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Amcrest IP2M-846B User Manual

2mp prohd wifi ptz camera
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Amcrest IP2M-846B / IP2M-846W
2MP ProHD WiFi PTZ Camera
User Manual
Version 2.0.1
Revised February 27nd, 2018

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Summary of Contents for Amcrest IP2M-846B

  • Page 1 Amcrest IP2M-846B / IP2M-846W 2MP ProHD WiFi PTZ Camera User Manual Version 2.0.1 Revised February 27nd, 2018...

  • Page 2: Table Of Contents

    4.2.2 Accessing your camera using multiple mobile devices ......7 4.2.3 Configuring advanced settings on your camera ........7 4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback .... 7 4.2.5 Using plug-and-play for remote web access ..........8 4.3.
  • Page 3 4.5 Amcrest Cloud Setup ................... 21 4.6 Web Access Setup (AmcrestView.com) ............21 4.6.1 Installing the AmcrestView.com browser plugin ......21 4.6.2 User method ..................24 4.7 Remote Web Access Setup ................30 4.7.1 UPnP/DDNS Remote Web Access Setup ..........31 4.7.2 Port Forwarding Remote Web Access Setup ..........

  • Page 4: Welcome

    • Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware-subscribe...

  • Page 5: Features And Specifications

    1.1 Overview Amcrest cameras are an excellent digital surveillance product that can be useful to a wide variety of users. This camera connects to any router and uses an internet connection to allow the user to access all of its functionality from many internet connected devices.

  • Page 6: Device Overview

    • Advanced Network Protocol Support The camera is UPnP compatible, and includes functionality for use with PPPoE, DDNS, and other protocols to allow remote and local connection with a large variety of network hardware. Note: There may be slight differences in functionality due to the existence of different product series.

  • Page 7: Installation Guide

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.

  • Page 8: Using Plug-And-Play For Remote Web Access

    1. Download and open the Amcrest Cloud app from the App Store or Play Store Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
  • Page 9 3. Tap on Add Camera 4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue. 6. If you are adding a new camera that does not have a 5. Scan the QR code on the back/side/bottom of set password the app will automatically detect that a the camera or manually enter the camera’s serial...
  • Page 10 7. Set a new password for your camera. The password 8. If you are connecting a WiFi camera to the Amcrest must be between 8 to 32 characters long and contain Cloud and would like to enable WiFi via the Ethernet only letters and numbers.

  • Page 11: Amcrest View Pro Setup

    Make sure your camera and mobile device are on the same network during setup. • Download and open the Amcrest View Pro app from the App Store or Play Store. 1. Open the app and tap on the + symbol in the middle 2.
  • Page 12 3. Tap on WiFi Camera Select your connection type, in this case, select the left tab Set Up A New Camera On WiFi or Connect New Device (on Android) to begin adding the device to the app. Tap Ethernet WiFi Setup to continue. 5.
  • Page 13 Network SSID field. Press Next to continue. Note: For Android 8.0 and above users, you will need to enable location permissions to be able to locate and scan for your WiFi network. For more information on how to locate an SSID visit: amcrest.com/androidP...

  • Page 14: Desktop Access Setup

    WiFi Configuration Setup: Used as a secondary option for establishing a WiFi connection to a WiFi camera. For more information on this setup method visit, amcrest.com/wificonfig P2P Setup: Used for setting up already connected devices to the Amcrest View Pro app. For more information on this setup method visit, amcrest.com/p2psetup 4.4 Desktop access setup...

  • Page 15: Amcrest Ip Config Software Method

    4.4.1 Amcrest IP Config Software method Amcrest IP Config Software can be installed for free onto your computer from Amcrest’s official website. The IP Config Software is available for both Windows and Mac operating systems. To get directly to the downloads page, use this link: https://amcrest.zendesk.com/hc/en-us/categories/201939038-All-Downloads...
  • Page 16 Find the download in your Downloads folder and click it to open the installer. You will be asked to allow this program to make changes to your computer with a pop-up window, click Yes. Once you see the first page of the installer wizard, click Next to continue.
  • Page 17 On the next page, check the box next to “I agree”, then click Install. After the progress bar completes, if you see a Windows Security Alert popup, click Allow access.
  • Page 18 This brings you to the main screen of Amcrest IP Config Software. Your camera will automatically be found on your network and appear in the list (if properly connected with an Ethernet cable to your router). You will also see the IP address associated with your camera.

  • Page 19: Installing The Amcrest Browser Plugin

    4.4.2 Installing the Amcrest browser plugin Once you’ve followed one of the above methods to get to the login screen for the camera, follow the below steps to install the browser plugin on Internet Explorer: On the main login screen, you should see a popup in the center. Click Install.

  • Page 20: Logging In

    Note: After logging in for the first time, you will be prompted to change your password. To find the camera’s IP address, please refer to the Amcrest IP Config Software method (section 4.4.1) above. To install the browser plugin for the camera’s web interface, please refer to the section 4.4.2 above.

  • Page 21: Amcrest Cloud Setup

    View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
  • Page 22 Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: This will take you to another page where you will need to click the Download Now button: You will be prompted by the browser to install the plugin. Click Run: You may be prompted to verify this download.
  • Page 23 In the View Downloads page, right click the plugin, then click Run Anyway. The plugin will close your browser sessions to install. Save any pages, then click Yes: On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK: You will be taken back to the login page and see another notification from your browser asking you to allow this plugin on this web page.

  • Page 24: User Method

    AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click the Register Now button:...
  • Page 25 You will be taken to the registration form. Enter your Username, Password, then Confirm Password, type your Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of Service’, then click Create an Account:...
  • Page 26 Check your email, and click the confirmation email from AmcrestView.com: Once you’ve opened the email, click the confirmation link inside to complete your registration: You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login:...
  • Page 27 You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then click Login: A popup will appear from your Windows Firewall. Click Allow access: You will be taken to the main screen of your account. From here, click the Add Device button:...
  • Page 28 Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i” icon in the top bar, then click Version). Enter your username and password for the camera, not the username and password you just created for AmcrestView.com.
  • Page 29 11. Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: 12. You will be taken to the live view page and given a notification to allow the plugin to pull the video feed through here.

  • Page 30: Remote Web Access Setup

    Now you can enable any of your added cameras to see their live feeds. In the top-right panel, there is a channel list. Click the small square icon to enable your feed for an added camera to see the video feed: Click the “S”...

  • Page 31: Upnp/Ddns Remote Web Access Setup

    Click the Connections menu item on the left hand menu, and ensure that the HTTP port has changed. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 32: Port Forwarding Remote Web Access Setup

    18. Login to your camera, open the main menu then go to Setup -> Network. 19. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 33: Nvr Access

    4.8 NVR Access The camera supports connecting to any NVR that uses the ONVIF standard. This allows the camera to view live playback and to save recorded data to a network storage device. To connect to an NVR, use an Ethernet cable to link the camera to the NVR.
  • Page 34 Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.4.1.2.1. For more information on protocols, see section 5.4.2.2.1. Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name...

  • Page 35: Ptz

    Section 3: This bar allows the user to change video settings for the live playback screen. See the below table for an explanation of the video settings: Button Function Name Function Description Image Adjustment This button opens the image adjustment toolbar, which allows the user to adjust brightness, contrast, saturation, and hue for the live feed’s picture.

  • Page 36: Playback

    The arrows on the PTZ control panel allow the user to move the camera’s position in a specific direction. The button in the middle of the direction arrow allows the user to select an area in the live view to zoom in on. The speed dropdown box allows the user to control the speed at which the camera moves.
  • Page 37 This is the interface for the playback menu. There are 7 main sections: Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. File Menu: This panel allows the user to select a file type and data source. Calendar: This panel allows the user to pick a date that they would like to playback video from.

  • Page 38: Setup

    5.4 Setup The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab: There are 3 main sections to note in the Setup tab: Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.
  • Page 39 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. •...
  • Page 40 • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed. The three options are 50 Hz, 60 Hz, and Outdoor. The desired option should offset any flickering effect caused by the electrical current used in the specific area. •...
  • Page 41 Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 42 • Frame Rate (FPS): This dropdown box allows the user to select a frame rate. Frame rate settings are measured in frames per second (FPS), and can range from 1f/s to 25f/s in PAL mode and 1f/s to 30f/s in NTSC mode. •...
  • Page 43 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.
  • Page 44 • The Playback Snapshot field allows the user to select where to save playback snapshots to. Click the Browse button to select a different destination folder. • The Playback Download field allows the user to select where to save playback video downloads to. Click the Browse button to select a different destination folder.

  • Page 45: Network

    5.4.2 Network This menu section allows the user to change network settings for the camera. 5.4.2.1 TCP/IP The TCP/IP menu item has two tabs: TCP/IP and P2P. 5.4.2.1.1 TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large.
  • Page 46 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 47 5.4.2.2.1 Connection The Connection tab is where users can configure port connections. Below is a screenshot of the Connection settings tab: Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time.
  • Page 48 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 49 5.4.2.4 IP Filter This screen allows for the filtering of IP addresses, either blocking them, or granting them access to the camera. This feature helps make the camera more secure by limiting remote access only to approved users. Below is a screenshot of the IP Filter screen: Below is an explanation of fields on the IP Filter settings screen: •...
  • Page 50 Below is an explanation of fields on the SMTP (Email) settings screen: • SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows the user to enter the SMTP server used by the email service. • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. •...
  • Page 51 UPnP stands for Universal Plug and Play, and it is a protocol used to easily connect devices to the internet. In the case of this camera, it allows the camera to connect to the router in an easy manner to quickly allow for remote access.
  • Page 52 Below is an explanation of fields on the SNMP settings screen: • SNMP Version: These checkboxes allow the user to select the SNMP version to use. • SNMP Port: This field allows the user to write in a port for SNMP to use. The port can range from anywhere from 1 to 65535.
  • Page 53 5.4.2.9 Multicast Multicast is a feature that enables the camera to broadcast its live view to multiple computers on the same network. Below is a screenshot of the multicast screen: Below is an explanation of the fields in the Multicast settings screen: •...
  • Page 54 ● Refresh: This button obtains the most recent WiFi network information. To connect to a WiFi network, click the line item for your WiFi network and enter the WiFi password. Click on Connect to connect the camera to your WiFi network. Allow the device to connect to your WiFi network.

  • Page 55: Event

    5.4.2.12 QoS QoS stands for Quality of Service and it refers to the overall performance of a computer network, particularly the performance seen by the users of the network. Below is a screenshot of the QoS screen: Below is an explanation of the fields on the QoS screen: •...
  • Page 56 Below is an explanation of the fields on the Motion Detect tab: Enable: This checkbox enables motion detection for the camera. Working Period: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.
  • Page 57 o When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen.
  • Page 58 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Working Period: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set video tampering for certain days of the week.
  • Page 59 Below is an explanation of the fields on the Audio Detect tab: • Enable: This checkbox enables an audio detection alarm for the camera. • Enable Intensity Change: This checkbox enables intensity change for the camera audio. • Sensitivity is the amount of change required to increase the audio detected by a percentage. The lower the sensitivity, the more audio variance is required to trigger an alarm.
  • Page 60 • Anti-Dither: This field allows the user to set the anti-dither time. The values in this field can range from 5 to 600 seconds. This time value controls how long the alarm signal lasts. Based on audio detection, a buzzer can go off, a tour can begin, PTZ can be activated, a snapshot can be taken, or the camera can begin recording.
  • Page 61 Click and drag to set alarm activation for certain days of the week. Also, periods of relay activation can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 62 Below is an explanation of the fields on the SD Card settings tab: • Event Type: This dropdown box allows the user to select which SD card abnormality to set event triggers for. The 3 options are No SD Card, SD Card Error, and Capacity Warning. •...

  • Page 63: Storage

    • Record: This checkbox allows the user to enable the camera to record video when a network abnormality is detected. • Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be. • Relay Out: This checkbox allows the user to enable the camera to trigger an alarm when a network abnormality is detected.
  • Page 64 5.4.4.1 Schedule The schedule menu manages the recording schedule for the camera. This menu has 3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule. 5.4.4.1.1 Record Schedule This tab is where video recording settings are configured. Below is a screenshot of the Record Schedule settings screen: Below is an explanation of the fields on the Record Schedule settings tab: •...
  • Page 65 5.4.4.1.2 Snapshot Schedule This tab is where snapshot recording settings are configured. Below is a screenshot of the Snapshot Schedule settings screen: Below is an explanation of the fields on the Snapshot Schedule settings tab: • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule.
  • Page 66 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 67 Below is an explanation of the fields on the Path settings tab: • Event Type: This column designates storage options available to the camera. The options are SD Card, FTP, and NAS. • Record Type: These columns designate which recording type should be recorded to which event type. Check the box at the intersection of the record type and event type to designate where that recording should be sent to.
  • Page 68 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...

  • Page 69: System

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.4.3 Record Control This menu is where general recording settings are configured. Below is a screenshot of the record control menu: Below is an explanation of the fields on the Record Control settings tab: •...
  • Page 70 Device Name: This field allows the user to change the device’s name. Language: This dropdown box allows the user to change the language used in the camera. Video Standard: This dropdown box allows the user to select either the NTSC or PAL video standard. To reset to default settings, click the Reset Defaults button.
  • Page 71 5.4.5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: •...
  • Page 72 5.4.5.4 Import/Export This screen allows the user to import or export settings from the camera. Below is a screenshot of the Import/Export screen: To import settings, click the Import button. To export settings, click the Export button. 5.4.5.5 Auto Maintain This screen allows the user to set auto maintenance settings for the camera.

  • Page 73: Information

    Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera. 5.4.6 Information This menu section allows the user to view information about the camera for reference purposes. 5.4.6.1 Version This screen allows the user to see various information about the camera’s software versions, as well as other information.

  • Page 74: Alarm

    5.4.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all of the alarm instances that have occurred.

  • Page 75: Faqs/Troubleshooting

    6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.
  • Page 76 8. There is no audio during recorded video playback. Below are a few possible reasons why this may be occurring: • Audio recording may not be enabled. • The camera’s microphone is damaged. 9. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring: The time and date settings may not be configured correctly.

  • Page 77: Glossary Of Terms

    15. Alarms are not working. Below are a few possible reasons why this may be occurring: • The alarm is not setup correctly. • The alarm cable is not connected correctly. • The alarm input signal is not correctly configured. There are two loops connected to one alarm device.
  • Page 78 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.

  • Page 79: Fcc Statement

    FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.
  • Page 80 To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 •...

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