Troubleshooting and tips
Take note of the safety notes in the "Safety" manual, when you connect or disconnect
!
cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
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Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
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Switch the notebook off.
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Please contact the Hotline/Help Desk.
The telephone numbers are contained in the supplied help desk list. Please have the following
information ready when you call:
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The model name and serial number of the notebook. The serial number is located on a
sticker on the underside of the notebook.
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Notes of any messages that appear on the screen and information on acoustic signals.
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Any changes you have made to the hardware or software after receiving the notebook.
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Any changes you have made to the BIOS Setup settings after receiving the notebook.
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Your system configuration and all peripheral devices connected to your system.
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Your sales contract.
Reinstalling Windows XP
You can reinstall the Windows XP operating system with the "Windows XP Recovery CD" and the
"Drivers & Utilities" CD/DVD.
The instructions are provided on the case of the Recovery CD.
During the reinstall process your personal files and any installed programs will be deleted.
!
We advise that you backup your files to an external hard drive, or CD / DVD disk before
you start.
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Switch the notebook on.
The following display briefly appears on the screen during start-up:
<ESC> Diagnostic screen
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When this message appears, press the function key F12 .
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Insert the "Windows XP Recovery CD" into the optical drive.
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Select the CD-ROM and press the Enter key.
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Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware components will
not be correctly supported until this has been done.
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Insert the "Drivers & Utilities" CD/DVD into the optical drive.
The CD starts automatically.
A26391-K169-Z121-1-7619, edition 1
<F12> Boot Menu
<F2> BIOS Setup
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