Get More Help - Motorola moto G9 PLAY User Manual

Fix a problem : Maintenance procedures
5. Press the Power button to restart in Recovery mode.
6. Use the Volume buttons to scroll to Wipe data/factory reset, then press the Power button to select it.
7. Use Volume buttons to scroll to Factory data reset, then press the Power button to select it.
Allow several seconds for the reset to complete.
8. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it.
Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power
button until the screen turns dark, then release it to power up normally.
9. If you reset your phone because you suspect a third-party app is causing problems, when you set up the
phone again, be sure you don't copy all apps.
phone has no issues, install the next app and retest.

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Issue
Billing or cellular network issues Contact your carrier.
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Phone issue
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Where to get help
Open the app and touch or
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one app at a time and use the phone for a while. If the
> Help.
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