Sony KD-55A9F Service Manual
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Sony KD-55A9F Service Manual

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2018/09/19 04:47:37 (GMT+09:00)
HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE MANUAL (COMMON)
GN4UR CHASSIS
ORIGINAL MANUAL ISSUE DATE: 8/2018
Segment : CS
Version
Date
Subject
st
1
8/2018
1
Issue
OLED TV
9-888-755-01
For SM - Unique , please refer :
9-888-755--Ax ( America )
9-888-755-Cx ( China)
9-888-755-Ex ( Europe )
9-888-755-Px (Asia)
SYS SET

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  • Page 1 2018/09/19 04:47:37 (GMT+09:00) HISTORY INFORMATION FOR THE FOLLOWING MANUAL: SERVICE MANUAL (COMMON) GN4UR CHASSIS ORIGINAL MANUAL ISSUE DATE: 8/2018 Segment : CS Version Date Subject 8/2018 Issue OLED TV 9-888-755-01 For SM - Unique , please refer : 9-888-755--Ax ( America ) 9-888-755-Cx ( China) 9-888-755-Ex ( Europe ) 9-888-755-Px (Asia)
  • Page 2 2018/09/19 04:47:37 (GMT+09:00) SERVICE MANUAL (COMMON) GN4UR CHASSIS Segment : CS OLED TV SYS SET...
  • Page 3 2018/09/19 04:47:37 (GMT+09:00) MODEL LIST THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS: REGION ASIA AMERICA EUROPE CHINA JAPAN MODEL KD-55A9F KD-65A9F KD-55AF9 KD-65AF9 KJ-55A9F KJ-65A9F XBR-55A9F XBR-65A9F SYS SET...
  • Page 4 2018/09/19 04:47:37 (GMT+09:00) TABLE OF CONTENTS Section Title Page 1. SAFETY NOTES 2. SELF DIAGNOSTIC FUNCTION 3. TROUBLE SHOOTING 4. SERVICE ADJUSTMENTS 5. DIAGRAMS 6. PANEL and TV SET HANDLING 7. PANEL REPLACEMENT METHOD 8. PANEL PEELING OFF METHOD OF FILM 9.MIC FPC ASSEMBLY CAUTION Please refer Service Manual –...
  • Page 5 7) Always clean the LCD panel with a soft cloth material. Sony. Circuit adjustments that are critical for safe operation are identified in this manual. Follow these procedures whenever critical components are 8) Use care when handling the wires or connectors of the inverter circuit.
  • Page 6 2018/09/19 04:47:37 (GMT+09:00) 10) During the repair, DO NOT leave the Power On or Burn-in period for *Do not recommend power-on in the conditions which laid face down the more than 1 hour while the TV is face down on a cloth. Refer Figure 1 . panel, in repair activity.
  • Page 7 2018/09/19 04:47:37 (GMT+09:00) To reduce the risk of image retention: Other feature •Fill the screen by changing [Wide mode] to eliminate the black bars. The screen brightness is automatically reduced when displaying still Select [Wide mode] other than [Normal]. images, clocks, bright colors or logos etc. •Turn off the OSD (On Screen Display) by pressing the DISPLAY button, and turn off the menus from connected equipment.
  • Page 8 2018/09/19 04:47:37 (GMT+09:00) Comply with the following requirement 4) Look for unauthorized replacement parts, particularly transistors that Class II equipment (2-pin plug): for each terminal, the worst value of were installed during a previous repair. Point them out to the customer and measurement must not exceed AC 350uA peak).
  • Page 9 2018/09/19 04:47:37 (GMT+09:00) 1-7. Lead Free Information The circuit boards used in these models have been processed using Lead Free Solder. The boards are identified by the LF logo located close to the board designation. Figure 5: LF logo on circuit board Figure 4: LF Logo The servicing of these boards requires special precautions.
  • Page 10 2018/09/19 04:47:37 (GMT+09:00) 1-8. FFC connector pull-out caution When operator pull out FFC connector with plug, allow following sequence. Peel off fixing tape near connector. (Recommendation to following 3 tapes) Push connector to board in order to insert completely. Pull out connector in unlock condition. SYS SET...
  • Page 11 2018/09/19 04:47:37 (GMT+09:00) SECTION 2 SELF DIAGNOSTIC FUNCTION The units in this manual contain a self-diagnostic function. If an error occurs, the Smart Core Red LED will automatically begin to flash. The number of times the LED flashes translates to a probable source of the problem. A definition of the Smart Core Red LED flash indicators is listed in the instruction manual for the user’s knowledge and reference.
  • Page 12 2018/09/19 04:47:37 (GMT+09:00) Self Diag. Quick Reference (Not LED blinking [Record Only]) Error Item TU_DEMOD <B/Tu> Tuner board set detect signal monitoring None TCON ERR *CS model is shutdown by I2c communication failure[LD_ERR] AUD_ERR_I2C <B/D/K> Audio amp I2C communication failure TEMP_ERR_I2C <B/H> Temp sensor I2C communication failure TU_DEMOD_I2C <B/Tu>...
  • Page 13 2018/09/19 04:47:37 (GMT+09:00) Self Diagnosis Exit Entry (Self Diagnosis Display) -If you want to finish service mode app, do AC OFF/ON - Go to the standby by a remote. →*Service mode app is disable perfectly - Push the buttons sequentially: -if you want to move home menu, push <HOME>button <Display><5><Vol-><Power>...
  • Page 14 2018/09/19 04:47:37 (GMT+09:00) Self Diagnosis Display Error Item Format of error timestamps Error count FY18 model (CS) YYMMDDhhmmss (in UTC) Example: SELF CHECK 120823132523 -> Aug 23 2012 13:25:23 UTC * Only when time is set, an error timestamp Back << is saved. 002 MAIN POWER 000000000000 000000000000...
  • Page 15 2018/09/19 04:47:37 (GMT+09:00) Self Diagnosis Display How to confirm Panel ON time[hour] /Panel Refresh times[times] - Panel ON time Ex) 100 / 20 - Panel Refresh times Enter Self Diagnosis Display. ‘Green button’ Then Push on remote controller. Then display upper right corner. SELF CHECK Back <<...
  • Page 16 2018/09/19 04:47:37 (GMT+09:00) Retry Limitation by Remote/Power Key Smart Core Red LED Number of off/on action for MAIN_POWER Error Name Retry Permission Times Note blinking shutdown is recorded to count STDWN_OFFON_CNT_MAIN_POWER. STDWN_RTRY_LIMIT_MAINP MAIN_POWER OWR = 1 DC_ALERT (5V) STDWN_RTRY_LIMIT = 2 AUD_ERR STDWN_RTRY_LIMIT = 2 LD_ERR STDWN_RTRY_LIMIT = 2...
  • Page 17 2018/09/19 04:47:37 (GMT+09:00) SECTION 3 TROUBLESHOOTING Triage Chart CHASSIS: CS 55/65 Before you make the service call… 1. Confirm the symptom from the customer. 2. Select that symptom from the chart. 3. Bring all the boards and cables listed for that symptom. 4.
  • Page 18 2018/09/19 04:47:37 (GMT+09:00) 1.0 No Power TROUBLESHOOTING FLOW BM3/DPJ Board Model No Power Check STBY 3.3V Replace C805 Between G* Board to G* Board near CN800 BM3 Board Harness on BM3 board Harness BM3/DPJ Board u-Com Failure DDCON/LDO Main Device Failure SYS SET...
  • Page 19 2018/09/19 04:47:37 (GMT+09:00) 1.2 No Power u-com Failure BM3 Board OLED Model +3.3V_STBY #pin6 BM3 or DPJ Vdd u-com supply DDC : 1.0V_M3_CORE (IC608), 1.0V_M3_CPU (IC609), voltage PGOOD_1 #pin9 1.0V_M_GPU (IC610) P_ON_#1 DDCs : 0.9V_BE (IC6602 on DPJ), 0.8V_BE (IC6604 on DPJ) #pin1 BL_ON DPJ-Board (IC802)
  • Page 20 2018/09/19 04:47:37 (GMT+09:00) 1.2 No Power u-com Failure BM3 Board OLED Model START Check 12.7V_MAIN Line (from G board). Check “AC_OFF_DET_OUT” (from DPJ CN5602 #25pin ) Check “AC_DET_IN” (C801, CN800 #3pin on DPJ Check 12V_MON Check VDD from G board) R818 Voltage. C815 Voltage.
  • Page 21 2018/09/19 04:47:37 (GMT+09:00) 1.2 No Power u-com Failure BM3 Board OLED Model Previous page Check P_ON_#2 Check BL_ON CL813 R828 Change IC800 Change IC800 P-on u-com #pin13 (IC800) P-on u-com #pin7 (IC800) is >3.0V? Is the voltage >3.0V? Check P_ON_HL CL811 u-com IC800 is working OK Change IC800 P-on u-com #pin18 (IC800) is >3.0V?
  • Page 22 2018/09/19 04:47:37 (GMT+09:00) 1.3 No Power DDCON/LDO Check item summary BM3/ DPJ Board OLED Model Board IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. IC400 1.2V_HDMI C434 R417 P-on u-com IC800 #pin13 C433 IC402 5V_MAIN/5V_AUDIO C430 R455 P-on u-com IC800 #pin13 F400 C423...
  • Page 23 2018/09/19 04:47:37 (GMT+09:00) 1.3 No Power DDCON/LDO Check item summary BM3/ DPJ Board OLED Model Board IC Ref Voltage supply Output ref. Enable pin Enable source Fuse Vcc ref. P-on u-com IC800 #pin13 IC804 3.3V_MAIN C817 R810 F800 C816 CN5601 #pin 17 R6601 P-on u-com IC800 #pin13 IC6600...
  • Page 24 2018/09/19 04:47:37 (GMT+09:00) 1.3 No Power DDCON/LDO DDCON check BM3/ DPJ Board OLED Model IC Ref Voltage supply IC601 on BM3 1.2V_M3_DDR START Check IC403 Vcc Check Vcc voltage Check Voltage C418 Change D600 C603 D600 Is voltage >12V? Is voltage >3V? Is diode alive? Check 3.3V_STBY.
  • Page 25 2018/09/19 04:47:37 (GMT+09:00) 1.3 No Power DDCON/LDO DDCONs check BM3/ DPJ Board OLED Model Please refer page-22,23 for Ref number. START Board IC Ref Voltage supply IC402 5V_MAIN/5V_AUDIO IC403 3.3V_MAIN/3.3V_AUDIO Check fuse F4xx / F6xx/F8xx/F66xx Change Fuse IC405 1.8V_TU Is fuse OK? IC604 1.05V_M3_A IC608...
  • Page 26 2018/09/19 04:47:37 (GMT+09:00) 1.3 No Power DDCON/LDO LDOs check BM3/ DPJ Board OLED Model Please refer page-22,23 for Ref number. Board IC Ref Voltage supply START IC400 1.2V_HDMI IC602 1.05V_M3_STBY Check 3.3V_DDC_OUT IC603 1.05V_M3_ST_ET DDCON Check Vcc voltage (IC403 on BM3J/BM3, IC804 on DPJ) IC606 2.5V_M3_DDR C4xx/C6xx/C66xx...
  • Page 27 2018/09/19 04:47:37 (GMT+09:00) 1.4 NO POWER-Muffin2 Failure Muffin Fail Suspected Muffin LOG is Write DDR check Replace DDR Is there DDR error? displayed boot loader Power uCom and Check Muffin Log Follow 1.2&1.3 related to eMMC Replace eMMC DDCON/LDO OK? Is there “CRC error” Crystal X1200 Replace crystal Is there 24MHz?
  • Page 28 2018/09/19 04:47:37 (GMT+09:00) 1.5 NO POWER-Muffin2 Replacement Muffin3 replacement flow eMMC need to be replaced when eMMC replacement changing Muffin3. Muffin3 replacement SW write (Supplementary information) SYS SET...
  • Page 29 2018/09/19 04:47:37 (GMT+09:00) 2.0 LED Blinking: 2x (Main power Error) 2-time blinking Check “12.7V_MAIN” at pin 6~8 of CN800 G Board on BM3 Board, Voltage > 13.2V ? BM3 Board SYS SET...
  • Page 30 2018/09/19 04:47:37 (GMT+09:00) Check point for BM3 Name Board PWB (A side) Detail CN800 CN800 6~8pin 12.7V_MAIN SYS SET...
  • Page 31 2018/09/19 04:47:37 (GMT+09:00) 2.1 LED Blinking: 3x (DC Alert Error) 3-time blinking (DC Alert) Check “12.7V_MAIN” Check “5.0V_VBUS” at pin 6~8 of CN800 at C431 on BM3 board Retry on BM3 board, 4.959V<Voltage<5.285V? Voltage = 12.2~13.2V? BM3 Board G Board Detail of 3x LED Blinking Error Item Number of STBY LED flashing Description...
  • Page 32 2018/09/19 04:47:37 (GMT+09:00) Check point for BM3 Name Board PWB (A side) Detail CN800 CN800 6~8pin 12.7V_MAIN B side 5.0V_VBUS at C431 SYS SET...
  • Page 33 2018/09/19 04:47:37 (GMT+09:00) 2.2 LED Blinking: 3x (Audio Error) LED 3x blinking (Audio Error) Replace G Board G Board Power Off Check Go to 3.3 Measure the Speaker Replace impedance by multi-meter Speaker Less than 3Ω ? Power On Check Go to 3.4 Speaker Harness Detail of 3x LED Blinking Error Item...
  • Page 34 2018/09/19 04:47:37 (GMT+09:00) 2.3 LED BLINKING 4x (TCON Internal Error/TCON I2C Communication Error) 4-time blinking (TCON Internal/ TCON I2C Communication) High Check “TCON_INT_ERR” Voltage Replace FFC Cable FFC Cable Panel Replace TCON board (DPJ<->TCON) at CL7224 on DPJ Board (TCON Internal) (TCON I2C Communication) TCON Board DPJ Board Detail of 4x LED Blinking...
  • Page 35 2018/09/19 04:47:37 (GMT+09:00) Check point for DPJ Name Board PWB (A side) Detail CL7226 TCON_INT_ERR (Supplementary information) SYS SET...
  • Page 36 2018/09/19 04:47:37 (GMT+09:00) 2.4 LED BLINKING 4x (BCM Error) 4-time blinking (BCM Error) Check “EVDD_DET” High Replace Replace Panel At CL9253 TCON board G Board on DPJ Board G Board DPJ Board TCON Board SYS SET...
  • Page 37 2018/09/19 04:47:37 (GMT+09:00) Check point for DPJ Name Board PWB (A side) Detail CL9253 EVDD_DET (Supplementary information) SYS SET...
  • Page 38 2018/09/19 04:47:37 (GMT+09:00) 2.5 LED BLINKING: 5x (Panel ID Read Error) CS:DPJ 5-times blinking Replace Replace BM3J/DPJ Board Panel (T-con) Check Replace “+12.5V_TCON” G Board Symptom Symptom G Board on T-CON Board improvement improvement BM3J/DPJ Board Panel (T-con) Symptom improve Replace the Harness Between G Board Harness and BM3J/DPJ...
  • Page 39 2018/09/19 04:47:37 (GMT+09:00) 2.6 LED BLINKING: 6x 6-times blinking Harness / Connection Symptom Check Voltage of Check High broken Improvement Replace “G_ERR” harness/connection Harness harness at CL7225 on DPJ G board to DPJ improvement Symptom Harness / G board Improvement Connection OK G board Replace G board.
  • Page 40 2018/09/19 04:47:37 (GMT+09:00) Check point for DPJ Name Board PWB (A side) Detail CL7225 G_ERR SYS SET...
  • Page 41 2018/09/19 04:47:37 (GMT+09:00) 2.7 LED BLINKING: 7x (Temperature Error) BM3/HUS 7-time blinking Symptom Replace BM3 Setting improvement Board, and Aging a few BM3 Board circumstance is OK? Set to another hours Temperature, location, etc. Ventilation, etc. Symptom Panel Replace Harness improvement from BM3 to HUS Harness board Symptom...
  • Page 42 2018/09/19 04:47:37 (GMT+09:00) 2.8 LED BLINKING: 8x (4KBE Error) BM3/DPJ 8-time blinking Symptom improvement Replace Harness Harness from BM3 to DPJ board Symptom improvement Replace DPJ Board DPJ board BM3 board SYS SET...
  • Page 43 2018/09/19 04:47:37 (GMT+09:00) 3.0 No Sound No Sound Without LED 3x No sound only Go to Analog RF and Digital RF ? 3.7 No Sound Tuner Select [External Inputs]→ AV receiver is connected [BRAVIA Sync Settings]→ to HDMI in ? [BRAVIA Sync Control]→[off] Go to No sound only HDMI ? 3.8 No Sound HDMI...
  • Page 44 2018/09/19 04:47:37 (GMT+09:00) 3.1 No Sound Audio No Sound Audio Go to Replace BM3 Replace DPJ Replace KJ2 3.4 No Sound Power On Check Finish SYS SET...
  • Page 45 2018/09/19 04:47:37 (GMT+09:00) 3.3 No Sound Power Off Check Power Off Check From 2.2 Power Off Check From 3.0 (1) KJ2-PWB Fuse (F9000, F9001, F9002, F9003) broken? Confirm the speaker harness Replace Speaker Harness Cut or shorted to the chassis ? (2) KJ2-PWB PVDD-GND (C9025, C9046, C9067, C9088) short ?
  • Page 46 2018/09/19 04:47:37 (GMT+09:00) 3.4 No Sound Power On Check Power On Check From 2.2/3.1 *Power_AU is same as PVDD (4) POWER_AU* check POWER_AU is supplied to KJ2 for a moment before LED 3x brinking? Replace G-PWB Finish OK ? Return to 2.2 SYS SET...
  • Page 47 2018/09/19 04:47:37 (GMT+09:00) 3.5 No Sound Audio HP/Audio out No Sound Audio HP out Replace BM3-PWB SYS SET...
  • Page 48 2018/09/19 04:47:37 (GMT+09:00) 3.7 NO SOUND: @ TUNER No Sound with normal picture Only RF tuner input? Please refer Audio Check IC1000 (SOC) troubleshooting SYS SET...
  • Page 49 2018/09/19 04:47:37 (GMT+09:00) 3.8 NO SOUND: HDMI 1/2/3/4 No Sound Check the picture Refer to 4.5 HDMI NO PICTURE Check sound by other TV set Refer to 3.0 No Sound which is same model Check Source equipment Change B-Board. by Reference TV set Is Distributor used ? And inform the designer of it (For example, RB2, RB1)
  • Page 50 2018/09/19 04:47:37 (GMT+09:00) 4.0 No Picture No Picture Check Smart Core Replace Got Any Normal Replace Panel Behavior the V by One FFC Display? the main Board (T-CON) (Blinking) Harness Symptom Symptom improvement improvement Refer to self diagnosis Refer to other part: V by One FFC Main board NG Video, Tuner, HDMI...
  • Page 51 2018/09/19 04:47:37 (GMT+09:00) 4.1: Video Analog Signal Path Video (Side Mini Jack) AL27:CVBS0P CVBS0P AP3:GPIO56 VIDEO_DET IC1000 SYS SET...
  • Page 52 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER RF input no picture / noisy picture Check RF source cable Change RF cable and antenna and antenna, OK? Check Tuner power line: Please refer DDCON 3.3V at JL2800 = 3.3V? troubleshooting 1.8V at JL2801 = 1.8V? RESET value at JL2807 = 3.3V? Change NG parts All broadcasting channel...
  • Page 53 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER From Previous page Digital Satellite Terrestrial/Cable Analog Check Tuner power line 12V at JL2822 = 12V? For TW, NA-ATSC(MX/UC), For AEP, JP, PA_T2, and LA-ISDB-T CH/HK, and LA-T2(COL) Refer Analog Tuning Refer Digital Tuning 1 Refer Digital Tuning 2 12V LNB Voltage Checking SYS SET...
  • Page 54 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM3) BM3 (Top View) For Tuner Power Lines 1.8V JL2800 = 3.3V JL2822 = 12V JL2801 = 1.8V 3.3V JL2807 = RESET:3.3V BM3 Tuner potion(Bottom View) For Tuner Power Lines BM3 Tuner potion(Top View) For Tuner Power Lines SYS SET...
  • Page 55 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM3) BM3 (Top View) For Tuner I2C line C2804 R2801 R2805 R2800 R2804 C2803 BM3 Tuner potion(Top View) SYS SET...
  • Page 56 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER FOR 12V LNB Voltage Checking: @ AEP and JP +12V_LNB Voltage Checking Check LNB power line Check P_ON_HL signal line MOSFET Check fuse F2801 +12V_MAIN at R495 = 12V? at CL811(R823) = 3.3V? Q408/Q409 broken Change the fuse Check +12V_Main at CN400 Please confirm Power...
  • Page 57 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM3) BM3 (Top View) 12V LNB Voltage line CL811 R823 BM3 Power u-com(Bottom View) +12V_MAIN F2801 Q408 +12V_LNB Q409 R495 BM3 Tuner potion(Top View) SYS SET...
  • Page 58 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER Notes: FOR ANALOG TUNING: @ All destination except JP - Parts for IFOUT_N line : FB2801, C2807, C2826 - Parts for IFOUT_P line : FB2802, C2808, C2825 - Parts for IFAGC line : R2809,R2838, C2827 : Insert correct signal in correct terminal.
  • Page 59 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER FOR DIGITAL TUNING 1: @ TW, NA-ATSC(MX/UC), and LA-ISDB-T Notes: - Parts for IFOUT_N line : FB2801, C2807, C2826 - Parts for IFOUT_P line : FB2802, C2808, C2825 - Parts for IFAGC line : R2809,R2838, C2827 Digital Tuning 1 : Insert correct signal in correct terminal.
  • Page 60 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM3) BM3 (Top View) IF & IFAGC line C2825 C2826 (Under the heatsink) R2838 C2807 C2808 FB2802 FB2801 C2827 R2809 BM3 Bottom View BM3 Tuner potion(Top View) (Supplementary information) SYS SET...
  • Page 61 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER Notes: TS line FOR DIGITAL TUNING 2: @ AEP, JP, PA_T2, CH/HK, and LA-T2(COL) -TS line parts for LA-T2/PA-T2/CH/HK RB2802 Digital Tuning 2 - TS line parts for AEP/JP : RB2802/RB2803 LA-T2(COL) For PA_T2 and For AEP/JP : Insert correct signal in correct terminal.
  • Page 62 2018/09/19 04:47:37 (GMT+09:00) 4.4 NO PICTURE: @ TUNER (BM3) BM3 (Top View) TS line RB2802 RB2803 BM3 Bottom View (Supplementary information) SYS SET...
  • Page 63 2018/09/19 04:47:37 (GMT+09:00) 4.5 NO PICTURE: HDMI 1 No Picture ① Check HDMIcable Change HDMIcable Check the below point at Connector side All lines NG Other Input is OK ・Check +5V line CL4060 Check other Check ・Check HPD line CL3803 HDMI input CN3800 ・Check DDC lines CL4034/CL4035 ・Check TMDS lines...
  • Page 64 2018/09/19 04:47:37 (GMT+09:00) 4.5 NO PICTURE: HDMI 2 No Picture ① Check HDMIcable Change HDMIcable Check the below point at Connector side All lines NG Other Input is OK ・Check +5V line CL4061 Check other Check ・Check HPD line CL3805 HDMI input CN3801 ・Check DDC lines CL4036/CL4037 ・Check TMDS lines...
  • Page 65 2018/09/19 04:47:37 (GMT+09:00) 4.5 NO PICTURE: HDMI 3 No Picture ① Check HDMIcable Change HDMIcable Check the below point at Connector side All lines NG Other Input is OK ・Check +5V line CL4062 Check other Check ・Check HPD line CL3808 HDMI input CN3602 ・Check DDC lines CL4038/CL4039 ・Check TMDS lines...
  • Page 66 2018/09/19 04:47:37 (GMT+09:00) 4.5 NO PICTURE: HDMI 4 No Picture ① Check HDMIcable Change HDMIcable Check the below point at Connector side All lines NG Other Input is OK ・Check +5V line CL4063 Check other Check ・Check HPD line CL3810 HDMI input CN3603 ・Check DDC lines CL4064/CL4065 ・Check TMDS lines...
  • Page 67 2018/09/19 04:47:37 (GMT+09:00) 5.0 Key Switch Buttons Error Check harness connection Side key buttons error between B-board and switch Harness connection issue module Change harness between B- B-board to switch module harness board to switch module issue harness Change switch module Switch module issue Main device issue Change B-board SYS SET...
  • Page 68 2018/09/19 04:47:37 (GMT+09:00) 5.1 IR Remote Commander Error Check harness connection IR remote commander does not Harness connection between B-board and respond issue SmartCore Change harness between B- B-board to SmartCore harness board to SmartCore harness issue Change SmartCore SmartCore issue Change B-board Main device issue SYS SET...
  • Page 69 2018/09/19 04:47:37 (GMT+09:00) 5.2 Light Sensor Error Setting is “ON” Backlight level does not Check UI setting and Check harness Harness connection change when ambient light make sure light sensor connection between B- issue setting is “ON” changed board and SmartCore Setting is “OFF” Change harness B-board to SmartCore harness between B-board to...
  • Page 70 2018/09/19 04:47:37 (GMT+09:00) 6.0 Network Malfunction: Ethernet (Wired) [Network Set-up] >[Wired Set-up] on the TV Connection Results Connection Results Connection Results B board Local Access Internet Access Cable Connection Failed Failed Failed Auto Check Proxy setting Wired Set-up Check cable B board Local router IP address setting DHCP server...
  • Page 71 2018/09/19 04:47:37 (GMT+09:00) 6.2 Wireless Network malfunction (1/2) 1) Internal Wireless Network malfunction Wireless Network on the TV Is the Wi-Fi radio Error message or no scan strength too weak Bxx Board result appear in the network setting? or even No signal? Hardware defect suspected.
  • Page 72 2018/09/19 04:47:37 (GMT+09:00) Wireless Network malfunction (2/2) From previous page Check harness Connect properly connection is OK between Loose harness Wi-Fi/BT module and Bxx Change harness Check with another between Bxx board Change Bxx board Wi-Fi/BT module and Wi-Fi/BT module If Wi-Fi malfunction happens, •...
  • Page 73 2018/09/19 04:47:37 (GMT+09:00) 6.3 Bluetooth malfunction Voice Remote doesn’t work Bluetooth Mouse/Keyboard/Controller doesn’t work Bluetooth Speaker/Headphone/ doesn’t work Please refer Voice Remote manual Home > Settings > Bluetooth Settings Bluetooth Mouse/Keyboard/Controller Can turn On BT and Can find the BT Bluetooth Speaker/Headphoneoperation manual devices else Check harness...
  • Page 74 2018/09/19 04:47:37 (GMT+09:00) 6.4 Built in Mic Malfunction * China Model does not have this function Built in mic doesn’t work [“Ok Google” detection] ⇒ On [Setup]>[Google] >[“Ok Google” detection] Please refer manual of on the TV how to use the built in Mic Check harness connection Connect properly Change Main harness...
  • Page 75 2018/09/19 04:47:37 (GMT+09:00) SECTION 4 SERVICE ADJUSTMENT When finished the operation of service mode , please AC Plug OFF/ON the TV set *If you don’t do AC plug OFF/ON, remain the Service Mode App and user can see the Service Mode after RC ON. 4.1 How to Enter Service Mode From Standby Mode 1.
  • Page 76 2018/09/19 04:47:37 (GMT+09:00) 4.2 Software Version In Service Mode, select “Model Information”, press “Enter” or → button to enter Status Information Main Micro Service Mode SW Version: PKG1.1.0.03.26.1.00.0 Model NVM Version: 0043 CEI Boot Version: Model Information >> V1.00000000 PQ Version: 02000001 Self diagnosis History >>...
  • Page 77 2018/09/19 04:47:37 (GMT+09:00) 4.3 Serial Number Edit (1) Service Mode In “Service Mode”, select “Model Information” by Model Information >> pressing “↑” or “↓” then pressing “Enter” or “→” Self diagnosis History >> Video / Audio >> button to enter inside. Panel / PQ >>...
  • Page 78 2018/09/19 04:47:37 (GMT+09:00) 4.3 Serial Number Edit (2) Model YES is selected, the input data is saved into EEPROM. SERIAL NUMBER EDIT is grayed out and the serial Status Information >> number that has been input is displayed. Operator will Model Information >>...
  • Page 79 2018/09/19 04:47:37 (GMT+09:00) 4.4 Model Number Setting 1) In “Service Mode”, select “Model Information” by pressing “↑” or “↓” then pressing “Enter” or “→” Service Mode Model button to enter inside. Model Information >> Status Information >> Self diagnosis History >> Model Information Video / Audio >>...
  • Page 80 2018/09/19 04:47:37 (GMT+09:00) 4.5 WB Adjustment (If necessary) In “Panel/PQ” service mode “WB Adjustment” category by “↑” or “↓”. Go to “WB Adjustment”, press → button. To select To change data , press “←” or “→” on remote commander. Panel / PQ Back <<...
  • Page 81 2018/09/19 04:47:37 (GMT+09:00) 4.6 WB data transfer Please apply BM3 board or panel is replaced. In “Panel/PQ” service mode “WB/Mura/CUC data transfer” category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer”, press → button. To select To change data , press “←” or “→” on remote commander. 2.
  • Page 82 2018/09/19 04:47:37 (GMT+09:00) 4.7 CUC data transfer Please apply BM3 board or panel is replaced. In “Panel/PQ” service mode “WB/Mura/CUC data transfer” category by “↑” or “↓”. Go to “WB/Mura/CUC data transfer”, press → button. To select To change data , press “←” or “→” on remote commander. 2.
  • Page 83 2018/09/19 04:47:37 (GMT+09:00) 4.8 HDD Performance Check (EU only) In “Service Mode”, select “General Setting” by pressing Service Mode General Setting “↑” or “↓” then pressing “Enter” Model Information >> Back << or “→” button to enter inside. Self diagnosis History >> Aging mode <[ ]>...
  • Page 84 2018/09/19 04:47:37 (GMT+09:00) 4.9 HDD Re-Register (EU only) In “Service Mode”, select “General Service Mode General Setting Setting” by pressing “↑” or “↓” then pressing “Enter” or “→” button to enter Model Information >> Back << Self diagnosis History >> Aging mode <[ ]>...
  • Page 85 2018/09/19 04:47:37 (GMT+09:00) USB Update 1:Download USB image and unzip file. 2: copy unzip file to USB memory root folder. 3: USB memory insert TV. 4-a:USB image is newer soft version. 4-b:USB image is not newer soft version. Automatically show message and start update. Automatically show message.
  • Page 86 2018/09/19 04:47:37 (GMT+09:00) SECTION 5 DIAGRAMS Some control lines are left out. Block Diagram CS 55”/65” * depend on destinations. Video signal RGBW LEDs Center Key Audio signal Light Sens. L/R Keys Control Bus IR Rx * IR In DPJ board BM3 board Panel * BCAS/CI Flash...
  • Page 87 2018/09/19 04:47:37 (GMT+09:00) Connecting Diagram CS 55”/65” (Supplementary information) SYS SET...
  • Page 88 2018/09/19 04:47:37 (GMT+09:00) SECTION 6 PANEL and TV SET HANDLING Packing Parts and Structure ⑧ ⑤ ④ ⑦ <55”> ③ ① ⑥ ② <65”> SYS SET...
  • Page 89 2018/09/19 04:47:37 (GMT+09:00) Service Panel Un-Packing PANEL TOP PANEL FRONT PANEL BOTTOM Put ⑧ on stable flat floor You can cut the red line and open Open ⑧ and tear the AL bag to take panel out. in order to make it easy to take ⑧ out You can tear it by hand easily once you make small cut on it ※...
  • Page 90 2018/09/19 04:47:37 (GMT+09:00) Service Panel Un-Packing Holding on Vertical Position & Moving Don’t push display by finger. Don’t catch frame by finger. Don’t push display by finger. Don’t grab 4 corner SYS SET...
  • Page 91 2018/09/19 04:47:37 (GMT+09:00) Service Panel Un-Packing Holding on Vertical Position & Moving Don’t grab SP unit Don’t grab Foot Bkt SYS SET...
  • Page 92 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE On Working Table Caution • Put soft & clean sheet on the table. • Be careful to dust, scrap, screw on table. (There are risks of scratches on screen surface.) • One-man handling is prohibited. • Don’t Slip the panel on table Soft &...
  • Page 93 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE Lifting up (OK) Hold side and bottom center. Holding positions are as follows. Lift up to vertical position Holding Positions like above picture. <Position> Top side from mid. <Position> Around Stand foot Holding Positions Bottom SYS SET...
  • Page 94 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE Moving face down panel (OK) Hold top and bottom center. Holding positions are as follows. Holding Positions <Position> 300-500mm from center <Position> Around Stand foot Holding Positions Bottom SYS SET...
  • Page 95 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE Lifting up & Moving (NG) Don’t hold around corner. Don’t hold left or right edges. SYS SET...
  • Page 96 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE Holding on Vertical Position & Moving Don’t push display by finger. Don’t catch frame by finger. Don’t push display by finger. Don’t grab 4 corner SYS SET...
  • Page 97 2018/09/19 04:47:37 (GMT+09:00) PANEL HANDLING GUIDANCE Holding on Vertical Position & Moving Don’t grab SP unit Don’t grab Foot Bkt SYS SET...
  • Page 98 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE On Working Table Caution • Put soft & clean sheet on the table. • Be careful to dust, scrap, screw on table. (There are risks of scratches on screen surface.) • One-man handling is prohibited. • Don’t Slip the panel on table Soft &...
  • Page 99 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE Lifting up (OK) Hold side and bottom center. Holding positions are as follows. Lift up to vertical position Holding Positions like above picture. <Position> <Position> Top side from mid. Around Stand foot Holding Positions Bottom SYS SET...
  • Page 100 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE Moving face down panel (OK) Hold top and bottom center. Holding positions are as follows. Holding Positions <Position> 300-500mm from center <Position> Around Stand foot Holding Positions Bottom SYS SET...
  • Page 101 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE Lifting up (NG) Don’t hold around corner. Don’t hold left or right edges. SYS SET...
  • Page 102 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE Holding on Vertical Position & Moving Don’t push display by finger. Don’t catch frame by finger. Don’t push display by finger. Don’t grab 4 corner SYS SET...
  • Page 103 2018/09/19 04:47:37 (GMT+09:00) TV-SET HANDLING GUIDANCE Holding on Vertical Position & Moving Don’t grab SP Cover Don’t grab chassis box. SYS SET...
  • Page 104 2018/09/19 04:47:37 (GMT+09:00) SECTION 7 PANEL REPLACEMENT METHOD P/No. P/Name 4-694-261-01 SCREW, +PSW M5x14 Close and put on TV set Remove Cover NET Remove Stand SYS SET...
  • Page 105 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-579-926-01 SCREW M3X3 STEP 4-268-126-02 SCREW, ORNAMENTAL M6X12 Remove Cover Rear 7-685-647-79 SCREW +BVTP 3X10 Hook SYS SET...
  • Page 106 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-472-518-11 SCREW +PSW M3x6 W8 4-159-298-31 SCREW, +PSW M4X10 7-685-647-79 SCREW +BVTP 3X10 Not reuse part 4-739-107-0* 4-256-393-12 SCREW, +PSW M3X6 W12 TAPE, CONDUCTIVE G L (SPN) Remove LEVER_HINGE Remove SWF L/R SYS SET...
  • Page 107 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name Not reuse part 4-256-393-12 SCREW, +PSW M3X6 W12 4-738-881-0* TAPE, CONDUCTIVE HR (SPN) 4-738-882-0* TAPE, CONDUCTIVE HL (SPN) Remove G board block Not reuse part 4-739-108-0* TAPE, CONDUCTIVE G S (SPN SYS SET...
  • Page 108 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name Remove 4-159-298-31 SCREW, +PSW M4X10 Cover_Front_TOP Remove Chassis BOX assy SYS SET...
  • Page 109 2018/09/19 04:47:37 (GMT+09:00) ②pull up ① Remove from both side. Hook x 4. Remove Hook x 4. Cover_Panel_Bottom SYS SET...
  • Page 110 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-256-393-12 SCREW, +PSW M3X6 W12 ② Slide parts to bottom ① Pull up Hook part Hook LR x 2 ② Remove Slide to bottom Cover_Panel_PWB SYS SET...
  • Page 111 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-256-393-12 SCREW, +PSW M3X6 W12 ② Pull to bottom Remove Cover_Panel_CTR ① Open HINGE L/R SYS SET...
  • Page 112 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-472-518-11 SCREW +PSW M3x6 W8 4-159-298-31 SCREW, +PSW M4X10 4-256-393-12 SCREW, +PSW M3X6 W12 Remove HINGE L/R Remove Bottom Case (Smart core) SYS SET...
  • Page 113 2018/09/19 04:47:37 (GMT+09:00) Remove Cover Panel TOP A Remove by rotating parts Hook SYS SET...
  • Page 114 2018/09/19 04:47:37 (GMT+09:00) P/No. P/Name 4-472-518- SCREW +PSW M3x6 W8 Not reuse part 4-589-892-0* TAPE (DK020FR-19) 19X80 SHEET Remove PWB x3 Remove PWB x1 (Except CN) SYS SET...
  • Page 115 2018/09/19 04:47:37 (GMT+09:00) CS55 CS65 Panel module Panel module SYS SET...
  • Page 116 2018/09/19 04:47:37 (GMT+09:00) SECTION 8 PANEL PEELING OFF METHOD OF FILM SYS SET...
  • Page 117 2018/09/19 04:47:37 (GMT+09:00) SECTION 9 MIC FPC ASSEMBLY CAUTION Notes for disassembling FPC Don’t re-fold FPC repeatedly. Don’t strongly pull FPC. (Maximum 5 times) If FPC is pulled more than necessary, it may disconnect. If FPC is repeatedly folded , it may disconnect. SYS SET...
  • Page 118 2018/09/19 04:47:37 (GMT+09:00) Don't curve FPC parts mounted area. If it is curved, the solder point on FPC may get damaged. Don’t touch FPC parts mounted area when assembling. Pull lightly FPC in the direction of the figure below red. FPC is rotated and unlocking hook. SYS SET...
  • Page 119 2018/09/19 04:47:37 (GMT+09:00) FPC Positioning line Light Guide OPT Smart Core assembly “Smart Core parts” Please be careful not to pinch FPC between a Panel and Light guide OPT . If FPC is pinched, it may torn off and malfunction occurred IR and OPT sensor. SYS SET...
  • Page 120 2018/09/19 04:47:37 (GMT+09:00) Mic FPC assembly Jig image Thickness：1～1.5mm Width： 5mm Length：Easy to hold size Material：Plastic “recommendation” If use sheet metal, deburring edge and add cushion for protecting edge. Sheet metal add cushion 1～1.5 image Push area push area Push outside of FPC hook recess by assembly plastic jig 2014.7.1 パネル機構設計部...
  • Page 121 2018/09/19 04:47:37 (GMT+09:00) ①At the center of hook, push FPC vertically. ②When hook locked, worker feels a click feeling. If hook unlock when wiring FPC, please repeat ① . push area 2014.7.1 パネル機構設計部 付帯項目 SYS SET...
  • Page 122 2018/09/19 04:47:37 (GMT+09:00) No mount area is Φ10mm Be careful not to hit a screwdriver against mounting parts. No Mount Area :Φ10 SYS SET...
  • Page 123 2018/09/19 04:47:37 (GMT+09:00) Sony EMCS (Malaysia) Sdn. Bhd. English 9-888-755-01 RDCM © 2018.08 SYS SET...

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