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5
GSX SERVICE INFORMATION
A
ll GSX consoles are designed to yield many years of
trouble-free 24/7 operation, which is why there's no power
switch on the GSX Surface supply, the Mix Engine, or any
WheatNet-IP Blade. If any GSX system component does require service,
this section covers how to obtain technical assistance, documentation,
software updates, and replacement parts.
PARTS AND REPAIR SERVICES
There are only a handful of field-replaceable parts on the GSX console,
each of which is listed in this section. Most circuit boards and sub-
assemblies are not readily field-serviceable due to the extensive use of
surface-mount components and switching power supplies. The GSX
Surface does have field-replaceable parts, as listed in the GSX Parts List,
but the Mix Engine Blade has no field-replaceable parts and would need to
be returned to Wheatstone for repair, if the need arises.
GSX documentation (this User Manual, a Quick Guide, software revision
information, hookup diagrams, application notes, and service bulletins) are
always available for downloading from the Support & Downloads menu
item on the main Wheatstone web site: www.Wheatstone.com. Most
documents are PDF files so Acrobat Reader 6.0 or later is required.
Parts Ordering and Repair Services
Replacement parts can be purchased through your Wheatstone dealer or
by calling Wheatstone support at 252-638-7000 (New Bern, North
Carolina, east coast USA time zone), or by sending an email to:
techsupport@wheatstone.com.
To expedite part ordering, and to ensure the correct parts are ordered,
have the Wheatstone part number available when ordering. Some parts
and assemblies may have long lead times, so order spares accordingly.
Any component or part, returned to Wheatstone for service, exchange,
or credit, must have an RA (Return Authorization) tracking number issued
prior to their return. Items received without an RA number written on the
shipping label side of the packaging may be delayed and subject to
additional handling fees.
To contact the Wheatstone Technical Support department to request an
RA number, or for installation and other technical support for the GSX
console, call 252-638-7000 (8:30–5:30, east coast time) or send an email
to: techsupport@wheatstone.com.
GSX Parts List
Wheatstone #
Description or Use
011016
GSX Mix Engine (WIP3-88GSX)
012500
IP-GSX 4-fader Input Module Assembly
012501
MSTR-GSX Master Module Assembly
012524
OL3-GSX OLED loaded card assy. (Master panel)
012532
OL4-GSX OLED loaded card assy. (Input panel)
012528
BKN-GSX 1-slot blank panel
012529
BKW-GSX 2-slot blank panel
012533
ON SW-GSX On/Off loaded card assy.
012544
HC-GSX Host Card assy. (used in both size frames)
007533
PS-1600 Rackmount Power Supply
007507
PS-1600 locking DC cable (16-feet)
260005
TRS headphone jack (a soldered part)
510319
Switch w/red LED (TB and Cue) (a soldered part)
510320
Switch w/RGB LED (1, 2, Bus Assign, Master panel
switches except for TB) (a soldered part)
510325
Switch w/red LED (TB on Master panel) (a soldered part)
520001
Black fader knob
520002
Blue fader knob
520003
Green fader knob
520004
Gray fader knob
520005
Orange fader knob
520006
Red fader knob
520007
White fader knob
520008
Yellow fader knob
520130
Satin Silver fader knob (standard)
520161
Push-on knurled encoder knob
530343
Blue button cap (On)
530346
White button cap (Off)
540052
Fader, mono (a soldered part)
560002
rotary encoder (a soldered part)
960016
Cue speaker (a soldered part)
69
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