Troubleshooting Guide; After Sales Service - Whirlpool 855784701000 Instructions For Use Manual

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CLEANING
WARNING
TM
If your glass has the iXelium
logo, your hob is equipped with iXelium
lasting brilliance.
Therefore, if you have a IXELIUM hob, we strongly suggest to observe the following cleaning recommendations:
Use a soft cloth (microfibre is best) dampened with water or with everyday glass cleaning detergent.
If you want to enhance furtherly cleaning results, just let the glass in contact with a wet cloth for couple of minutes.
IMPORTANT: do not use abrasive sponges or pan scourers. as they could ruin the glass surface.
Clean the hob, when it is cool, after each use in order to remove any food residues.
Sugar and foods with a high sugar content damage the glass ceramic surface and must be immediately removed.
Salt, sugar and sand can scratch the glass surface.
Use a soft cloth, absorbent kitchen wipes or a specific hob cleaner (follow the Manufacturer's instructions).
Liquid splillages on the cooking zones may make pan vibrate or move
Dry the hob thoroughly after cleaning it.

TROUBLESHOOTING GUIDE

Read and follow the instructions given in the section "Instructions for use".
Check that the electricity supply has not been shut off.
Clean the hob and dry it thoroughly.
If, when the hob is switched on, alphanumeric codes appear on the display, consult the following table for instructions.
If you are unable to turn the hob off after using it, disconnect it from the power supply.
ERROR CODE
The hob switches off and after 10 seconds
emits an acoustic signal every 30 seconds.
C81, C82, C83
F42 or F43
F12, F21, F25, F36, F37, F40, F47, F56, F58,
F60, F61, F62, F63, F64
AFTER-SALES SERVICE
Before contacting After-sales Service
1.
See if you can solve the problem yourself with the help of the suggestions given in the "Troubleshooting guide".
2.
Switch the appliance off and then on again it to see if the problem has been eliminated.
If after the above checks the fault persists, contact the nearest After-sales Service.
Always specify:
a brief description of the fault;
the type and exact model of the hob;
the Service number (the number after the word Service on the rating plate) located under the appliance (on the metal plate);
your full address;
your telephone number and area code.
If any repairs are required, please contact an authorised After-Sales Service (to guarantee that original spare parts will be used and repairs carried out correctly). Spare parts
are available for 10 years.
-
Never use steam cleaners.
-
Before cleaning, make sure the cooking zones are switched off and that the residual heat indicator ("H")
is not displayed.
TM
treatment. iXelium
DESCRIPTION
Continuous pressure on control panel
area.
The control panel switches off because of
excessively high temperatures.
The connection voltage is wrong.
Call the After-sales Service and specify the error code.
TM
is the exclusive Whirlpool finishing that guarantees a perfect clean and a long-
POSSIBLE CAUSES
Water or utensils on control panel.
The internal temperature of electronic
parts is too high.
The sensor detects a discrepancy between
the appliance voltage and that of the
mains supply.
EN10
REMEDY
Clean the control panel.
Wait for the hob to cool down before
using it again.
Disconnect the hob from the mains
and check the electrical connection.

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