The contents of this manual are subject to change without notice. e Every effort has been made to ensure the accuracy of information presented in this manual. However , Canon Electronics Inc. and the subsidiaries on the back cover assume no responsibility for any errors or their consequences.
INTRODUCTION Thank you purchasing the Canon Document Scanner DR-5020/5080C. In all, three manuals are provided with the DR-5020/5080C: DR-5020/5080C Instructions (this manual), Scanning Utility 5000 Instructions and ISIS/TWAIN Driver Instructions. This manual describes handling of the scanner, for example, how to connect the scanner, load paper and remove jammed paper.
CONVENTIONS This manual uses the following symbols and indications. Before you start reading this manual, read the following and familiarize yourself with their meanings. Read carefully to avoid death or serious injury. WARNING Read carefully to avoid damage to the equipment or loss of valuable data. CAUTION Memos indicate where you will find useful information in this manual.
INTRODUCTION ...1 CONVENTIONS ...2 Safety Precautions ...6 Chapter 1 About DR-5020/5080C 1.1 Features of DR-5020/5080C ...12 1.2 Packaging: What’s in the Box? ...14 1.3 Part Names ... 15 N Front view ... 15 N Rear view ... 16 N Operation panel ... 17 N Removable tray ...
Chapter 3 Preparing Documents 3.1 About Documents ...36 3.2 Document Feeding and Scanning ...38 Scan Procedure ... 39 N Remote mode ... 40 N Semi-Auto mode ... 43 N Auto mode ... 46 N Manual mode ... 50 Counting the Number of Originals In a Document ... 53 Function Sheets ...
Safety Precautions Daily Maintenance When you are working around the unit, follow these precautions to avoid the hazards of fire and electrical shock: I Never install and operate the unit near flammable substances such as alcohol, paint thinner, benzene, or any other type of volatile solution. WARNING I Never damage or modify the power cord, and never place heavy objects on the power cord.
I To avoid damage to the unit, never place the unit on an unstable or vibrating surface. The unit may tip or fall over, and cause an injury. CAUTION I To avoid overheating and causing a fire, never block the air vents on the rear of the scanner.
About the Installation Location More than 100 mm (3.9 in.) 600 mm (23.6 in.) (with document tray extension closed) For operation, maintenance and ventilation, make sure that there is enough space around the scanner as shown in the illustration above. Do not place the unit in the following places.
About the Power Supply • Be sure to connect to a AC 220-240V (50/60 Hz)/AC 120V (60 Hz) power supply. • Ensure that the scanner is connected to an independent power outlet. Do not plug the scanner into an outlet shared with another device. If you use an extension cable, pay attention to the total amperage of the cable.
Chapter 1 About DR-5020/5080C This chapter describes the features of the scanner, what’s in the box, and the names and functions of parts on the scanner. 1.1 Features of DR-5020/5080C ... 12 1.2 Packaging: What’s in the Box? ... 14 1.3 Part Names ...15...
Chapter 1 About DR-5020/5080C Features of DR-5020/5080C The DR-5020/5080C are versatile document image scanners with high speed scanning performance. Both units deliver excellent black-and-white image data. The DR-5080C also includes features for color and grayscale scanning needs. Here is a summary of the outstanding features of both scanners. G High speed scanning Small documents such as business cards and check-size documents through to A3/11"...
G Simple color or black-and-white gray-scale output (DR-5080C) Besides black-and-white 2-bit output, this unit supports various output modes: gray-scale (4, 16, 256 levels) and color (3, 6, 12, 24 bits). Optional memory may need to be added on depending on the scanning mode. Also, not all modes are supported depending on the application and scanner driver in use.
Chapter 1 About DR-5020/5080C Packaging: What’s in the Box? Make sure that you have everything. Check every item you have removed from the box. If any items are missing, contact your store of purchase. DR-5020/5080C Instructions DR-5020/5080C Instructions Scanning Utility 5000 Instructions ISIS/TWAIN Driver Instructions Function key labels Function sheets...
Part Names This section describes the names and functions of each part. Before you connect the DR-5020/5080C, take a few minutes to familiarize yourself with the main parts. N Front view Document eject tray After a document is scanned, it is ejected onto this tray.
Chapter 1 About DR-5020/5080C N Rear view Air vent DIP switch This switch is for setting the SCSI ID and turning the terminator ON or OFF. (P.25) To avoid overheating and causing a fire, never block the air vents on the rear of the scanner.
N Operation panel (1)Function keys (P. 60) (2)Simplex/Duplex key (3)Mode Selection keys (4)Brightness keys (5)Counter display (6)Feeding Option key (7)Count Only key (8)New File key (9)Stop key (10)Start key (1)Function keys (P.60) Frequently used functions can be registered to these keys so that they can be called up later by one-touch operation.
Chapter 1 About DR-5020/5080C (3)Mode Selection key Select the document scanning mode. (“Black and white/Black and white error diffusion”) Text: This is lighting, when scanning the text documents (including mostly characters) with black and white mode. Picture: This is lighting, when scanning the picture documents including photographs with black and white error diffusion mode.
(7)Count Only key (P.53) Sets the scanner to the Count Only mode for just counting the number of pages in the document. When you press this key, it will light. If you load the document and press the Start key in this state, the document will be fed and the scanner will count the number of pages.
Chapter 1 About DR-5020/5080C N Removable tray This tray can be installed on the document eject tray to prevent short-length documents from flying out of the tray when they are ejected from the scanner. N Document eject support plate Install this plate when scanning large-size (e.g. A3/11" x 17") thin documents. This plate prevents such documents from becoming caught on the document eject tray and curling.
Chapter 2 Preparation Before Use This chapter describes the procedure from scanner connection through to turning the power ON. 2.1 System Requirements ... 22 2.2 Installation and Connection ...23 2.3 Preparing for Paper Feed and Eject ..27 2.4 Turning the Power ON/OFF ...33...
Chapter 2 Preparation Before Use System Requirements To use the DR-5020/5080C, you need the following items in addition to the standard accessories: G Computer G SCSI card G SCSI cable G Application • The driver may not function properly depending on the application you are using. •...
Installation and Connection This section describes scanner installation and connection. For details on the scanner installation location, see “About the Installation Location” in the Safety Precautions (P.8). MEMO Carrying When you move the DR-5020/5080C, hold it firmly with both hands as shown in the figure below and carry it carefully.
Chapter 2 Preparation Before Use Connecting to a Computer Connect the scanner to the computer. Before you connect the scanner to the computer, be sure to turn both the scanner and the computer OFF. CAUTION The following items are also needed when you connect the scanner: G SCSI card HINT Check that the SCSI card is installed on your computer.
N Setting the SCSI ID and terminator Set the SCSI ID and terminator using the DIP switch on the rear of the scanner. The DIP switch is ON at the up position and OFF at the down position. Default (Terminator : OFF, SCSI ID = 2) SCSI ID switch Terminator ON/OFF switch DIP switch...
Chapter 2 Preparation Before Use Connecting the Power Cord Connect the power cord. Be sure to use only the power cord provided with the scanner. N Connecting the power cord When connecting the power cord, follow these precautions. Failure to do so might cause a fire or electrical shock.
Preparing for Paper Feed and Eject Pull out the paper feed section and eject section or detachable tray or support plate to accommodate the size of the document to be scanned. Also, affix the label for aiding adjustment of the document guide. Preparing the Document Tray Extension and Document Eject Tray Extension Use the document tray extension and document eject tray extension to...
Chapter 2 Preparation Before Use Gently open the wire extension. The wire extension is used when scanning documents larger than A4 or LTR. MEMO...
N Document eject tray extension Use the document eject tray extension to accommodate the size of the document to be scanned. The document eject tray extension opens out in three stages to accommodate different types and sizes of document. Pick up eject tray extension 1 from the center of the document eject tray.
Chapter 2 Preparation Before Use N Document eject support plate Install this plate when scanning large-size documents or documents with a slippery surface. When such documents are ejected from the scanner, they may become caught on the document eject section and become curled, or cause a paper jam.
N Removable tray Attach this tray when you are scanning small-size documents. This tray prevents documents from flying out of the tray when they are ejected from the scanner. Install the removable tray on the center of the eject tray. The removable tray is held in place by magnets.
Chapter 2 Preparation Before Use Paper Feed Adjustment Slide the paper feed adjustment lever to adjust paper feed when a paper feed error occurs because of friction arising from a slippery document surface. The paper feed adjustment lever can be adjusted to three positions. The normal setting is the left (|) position.
Turning the Power ON/OFF Follow the procedures below to turn the scanner power ON and OFF. Turning the Power ON Be sure to turn the power of all connected SCSI devices ON before the computer ON. HINT To turn the scanner ON, press the power switch. “0000”...
Chapter 2 Preparation Before Use In the case of “Update Device Driver Wizard” (Windows 95), click Next and then click Finish on the next screen. In the case of “Add New Hardware Wizard” (Windows 98), follow the procedure described below. 1.
Chapter 3 Preparing Documents This chapter describes precautions regarding documents that can be handled on this scanner and document feed and scanning operations. 3.1 About Documents ... 36 3.2 Document Feeding and Scanning ...38 3.3 Setting Scan Conditions ...58...
Chapter 3 Preparing Documents About Documents The DR-5020/5080C can feed a wide variety of document sizes. The ranges of width and length for a document as follows: Width : 55 to 297 mm (2.2 to 11.7 in.) (The actual maximum scanning width is 295 mm/11.6 in..) Length : 70 to 432 mm (2.8 to 17.0 in.) Thickness...
• Documents comprising pages of differing thickness and size may cause a malfunction during feeding. MEMO • Heavily curled documents or wrinkled or creased paper may cause double feed. • Documents containing text or pictures within 5 mm (0.2 in.) of its edges or documents with a color background may cause erroneous skew detection or automatic size detection.
Chapter 3 Preparing Documents Document Feeding and Scanning Load the document in the scanner and scan it. You can also count the number of pages in the document. This section describes the following items: • Scan procedure (according to feed mode) •...
Scan Procedure The procedure for scanning a document varies according to which feed mode is set on the scanner. You can choose from the following four feed modes using the Feeding Option key. G Remote mode (default) This mode is best suited to scanning only one document stack. In this mode, the scanner starts scanning when you instruct scanning in the application with the document loaded on the scanner.
Chapter 3 Preparing Documents N Remote mode This mode is best suited to scanning only one document stack. Make sure that all of the Semi-Auto, Auto and Manual lamps are out. If any of the lamps is lit, press the Feeding Option key until all lamps are out.
Fan a group of pages to be scanned until the edges are even. Load the document face up with the top edge of the document inserted first into the scanner. • When you load the document on the document tray, load the document with its top side face up.
Chapter 3 Preparing Documents Set the paper guides for the width of the document you are going to scan. Instruct scanning in the application. The document tray rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered. If paper feed stops during scanning due to a system error or paper jam, make sure that the last page of the original that was being fed in was recorded properly before MEMO...
N Semi-Auto mode Use the Semi-Auto mode to continuously scan a stack of different-size documents. Press the Feeding Option key on the operation panel to light [Semi- Auto]. Feeding Option key Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture [Text]: This is lighting, when scanning...
Chapter 3 Preparing Documents Fan a group of pages to be scanned until the edges are even. Load the document face up with the top edge of the document inserted first into the scanner. • When you load the document on the document tray, load the document with its top side face up.
Set the paper guides for the width of the document you are going to scan. Instruct scanning in the application. The Start key changes color from red to green. Press the Start key. The document tray rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered.
Chapter 3 Preparing Documents N Auto mode Use the Auto mode to continuously scan a stack of same-size documents. Press the Feeding Option key on the operation panel to light [Auto]. Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture [Text]: This is lighting, when scanning...
Load one page of the document you are going to scan, and set the paper guides for the width of the document. Instruct scanning in the application. The Start key changes color from red to green. When the scanning mode is set to Auto, the sensor located on the document tray shown in the figure below automatically detects the document to start scanning.
Chapter 3 Preparing Documents Load the document face up with the top edge of the document inserted first into the scanner. • When you load the document on the document tray, load the document with its top side face up. MEMO •...
The document tray automatically rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered. Scanning does not start when the document is loaded first. In this case, either press the Start key, or remove and load the document again. If paper feed stops during scanning due to a system error or paper jam, make sure that the last page of the original that was being fed in was recorded properly before MEMO...
Chapter 3 Preparing Documents N Manual mode Use this mode to scan documents that are not fed well (e.g. paper quality that is more likely to cause double feed). In this mode, you load the document one page at a time. Press the Feeding Option key on the operation panel to light [Manual].
Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture [Text]: This is lighting, when scanning the text documents (including mostly characters) with black and white mode. [Picture]: This is lighting, when scanning the picture documents including...
Chapter 3 Preparing Documents Load one sheet face up with the top inserted into the scanner. The document is scanned. Insert the document one page at a time. To end scanning, press the Stop key. The document tray remains at the raised position. To return the document tray to its original position, press the Feeding Option key and then select any key other HINT than [Manual].
Counting the Number of Originals In a Document The number of originals in a document can be counted, for example, when the number is unknown by setting the scanner to the Count Only mode. Press the Count Only key on the operation panel of the scanner. The Count Only key lamp lights to indicate the Count Only mode.
Chapter 3 Preparing Documents When counting ends, press the Count Only key to cancel the Count Only mode. To clear the count on the counter display, hold the Stop key down for at least two seconds. You can use the above count to conduct a verify scan (automatically verify the number of pages in the document during scanning).
Function Sheets The scanner comes with several Function Sheets which can be used to activate various functions. If you feed a Function Sheet together with documents, the scanner will detect the Function Sheet and automatically set the desired scanning mode. •...
Chapter 3 Preparing Documents The following five types of Function Sheets come with the DR-5020/5080C. G Scanner Control Sheets These sheets control the mode in which the document is scanned. The following Control Sheets for each of the scan modes are provided. For Duplex mode Tells the scanner to scan and store contents of front and back of the page.
• Make copies of the original Function Sheets and store the originals in a safe, clean place. HINT • If you copy Function Sheets, make sure that the copies are the same size as the originals and crisp and clear, neither too light nor too dark. Copies that are too light or too dark could cause scanning errors.
Chapter 3 Preparing Documents Setting Scan Conditions The conditions that are applied when you scan a document are set on the operation panel. Basically, the following three items are set: • Basic settings Set the most basic scan conditions: feed mode, brightness, simplex/duplex, etc.
Basic Settings The following items can be set on the operation panel according to the type of document to be scanned. Function keys (P.60) Simplex/Duplex key Selects whether to scan only one side of the document or both sides. Simplex: Duplex: Mode Selection keys Selects the document scanning mode (“Black and white/Black and white error...
Chapter 3 Preparing Documents Function Key Settings Function Key 1 Function Key 3 Four function keys are located at the top of the operation panel. These keys can be used easily by one-touch operation on the operation panel by registering the following items.
N Manual Thickness Adjustment This scanner is initially set to automatically detect the thickness of paper during scanning. This function, however, may not function properly when scanning extremely thick or thin paper. If this happens, the user must manually adjust the paper thickness so that documents are fed smoothly through the scanner.
Chapter 3 Preparing Documents Press the blinking key again. This sets the paper thickness, and resets the counter display. • To enable the value set in the above procedure, you must set Fixed Thickness Mode (P.62). MEMO • The paper thickness can also be adjusted in the application. When the paper thickness has been adjusted on both the scanner operation panel and in the application, priority is given to the last made setting.
You can select whether to turn the double feed detection function ON or OFF by a function key. To detect double feed, press the function key (default is function key 4) to which double feed detection is registered, and scan the document with the key lamp lit. To disable double feed detection, press the key to which the double feed detection is registered to turn the lamp OFF.
Chapter 3 Preparing Documents Setting in the User Mode The DR-5020/5080C allows you to select which operation mode (user mode) is used for each of the items below. (Settings U5 to U9 are available only when the corresponding optional device (imprinter, bar code decoder or endorser) is attached.) Energy-saveing mode setting U0-0...
N How to Set the User mode Hold down key for at least five seconds. blinks, and the user mode appears on the counter display. Select the user mode address (one of U1 to U9) using the keys. Press the key to select the mode (last number) to be used.
Chapter 4 Troubleshooting This chapter describes causes of trouble that may occur on the DR-5020/5080C and how to remedy the trouble. 4.1 When The Scanner Is Not Recognized ...68 4.2 Removing Paper Jams ...70 4.3 Paper Feed Trouble ... 75 4.4 When The Scanned Image is Not Normal ...
Chapter 4 Troubleshooting When The Scanner Is Not Recognized The following describes possible causes of your computer not recognizing the scanner. Remedy the problem by following the remedy for the respective cause. Cause Scanner is not correctly connected. Remedy Connect the scanner to the SCSI card correctly. Cause The SCSI card is not correctly recognized.
Cause The scanner was turned ON after the computer. Remedy Turn the computer and scanner OFF, turn the scanner ON and then turn the computer ON again. Cause The scanner is OFF. Remedy Turn the computer OFF, turn the scanner ON and then turn the computer ON again.
Chapter 4 Troubleshooting Removing Paper Jams Paper may have jammed if scanning stops midway or “PXX” appears on the counter display. Follow the procedure below to remove jammed paper from inside the DR-5020/ 5080C. • Be very careful when you remove a paper jam. You may be injured unexpectedly. For example, the paper edges may cut your fingers, or the document may be damaged.
Open the upper unit. Press the open/close button, and lift up the upper unit until it stops and is held at that position. Remove the jammed paper from inside the scanner. To close the upper unit, push the upper unit inwards as far as possible, and then release the upper unit.
Chapter 4 Troubleshooting When the upper unit has fallen as far as it can go, press down firmly on both sides to close it. If you press the upper unit down only on one side, the opposite side will not be full closed. Make sure that you hear it click into place.
Paper Jam in Paper Exit Section Remove the jammed paper from the document tray or the document eject tray. Remove the removable tray or document eject support plate if they are installed on the document tray. Close the document eject tray extension if it is open.
Chapter 4 Troubleshooting Remove any jammed paper from the exit section. Press the upper unit down firmly on both sides to close it. If you press the upper unit down only on one side, the opposite side will not be full closed. Make sure that you hear it click into place.
• Dirty or worn rollers inside the scanner cause paper jams. Clean rollers if dirty. (P.83) Worn rollers must be replaced. Contact a Canon service department. Condition The document tray does not rise and clicks into place. Cause and remedy The weight of the loaded paper sometimes increases due to the environment (e.g.
Chapter 4 Troubleshooting Condition Cause and remedy Condition Cause and remedy Condition Cause and remedy Double feed cannot be detected. Double feed detection is not possible on documents having a width of 130 mm (5.1 in.) or less even if double feed detection is set to ON.
OFF (P.64). If this does not rectify the problem, contact the computer or SCSI card manufacturer. If the above remedies do not rectify the problem, contact a Canon service department. 4.4 When The Scanned Image is Not Normal...
Chapter 4 Troubleshooting When An Error Code is Displayed When the scanner unit malfunctions or when trouble such as a paper feed or eject error occurs, an error code appears on the counter display of the operation panel. The following describes error codes that appear on the counter display and how to remedy the error.
Cause Unit internal error Remedy The unit must be repaired by a service engineer. Turn the power OFF, contact the store of purchase or a Canon service department, and notify them of the error code. Error code Cause Too much data. Ran out of memory.
Chapter 4 Troubleshooting Error code Cause Number of scanned document sheets is less than the set number of sheets in the verify scan. Remedy Two or more sheets may have been fed when the document is scanned. Press the Stop key to reset the counter to “0”. Check the number of scanned images with the number of document sheets to see if all document sheets have been correctly scanned, and scan the document again.
Chapter 5 Daily Cleaning Daily Cleaning To ensure high-quality image scanning, regularly clean your DR-5020/5080C as described below. • Before you clean the scanner, turn the scanner and computer power OFF and disconnect the power cord from the power outlet. Failure to do so might cause CAUTION electrical shock.
Cleaning the Scanning Glasses and Rollers A probable cause of stripes appearing in scanned images or dirt appearing on scanned documents is dirt on the scanning glasses or rollers. Clean scanning glasses and rollers regularly. Press the power switch to turn the scanner OFF, and unplug the power cord from the power outlet.
Chapter 5 Daily Cleaning Use a clean, soft cloth to wipe the scanning glasses. Be sure to clean both scanning glasses, the one below and one above. Never spray mild detergent or water directly on the scanning glasses. The spray could penetrate below the glass and contaminate the internal light source and CAUTION lenses.
Wipe the rollers with a firmly wrung cloth moistened with water or mild detergent. Rollers are located at the positions indicated in the figure below. Turn these rollers in the direction of the arrows as you wipe them clean. HINT Roller •...
If paper jams or double-feed (feeding of two or more document pages) occurs frequently in spite of your having cleaned the rollers, a probable cause is roller MEMO friction. If this is the case, replace the rollers. Contact the store of purchase or a Canon service department.
Power Cord If you leave the power plug connected to the power outlet for a long period of time, dust may accumulate at the connecting section of the power outlet, and cause fire or electric shock. We recommend periodically cleaning the power plug. Imprinter Dirt may stick to scanned documents when the imprinter is in use.
Appendix N DR-5020/5080C Scan Mode Tables Error messages are sometimes displayed as some scan modes are not supported on the scanner due to memory restrictions. If this happens, add on optional memory (DR-5080C only) referring to the table below. • Scanning is not possible when the width of the document exceeds 216 mm/8.5 in. in the duplex mode at a resolution of 400 x 400 dpi.
128 MB of memory on DR-5080C (option) O: Supported X: Not supported Resolution Scan mode (H x V) 400×400 300×300 Text mode 300×150 (Black and 240×240 White) 200×200 400×400 Photo mode 300×300 (Black and 300×150 White ED) 240×240 200×200 400×400 300×300 4 levels 300×150...
DR-5020/5080C Specifications Type Document size Automatic feeding capacity Maximum stack height: 45 mm (up to A4) Document feeding Scanning method Light source Scanning mode Scanning resolution (primary scanning direction x secondary scanning direction) Scanning speed (max.) <A4, portrait, binary w/o AE> Automatic feed capacity Other functions...
Weight Approx. 20 kg (44.2 lb) Power requirement AC 220-240V (50/60 Hz), 0.6A (max) AC 120V (60 Hz), 1A (max) Power consumption 120 W (max) Noise Less than 70 dB Operating environment Temperature: 10°C to 32.5°C (50°F to 90.5°F) Humidity: 20% to 80% RH Specifications are subject to change without notice.
Options Name Add-on memory (128 MB) (only for DR-5080C) Imprinter Bar code decoder Endorser For details of each option, contact your sales agent. Function Replacing standard 64 MB with add-on memory allows processing at more accurate scan conditions.* * For details on scan conditions (combinations of scan mode, resolution and paper size) that are enabled by adding optional memory on the scanner, refer to Appendix, DR-5020/5080C Scan Mode Tables (P.88).
Index - A - About documents ... 36 Add-on memory ... 92 Air vent ... 16 Auto mode ... 46 - B - Bar code ... 64 Bar code decoder ... 92 Basic Settings ... 59 Brightness key ... 18, 59 - C - Carrying the scanner ...
- Rear view ... 16 Power cord ... 14, 26 Power cord connector ... 16 Power switch ... 15 - R - Removable tray ... 20, 31 Removing paper jam ... 70 Restore Memorized Setting ... 63 - S - Safety Precautions ...
CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y.11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC.