Brother MFC-J1010DW Online User's Manual page 410

Difficulties
Printed text or images are
skewed.
There are smudges or stains at
the top center of the printed page.
Printing appears dirty or ink
seems to run.
Ink is smudged or wet when using
glossy photo paper.
Stains appear on the reverse side
or at the bottom of the page.
The printouts are wrinkled.
Smudge or stain on the reverse
side of the page when using the
automatic 2-sided printing feature.
Paper Handling Difficulties
Difficulties
The machine does not feed paper. Make sure the paper tray is pushed in all the way until it locks into place.
Suggestions
Change the print options.
See Related Information: Change the Print Options to Improve Your Print
Results.
Make sure the paper is loaded correctly in the paper tray and the paper guides
are adjusted correctly.
See Related Information: Load Paper.
Make sure the Jam Clear Cover is closed correctly.
Make sure the paper is not too thick or curled.
See Related Information: Acceptable Print Media.
Make sure you are using the recommended types of paper. Do not handle the
paper until the ink is dry.
See Related Information: Acceptable Print Media.
Make sure the printing surface is face down in the paper tray.
Make sure you are using Genuine Brother Ink.
If you are using photo paper, make sure the glossy side of the photo paper is
face down in the tray and you have set the correct paper type. If you are printing
a photo from your computer, set the Media Type in the printer driver or in the
application you use to print.
Be sure to check the front and back of the paper. Place the glossy surface
(printing surface) face down.
See Related Information: Change the Paper Size and Paper Type.
If you use glossy photo paper, make sure the paper type setting is correct.
Make sure the printer platen is not dirty with ink.
See Related Information: Clean the Machine's Printer Platen.
Make sure you are using Genuine Brother Ink.
Make sure you are using the paper support flap.
See Related Information: Load Paper.
Make sure the paper feed rollers are not dirty with ink.
See Related Information: Clean the Paper Feed Rollers.
(Windows)
In the printer driver, select the Advanced tab, click Other Print Options, and
then click Advanced Color Settings. Clear the Bi-Directional Printing check
box.
Make sure you are using Genuine Brother Ink.
(Windows)
Change the Reduce Smudge option in your printer driver properties or
preferences.
See Related Information: Prevent Smudged Printouts and Paper Jams
(Windows).
Suggestions
Make sure the Jam Clear Cover at the back of the machine is closed.
If the machine's LCD displays a Paper Jam message and you still have a
problem, see Related Information: Error and Maintenance Messages.
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