Troubleshooting; Assistance Orservice - Whirlpool RCS2002 Use & Care Manual

Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
• Is the proper cookware being used?
See "Cookware" section.
• Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
• Is the appliance level?
Level the appliance. See the Installation Instructions.
• On coil element models, is the element inserted properly?
See "Coil Elements and Burner Bowls" section.
ASSISTANCE ORSERVICE
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP® replacement parts. FSP replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL ® appliance.
To locate FSP_ replacement parts in your area, call us or your
nearest Whirlpool designated service center.
Cooktop Protectant
(on ceramic glass models only)
Order Part Number 31463
Cooktop Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
Cooktop Scraper
(ceramic glass models)
Order Part Number 3183488
All-Purpose Appliance Cleaner
Order Part Number 31662
Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
• Features and specifications on our full line of appliances.
•
Installation information.
• Use and maintenance procedures.
•
Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer experience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Canning Unit Kit
(coil element models)
Order Part Number 242905
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 31462
Gas Grate and Drip Pan Cleaner
Order Part Number 31617
Please call the Whirlpool Canada LP Customer Interaction Centre
toll free: 1-800-807-6777.
Our consultants provide assistance with:
•
Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool
Canada LP with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464