Troubleshooting - SELFSAT SNIPE PLATINUM User Manual

5. Troubleshooting

There are a number of common issues that can affect the signal reception quality or the
operation of the unit. The following sections address these issues and potential
solutions.
A. No function when power on the antenna
i. Check again all the cable connections have been made correctly.
- Connection between the power and the PI box.
- Connection between the PI box and antenna.
ii. Check if the power input cable has been damaged.
iii. Check the battery polarities (+/-).
iv. Check if the PI Box is powered on (Check Power LED of PI BOX is on)
B. The remote control does not turn on
i. Try pressing any button other than the DiSEqC button.
ii. Check if the battery is properly inserted.
iii. Check if the remote control's battery is exhausted.
C. Fail to search the selected satellite
i. Satellite signals can be blocked or degraded by buildings, trees.
Make sure there are no obstructions in a southward direction.
ii. Select another satellite as example Astra3, if this locks then select your desired satellite. ie Astra1.
iii. Turn the unit off and then back on again and select desired satellite.
D. Mechanical problems
i. If the antenna does not move into desired position.
- Try to power OFF/ON again.
ii. If the antenna makes a noise whilst remaining static.
- Try to power OFF/ON again. If problem persists, please contact local dealer/shop for assistance.
E. Other issues
i. If the system has been improperly wired, it will not operate properly. Contact local dealer/shop
for assistance of cable damage.
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