Account And Sign-In Issues; Forgot Unlock Code; Can't Sign In To Google; Account Sync Issues - Motorola moto G9 PLAY User Manual

Fix a problem : Account and sign-in issues

Forgot unlock code

If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up
again, and set a new screen
1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If
you've forgotten them, use Google's
2. Perform an external reset

Can't sign in to Google

If you've forgotten the Gmail address and password for your Google account:
1. Visit Google's website
2. On a computer, log in to Gmail and confirm that the new password works.
3. Wait 24 hours after changing your password before resetting your device. For security, you can't use an
account to set up a phone after reset if that password changed within 24 hours.

Account sync issues

If your account is having problems syncing, you may see a message or an
In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having
sync issues, try the solutions below.
Sync account manually
1. Go to Settings > Accounts.
2. Touch the account to sync.
3. Touch Account sync.
If your phone syncs, your issue is fixed. If not, try the troubleshooting solutions below.
Basic troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1. Check that auto-sync is on.
a. Go to Settings
b. Touch the account.
by the account name means that some or all of the account's information is configured to auto-sync.
by the account name means that the account will not auto-sync.
lock.
website
of your phone.
to reset the password.
> Accounts.
to retrieve them.
icon.
197