You Cannot Use One-Touch Connection (Nfc); The Computer Does Not Recognize This Product - Sony a7s II How To Use Manual

[357] Troubleshooting
The shooting screen for [Smart Remote Embedded] is
not displayed smoothly./The connection between this
product and the smartphone is disconnected.
Data communication between this product and the smartphone may fail due to signal
conditions. Place this product closer to the smartphone.
[358] Troubleshooting

You cannot use One-Touch connection (NFC).

Place the (N mark) on the smartphone and the
together as possible. If there is no response, move the smartphone a few millimeters or
move the smartphone away from this product, wait more than 10 seconds, and then touch
them together again.
[Airplane Mode] is set to [On]. Set [Airplane Mode] to [Off].
Check whether the NFC function is activated on your smartphone. For details, refer to the
instruction manual of the smartphone.
Do not place any metal objects other than a smartphone near the
Do not contact two or more smartphones to this product at the same time.
If another NFC-based application is running on your smartphone, terminate that
application.
Switch to shooting mode before touching the smartphone to the product. The application
will not activate if the product is in playback mode.
[359] Troubleshooting

The computer does not recognize this product.

Set [USB Connection] to [Mass Storage].
Check that the power of the camera is turned on.
If the battery level is low, insert a charged battery pack.
Use the micro USB cable (supplied) to connect the devices.
Disconnect the USB cable, and connect it again firmly.
Troubleshooting
Troubleshooting
Troubleshooting
Wi-Fi
Wi-Fi
(N mark) on the product as close
Computers
(N mark).