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Service & support
"Do-It-Yourself"-service
If something is broken
Where to send the
product for a warranty
repair
Support
We apply "do-it-yourself" service on all XTZ products.
If you by yourself are able to find out what part of the
loudspeaker is defective, you are fully allowed to unmount
that part (which would normally be a driver, a filter or the
amplifier) and send it back to us for exchange.
However, if you are not certain about how to do it, please
contact us before taking the loudspeaker apart. We can also
help you finding the fault.
You can of course always choose to return the whole
loudspeaker, therefore you should save the original
package.
If you cause additional defects by yourself when
unmounting the defective part, the warranty still applies if
it is obvious that the part had a manufacturing defect. In
other cases however, the warranty does not apply if you
cause other defects on the loudsspeaker.
For service we refer to the general agent:
FYNDBÖRSEN AB
Gamla Nissastigen 17
314 41 Torup
Web site: www.fyndborsen.se
E-mail: info@fyndborsen.se
Telephone: +46(0)345-20049
Please contact our free of charge support if you need
installation advice, or if any problem occur during the
installation.
Contact us by e-mail support@xtz.se and include your
phone number if you wish verbal help, and we will call you
back. You can call our general agent FYNDBÖRSEN AB on
+46(0)345-200 49.
To aid service, XTZ are constructed and
produced using common technology, so
that basically most people are able to
"unscrew" the loudspeaker using common
tools.
ALWAYS pack the product / part very
carefully. Unfortunately damages during
transportation are very common. If the
package is weak, the transporting company
does not compensate damages.
Always enclose a copy of the receipt and a
description of the defect.
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