disconnect the mains lead, and inform your dealer or Sony
service centre of how the indicator flashes (number of flashes).
When it is not flashing
1
Check the items in the tables below.
2
If the problem still persists, have your TV serviced by qualified service personnel.
Condition
Picture
No picture (screen is dark) and
no sound
Double images or ghosting
(only in analogue mode)
Only snow and noise appear
on the screen (only in
analogue mode)
Picture or sound noise when
viewing a TV channel (only in
analogue mode)
Some tiny black points appear
on the screen
No colour on programmes
Picture freezes or contains
blocks on the screen
Sound
No sound, but good picture
Explanation/Solution
• Check the aerial/cable connection.
• Connect the TV to the mains, and press "/1 on the TV.
• If the standby indicator (to the right of "/1) lights up in red, press "/1.
• Check the aerial/cable connection.
• Check the aerial location and direction.
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life (three to
five years in normal use, one to two years at the seaside).
• Adjust "AFT" (Automatic Fine Tuning) to obtain better picture
reception (page 37).
• The picture of a display unit is composed of pixels. Tiny black points
(pixels) on the screen do not indicate a malfunction.
• Select "Reset" (page 31).
• Check signal level (page 39). If signal bar is red (no signal) or amber
(low signal), check the aerial/cable connection.
• Remove the connected USB device. It can be damaged or not supported
by the TV.
Check the website below for updated information about compatible USB
devices:
http://support.sony-europe.com/TV/compatibility/
• Press 2 +/– or % (Mute).
• Check if the "Speaker" is set to "TV Speaker" (page 35).
• When using HDMI input with Super Audio CD or DVD-Audio,
HEADPHONE OUT/DIGITAL AUDIO OUT (OPTICAL) may not
output audio signals.
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