Trouble Shooting - Zoetis AlphaTrak 3 User Manual

Trouble Shooting

1. The meter does not enter test mode after
inserting a
test strip.
2. The test does not start after applying the
blood drop.
What It Means
• Test strip is inserted upside down, or
bottom end in, or not fully inserted into the
meter.
• No battery is installed
• Battery is installed incorrectly
 Dead battery
• Defective test strip or meter
• Blood or foreign objects put in the test strip
port
• Blood drop is too small
• Defective test strip
• Sample applied after meter turns off
• Defective meter
What To Do
 Insert test strip print side up, top end in.
 Install battery with (+) facing up.
 Replace battery. Reset date and time, if
necessary.
 If meter still does not enter test mode,
contact Zoetis Customer Care.
 Contact Zoetis Customer Care.
 Add blood to the same sample area within
 60 seconds, or repeat the test using a new
test strip and a larger blood drop.
 Repeat the test using a new test strip.
Wait for drop and strip to appear before
applying blood or control solution.
 If problem persists, contact Zoetis
Customer Care.
 Contact Zoetis Customer Care.
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