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Incorrect media placement
Leaking burner
Blue flames (excessive)
Fireplace is warming up
Too much primary air
Exhaust restrictor setting
Rich flames (excessive)
Not enough primary air
Improper exhaust restrictor setting
Problem with venting system
Incorrect media placement
Incorrect gas input rate
Glass fogs on start-up
Condensation is formed on start up
Glass gets hazy over time
Additives in gas accumulates on glass
Fireplace gets excessivly hot
Temp sensor is faulty
Timing relay is faulty
Dead or weak fan(s)
Sticking sail switch(s)
(coupled with weak/dead fan)
Chase construction obstruction
Material encroaching on minimum clearances
Problem with venting system
Exhaust restrictor setting
Incorrect gas input rate
Top light not working
Burnt out light bulb
Blown top light fuse
Faulty wiring
LEDs not working (if equipped)
Faulty LED wiring
Faulty LED components
LED dead section
Damaged LED in section
LEDs work but not responding
No command signal to LED controller
IFC locked out (flahsing red
Flame sensor signal lost during burner operation
light)
Pilot ignition sequence timed out
Fireplace lost gas supply
Problem with safety circuit system
(flame shuts off after 10-20 minutes)
IFC confused
Fireplace unresponsive
No power to fireplace
Blown IFC fuse
IFC locked out
Natural vent Power vent mode activated
Power vent Natural vent mode activated
IFC not receiving vacuum switch signal
48 |
Ensure secondary air slots are cleared
Ensure burner is sealed
Flames will yellow as fireplace heats up
Decrease primary air by closing air shutter (venturi)
Improper exhaust restrictor setting
Increase primary air by opening air shutter (venturi)
(NG) Remove venturi box covers for even more primary air
Adjust exhaust restrictor setting
Ensure venting system is properly set-up
Adjust burner media
Ensure gas input spec's match rating label
Use "Continuous Pilot" mode (CPI)
Use "Continuous Pilot" mode (CPI)
Ensure temp sensor is working
Ensure timing relay is working
Ensure all fans are running at a decent speed
Ensure all fans are seeing at least 100VAC
Ensure proper sail switch operation
Ensure all installation spec's are met
Ensure no air flow obstructions
Ensure all appropriate heat shields are installed
Ensure all installation spec's are met
Ensure venting system is properly set-up
Exhaust restrictor setting too high
Ensure gas input spec's match rating label
Replace light bulb assembly (50-3516)
Replace top light fuse (50-2076)
Ensure complete top light circuit
Ensure all LED wiring connections are secured
If red operating light is on LED controller Wiring at LED strip may have come disconnected (access from under burner)
Ensure LED controller is working
Ensure LED driver is working
*LED driver is working if LED controller operating light is on
(Discolouring is OK) Ensure LED strip is not visually damaged
Replace LED strip (access from under burner)
Ensure commanding device is linked to LED controller
Reset LED controller with supplied pin (or paper clip)
Ensure healthy burner operation
Ensure healthy pilot operation
Ensure proper gas flow and pressure
Ensure safety system is functioning correctly
Soft reset IFC
Hard reset IFC
Ensure the fireplace is seeing 120VAC
Replace IFC fuse with exact replacement
Reset IFC
PV switch in incorrect position
PV jumper came lose inside IFC
PV switch in incorrect position
Ensure vacuum switch signal reaching IFC
Troubleshooting
Check for piled up burner media covering air slots (vermiculite/glass media)
Check for logs/rocks covering air slots
Check for excessive burner media (no more than 1 layer thick)
Check for foreign burner media
Visually inspect burner for leaks; replace if necessary - DO NOT TEST WITH OPEN FLAME
This is normal
See "Adjusting Primary Air Setting"
Poor air shutter seal on venturi box
See "Venting Configuration"; adjust only if necessary
See "Adjusting Primary Air Setting"
Check that the venturi box covers are removed (LP)
See "Venting Configuration"; adjust only if necessary
Check for approved high-wind termination cap
Check venting configuration is approved
Check venting system for leaks
Check log positioning
Check burner media quantity (should be one layer deep)
Check for obstructed seconard air slots around burner
Check gas inlet pressure
Check gas manifold pressure (with unit running)
Check gas orifice matches rating label for correct fuel type
This is normal, more so in damper climates
This will reduce the build-up rate; clean as necessary
Sensor terminals should be opened when switch is cool (under 100F)
Sensor terminals should be closed when switch is cool (over 120F)
There should be no power at relay when temp sensor is open (cool)
There should be continuity across purple wires only when temp sensor is closed (5s delay)
There should be 120VAC at timing relay only when temp sensor is closed
Check for blown fan fuse
Check for dust, debris, or pet hair at fan axles
There should be continuity across fan terminals (disconnect from circuit)
If fan is weak but free of debris then replace
If all fans are weak, check for voltage output across fan rheostat
There shouldn't be continuity across sail switch without fan operating
Check for binding sail switch counterweight
Ensure air intake and heat release areas are at or above minimum spec
Check for foreign objects blocking air intake and heat release (even a relaxing pet)
Check installation section for further details
Check installation section for further details
Ensure there're no foreign objects on or above the unit within the chase
Check venting configuration is approved
Check for venting obstructions
Reduce exhaust restriction
Check gas inlet pressure
Check gas manifold pressure (with unit running)
Check gas orifice matches rating label for correct fuel type
Visually inspect bulb for signs of damage, confirm continuity with multimeter
Visually inspect bulb for signs of damage, confirm continuity with multimeter
Check for wire chaffing inside light box
Check top light circuit with multimeter
Use wiring diagram for details
Ensure "AUX" feature is activated on remote transmitter
LED controller input wires may have come disconnected (red and black wires)
Check for "AUX" circuit operation using a multimeter
Check for red operating light on LED controller
Check for 12-24VDC at LED controller input
Check for 120VAC at LED driver input (blue and brown wires)
Wiring at LED strip may have come disconnected (access from under burner)
LEDs sections are 8" long; one damaged LED will kill the whole section
Check that mobile device (or third party system) is pair to LED controller
Check for red operating light on LED controller
See "Flame dropping out.."
See "Pilot not lighting.."
Check gas inlet supply and pressure
Check monitored fan(s) are functioning at a decent speed
Check for complete sail switch operation (U50/U70 models have 2)
Check for continuity across sail switch terminals (see "Safety Circuit System")
Check for correct timing relay switch operation (see "Safety Circuit System")
Press reset botton on fireplace switch panel and re-sync remote (tool may be required)
Cut power to IFC (could use circuit breaker) and reconnect
Check circuit breaker
Do any fireplace features work? If so, fireplace has power
Check for 120VAC at the IFC
Check for bare electrical connections
Check for electrical short in top light box
Was there a recent power surge?
See "IFC locked out" for possible causes
Check the position of PV switch - the "-" should be down if operating with natural vent
Ensure the IFC PV jumper hasn't come lose inside the IFC (orange wires)
Check the position of PV switch - the "o" should be down if operating with power vent
Ensure secure wiring interceptor connections at IFC (yellow wires)
Check for continuity across vacuum signal while in start-up mode
Check for PV fan operation during start-up mode (can you hear it?)
If the sparker is activating then PV start-up mode is functioning, problem lies elsewhere
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