Related Manuals for 2Wire HomePortal 5012NV
Summary of Contents for 2Wire HomePortal 5012NV
- Page 1 HomePortal® Intelligent Gateway Installation Guide Supported Hardware Platform: 5011NV/5012NV...
- Page 2 OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.
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Page 3: Table Of Contents
Contents About This Guide ..........iv Audience. -
Page 4: About This Guide
About This Guide The HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide is designed to serve as a reference for installing the gateway. The guide contains the following sections: Introducing the HomePortal Intelligent Gateway on page 1 Installing the HomePortal Intelligent Gateway on page 3 Troubleshooting Installation Issues on page 9... -
Page 5: Related Documents
In addition to this guide, the HomePortal Intelligent Gateway documentation library includes: Agile Part Number Description 5100-000899-000 HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide 5100-000923-000 HomePortal® Intelligent Gateway 9.3.1.10 CLI Reference Guide 5100-000874-000 HomePortal® 5012NV Intelligent Gateway Datasheet Support Technical support is available from the 2Wire Web site: http://support.2wire.com/index.php. Related Documents... -
Page 6: Introducing The Homeportal Intelligent Gateway
Introducing the HomePortal Intelligent Gateway Welcome to the 2Wire family. The gateway delivers a powerful user experience with its easy-to-use features. The gateway provides you high-speed Internet access, integrated data applications, built-in Voice over Internet Protocol (VoIP) optimized for ADSL, and support for wireless-wireline convergence. The gateway also offers a host of other features such as: •... - Page 7 HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Introducing the HomePortal Intelligent Gateway Figure 1: Setup for DSL Broadband Connection Figure 2: Setup for Ethernet Broadband Connection Note It is recommended to contact your ISP before configuring VoIP services on the gateway. VoIP is configurable only if your ISP activates the relevant services.
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Page 8: Installing The Homeportal Intelligent Gateway
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway CHAPTER 2 Installing the HomePortal Intelligent Gateway The installation of your gateway consists of the following tasks: Determining Gateway Location on page 3 Connecting the Power Adapter on page 3 Connecting Your Computer to the Gateway on page 4 Connecting the Broadband Interface through DSL port... -
Page 9: Connecting Your Computer To The Gateway
Installing the HomePortal Intelligent Gateway Figure 3: Power Connection Note Always use the 2Wire power adapter packaged with the gateway, as it is compliant with the local regulatory requirements. Connecting Your Computer to the Gateway The first computer you connect to the gateway is used to configure the gateway for proper operation. You can connect your gateway to additional computers and/or other devices via Ethernet cable and wireless AP. -
Page 10: Connecting Through Wireless
The default network name (SSID) and the encryption key (64-bit hex value) is located at the bottom label on the side of the 2Wire gateway (for example, 1234567891). Mac OS X users may have to enter the “$” character at the beginning of the encryption key (for example, $1234567891). -
Page 11: Connecting The Broadband Interface Through Dsl Port
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway wireless client). For further information, refer to Configuring Wi-Fi Protected Setup in the HomePortal® Intelligent Gateway 9.3.1.10 Configuration Guide. Connecting the Broadband Interface through DSL port To connect the gateway to a Asymmetric Digital Subscriber Line (ADSL) wall jack: Connect one end of the phone cord/twisted pair cable to the DSL port (gray-colored) on your gateway. -
Page 12: Connecting Voip Interface
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting VoIP Interface The gateway includes one RJ-14 port (Voice 1 & 2) with the capacity to support 2 phone lines using a splitter or multi-jack adapter. Do not connect the VoIP lines to your current home telephone wiring, especially if your home has an alarm system, which may require separate wiring. -
Page 13: Connecting Iptv Set-Top Box
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Installing the HomePortal Intelligent Gateway Connecting IPTV Set-top Box The gateway can be configured to use IPTV services through the Local Ethernet port. To connect the gateway and the set-top box: Connect one end of the Ethernet cable to the Local Ethernet port of the gateway. Connect the cables’s other end to the Ethernet port of the set-top box. -
Page 14: Troubleshooting Installation Issues
CHAPTER 3 Troubleshooting Installation Issues This chapter provides information about troubleshooting gateway installation issues. It lists the issues, possible cause(s), and solution(s) for the issues. The issues mentioned in this chapter are based on likely user scenarios. Connection Issues The following table provides information to troubleshoot connection issues: Issue Possible Cause(s) What to Do... -
Page 15: Voip Issues
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Troubleshooting Installation Issues VoIP Issues The following table provides information to troubleshoot VoIP issues: Issue Possible Cause(s) What to Do No VOICE 1 and VOICE 2 lights Inadequate connectivity Check the cable connection from the gateway to the phone(s) and make sure if the cable(s) are securely seated. -
Page 16: Regulatory Information
Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product warranty. -
Page 17: Declaration Of Conformity
Radio and telecommunication regulatory requirements / Le présent materiel est conforme aux specifications techniques applicables d’Industrie Canada. Cet appareil numérique de la classe [*] est conforme à la norme NMB-003 du Canada. Manufacturer: 2Wire, Inc. Model(s): 5011NV, 5012NV Part 15 of FCC Rules This device complies with Part 15 of the FCC Rules. -
Page 18: Mpe/Sar/Rf Exposure Information
If trouble is experienced with this equipment, please contact 2Wire, or your local 2Wire distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved.