Troubleshooting - TensCare Sonic Stim + Manual

8.0 Troubleshooting

Note: If the following measures fail to alleviate the problem, please call your
authorised agency or supplier.
Problem
LEDS fail to
light up
Electrical
stimulation is
weak/cannot
feel stimulation
Stimulation is
uncomfortable
Stimulation
stops
Stimulation is
ineffective
Possible causes
Adapter contact
failure
Electrode pad has
dried out or is
contaminated
Electrode pad does
not stick to skin well
Lead wire
old/worn/damaged
Electrical stimulation
intensity is low
Intensity is too high
Electrode active
area size is too small
Damaged or worn
electrode or lead
wire
May not be
operating the
device according to
the manual
Poor electrode
contact
Damaged or worn
electrode or lead
wire
No contact medium
Improper electrode
or applicator
placement
Unknown
Possible solution
Ensure adapter is connected.
Check the following contacts:
All contacts are in place
All contacts are not broken
Replace with new electrode
pad
Reconnect the electrode pad
or replace with new electrode
pad
Replace with new lead wire
Increase the output intensity
Decrease intensity
Only 50x100mm electrode pads
should be used
Replace with new electrode
pad or lead wire
Please check the manual
before use
Reapply electrodes, secure
firmly
Replace with new electrode
pad or lead wire
Use with appropriate ultrasound
gel
Reposition electrode and/or
applicator
Contact clinician
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