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Canon DR-5020 Quick Reference: Error Codes

Canon all in one printer user manual.
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ERROR CODES

Error Code
d01, d02, d03
P00, P01, P02, P03,
P04, P06, P08, P10,
P20
P80
J18
Error codes appear on the operation panel's counter display when a
scanner malfunction occurs.
Cause and Solution
Two or more document pages were scanned.
Press the Stop key to reset the counter display. Check the
document with the scanned image, and scan the document again.
• Feeding a stack of mixed size or thickness with double feed
detection ON will cause this error message to appear, regardless
of whether a double feed has actually occurred. Set double feed
detection OFF when working with these types of stacks.
Scanned paper jam.
Remove the jammed paper and scan the document again.
• If this error continues to occur, use the fixed thickness mode or
the paper feed adjustment lever to establish the appropriate
setting.
Paper feed error.
Open and close the upper unit.
• If this error continues to occur, use the fixed thickness mode or
the paper feed adjustment lever to establish the appropriate
setting.
Skew error occurs even though paper is not being fed at
an angle.
The scanner erroneously judges that a skew is occurring. Remove
the jammed paper and scan the document again.
• This error occurs when the area 5 mm (0.2 in.) from the top edge
of the original contains text or pictures, when the original has a
dark background, or when the edges of the original are damaged.
If this error occurs, turn skew detection OFF and scan the
document again. Or, make a copy of the document on different
paper, provide a wider margin around the document (or lighten the
background), and scan the document again.
A complete list of error codes and solutions to other types of
scanner trouble can be found in Chapter 4 of the Instructions
manual ("Troubleshooting").
T R O U B L E S H O O T I N G
3
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