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Amcrest IP2M-843E User Manual

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2MP POE Bullet (IP2M-843E)
User Manual
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Summary of Contents for Amcrest IP2M-843E

  • Page 1 2MP POE Bullet (IP2M-843E) User Manual...
  • Page 2 Version 1.0.3 Revised May 3 , 2017 Welcome ..................................Important Security Warning ............................Important Safeguards and Warnings ..........................1 Features and Specifications ............................1.1 Overview ................................1.2 Features ................................2 Device Overview ................................. 3 Connection & Installation ............................3.1 Connection Guide ..............................3.2 Installation Guide ..............................
  • Page 3 4.2.4 For Quick Web Access To Your Cameras ....................4.3 Amcrest View App Setup ........................... 4.4 Desktop Access Setup ............................4.6 Amcrest Cloud Setup ............................4.7 Web Access Setup (AmcrestView.com) ......................4.8 Remote Web Access Setup ..........................4.4.1 UPnP/DDNS Remote Web Access Setup .....................
  • Page 4 5.2.2.6 SMTP (Email) ............................5.2.2.7 UPnP ..............................5.2.2.8 SNMP ..............................5.2.2.9 Bonjour ..............................5.2.2.10 Multicast ............................5.2.2.11 WiFi (Not Available on Amcrest POE Bullet Cameras) ............... 5.2.2.12 802.1x ..............................5.2.2.13 QoS..............................5.2.3 Event ................................5.2.3.1 Video Detection ........................... 5.2.3.2 Abnormality ............................
  • Page 5 5.2.6.1 Version ..............................5.2.6.2 Log ............................... 5.2.6.3 Online Users ............................5.3 Alarm ................................. 5.4 Logout ................................6. FAQs/Troubleshooting ............................. Glossary of Terms ................................ Appendix A: Toxic or Hazardous Materials or Elements ....................Welcome Thank you for purchasing our Amcrest POE Bullet Cameras!
  • Page 6 Email Amcrest Customer Support support@amcrest.com Important Security Warning In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...
  • Page 7 Before installation, please open the package and check to ensure that all of the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1 Features and Specifications 1.1 Overview...
  • Page 8 • Cloud Storage Functionality Our POE cameras are able to record video streams to the Amcrest Cloud service in order to enable longterm storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.
  • Page 9 3 Connection & Installation This section provides information about the connection and installation of Amcrest POE Bullet Cameras. 3.1 Connection Guide The camera initially should be connected via the following method: In addition to connecting the camera to a computer, the camera can also be connected to a power source, by connecting the power cable to both a power outlet, and the camera.
  • Page 10 1. Stick the installation sticker on the designated surface where the device will be installed (wall or ceiling). 2. Drill 3 holes through the holes on the installation sticker. 3. Open the accessories bag and take out the expansion bolt, and insert it into the holes. 4.
  • Page 11 4 Camera Access Setup This section of the guide will provide the user with information on how to setup access to the camera through any of the following methods. 4.1 Default Username and Password To login to the system for the first time, use one of the following default username/password combinations. Once you’ve successfully logged in, it is highly recommended to change the password for security reasons.
  • Page 12 We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.XXX (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 13 2. Download and Install either the Amcrest View Lite or Amcrest View Pro app from the app store. 3. Open the app, and tap the icon in the top right hand corner to view connected devices. Or tap the menu icon on the top left and select “Device Manager”...
  • Page 14 6. Tap the QR code icon that shows in the right part of the S/N field. Your mobile device’s camera will activate, and you are now ready to scan your camera’s QR code. 7. Point the phone’s camera at the QR code on the bottom of the camera. Make sure the QR code fits inside of the clear box in the center of the phone screen.
  • Page 15 page when the scan is successful. In case the QR code cannot be scanned, please enter in the Serial Number (S/N) that is found on the bottom of the camera. Note: Picture below for reference only. The camera’s QR code sticker will differ. 8.
  • Page 16 Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos 4.4 Desktop Access Setup...
  • Page 17 4.6 Amcrest Cloud Setup Amcrest POE Bullet Cameras are able to sync with Amcrest Cloud; a service that stores recorded video streams in order to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.
  • Page 18 6. The device is now successfully setup for live viewing and playback! 7. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos...
  • Page 19 Please refer to your router manufacturer’s documentation to learn how to enable uPnP on your router. Below is a step-by-step walkthrough that details how to setup Amcrest POE Bullet Cameras for Remote Web Access using UPnP and DDNS: 1.
  • Page 20 4.8.2 Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest POE Bullet Cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: 1.
  • Page 21 Port is 33333, the URL would be http://abc123456789.quickddns.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...
  • Page 22 5.1 Live The Live tab allows the user to see a live video feed from the camera. The live tab has 3 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.2.1.2.1.
  • Page 23 Adapt/Original Size This button allows the user to switch between displaying the original size of the stream in its set resolution, or to adapt to the size of the monitor display the feed is being viewed on. Full Screen This button allows the user to make the live feed go into full screen mode. Double click the mouse or click the ESC button to exit full screen mode.
  • Page 24 Note: To view additional information about any of the information in the menu, click the button near the top right corner. In the rest of section 5.2, we will be exploring all of the different menus that are available through web access. 5.2.1 Camera This menu section allows the user to change different camera settings for video and to manage image profiles.
  • Page 25 • Contrast: This slider is used to adjust playback and recorded video window contrast. The value ranges from 0 to 100. The default value is 50. The larger the number is, the higher the contrast is. You can use this function when the whole video brightness is OK but the contrast is not correct.
  • Page 26 To reset to default settings, click the Reset Defaults button. To cancel any modifications, click the Cancel button. To save the settings, click the Save button. 5.2.1.1.2 Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.
  • Page 27 Below is an explanation for each of the fields on the Video tab in the Video menu item: • Code-Stream Type: This dropdown box allows the user to select different encode frame rates for different recorded events. This includes the main stream, motion stream, and alarm stream. The camera supports active control frame function (ACF).
  • Page 28 5.2.1.2.2 Snapshot Below is a screenshot that shows the Snapshot tab in the Video menu item: Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: general and event.
  • Page 29 For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed. To remove a box, click on it, then click the delete button.
  • Page 30 5.2.2.1 TCP/IP The TCP/IP menu item has two tabs: TCP/IP and P2P. 5.2.2.1.1 TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified in order for the camera to establish a connection to the network.
  • Page 31 Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...
  • Page 32 Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. •...
  • Page 33 For purposes of this guide, QuickDDNS will be used. QuickDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 34 To configure the camera for DDNS access using QuickDDNS, see section 4.8.1. Below is a screenshot of the DDNS settings screen, configured to QuickDDNS: To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 35 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. .2.6 SMTP (Email) This screen allows for the configuring of email settings in order to permit the camera to send emails when an alarm is triggered.
  • Page 36 • Email Test: This button causes the system to automatically send out an email to test the connection is OK or not. Prior to the email test, please save the email setup information. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 37 .2.8 SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework in order to allow connection between various network devices. Below is a screenshot of the SNMP settings screen: Below is an explanation of fields on the SNMP settings screen: •...
  • Page 39 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.2.11 WiFi (Not Available on Amcrest POE Bullet Cameras) Amcrest POE Bullet Cameras do not contain WiFi modules.
  • Page 40 5.2.2.13 QoS QoS stands for Quality of Service and it refers to the overall performance of a computer network, particularly the performance seen by the users of the network. Below is a screenshot of the QoS screen: Below is an explanation of the fields on the QoS screen: •...
  • Page 41 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Working Period: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.
  • Page 42 Send Email: This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered. • PTZ: This feature is not available on Amcrest POE Bullet Cameras. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when a motion detection alarm is triggered.
  • Page 43 Save button. 5.2.3.2 Abnormality This menu has 2 tabs: Network, and Illegal Access. Amcrest POE Bullet Cameras do not have an SD card slot. 5.2.3.2.1 Network This tab allows the user to set the camera’s response to a Network related abnormality. Below is a screenshot of...
  • Page 44 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.
  • Page 45 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.4 Storage This menu section allows the user to change storage settings for the camera. 5.2.4.1 Schedule The schedule menu manages the recording schedule for the camera.
  • Page 46 • Video Recording Schedule: To specify a video recording range, first select the type of recording desired, then click and drag on time bar for the desired date. To edit multiple days at once, drag the cursor further up or down to cover the other days.
  • Page 47 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.4.1.3 Holiday Schedule This tab is where holiday settings are configured. Below is a screenshot of the Holiday Schedule settings screen: Below is an explanation of the fields on the Holiday Schedule settings tab: •...
  • Page 48 Password: This field allows the user to input the password used to login to the FTP server. • Remote Directory: This field allows the user to specify a remote directory on the FTP to send the recorded media to. • Emergency (Store on SD Card): This option is not available on Amcrest POE Bullet Cameras.
  • Page 49 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.4.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab: •...
  • Page 50 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 51 5.2.5 System This menu section allows the user to change general settings for the camera. 5.2.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.2.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 52 Below is an explanation of the fields on the General settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
  • Page 53 .5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: •...
  • Page 54 5.2.5.4 Import/Export This screen allows the user to import or export settings from the camera. Below is a screenshot of the Import/Export screen: To import settings, click the Import button. To export settings, click the Export button. .5.5 Auto Maintain This screen allows the user to set auto maintenance settings for the camera.
  • Page 55 This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To search the PC for a firmware file, click the Browse button. To upgrade once the firmware file is selected, click Upgrade. Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera.
  • Page 56 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. .6.3 Online Users This screen allows the user to see which users are online.
  • Page 57 The table on the right shows the alarm log and all of the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt.
  • Page 58 • The camera is not compatible with the monitor. • The camera color or brightness settings are not correctly configured. 4. Local Recordings are not searchable. Below are a few possible reasons why this may be occurring: • The camera’s firmware is incompatible with the recorded video. •...
  • Page 59 6. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring The time and date settings may not be configured correctly. 7. Motion detection does not work. Below are a few possible reasons why this may be occurring: •...
  • Page 60 • The network is not stable. • There may be an IP address conflict. • There may be a MAC address conflict. • The PC or camera network card may be defective. 11. The alarm signal cannot been disarmed. Below are a few possible reasons why this may be occurring: •...
  • Page 61 Main Stream (higher quality) or Sub Stream (lower quality) buttons near the top right hand side. On Amcrest Cloud, find your camera in the camera list, click the pencil icon on the far right of that row, then select a resolution from the Quality dropdown box, then click Apply.
  • Page 62 180°, then change the Mirror radio button to ON. Changes should reflect in the preview window on the Configuration screen. Once you are satisfied, click Save to save your settings. Amcrest View App: Tap the Mirror/Flip Icon to open the Mirror/Flip settings. Tap the mirror icon to flip the image horizontally, and tap the flip icon to flip the image upside down.
  • Page 63 PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol data packets inside Ethernet frames. • PTZ – Pan Tilt Zoom is a feature that allows a camera to remotely change its position. Amcrest POE Bullet Cameras do not have PTZ functionality. •...
  • Page 64 • Sub Stream – Sub Stream is an alternative streaming protocol for the camera. Sub stream uses less bandwidth and attempts to keep fluency high at the expense of quality. • Subnet Mask – a 32-bit number that masks an IP address, and divides the IP address into network address and host address.
  • Page 65 Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 66 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts...