Screen Is Frozen Or Won't Respond; Sd Card Problems - Motorola moto G9 PLAY User Manual

Fix a problem : Hardware issues
2. Troubleshoot your phone:
a. Check if a software update
b. Check available storage
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary
files and clear cached data.
3. Troubleshoot your apps:
a. Check for app
b. Use safe mode
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
settings.
A factory data reset will remove all data from your phone.

Screen is frozen or won't respond

Tip: If your screen goes black when the phone rings so you can't answer the call,
If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to the charger, restart
again by holding down the Power button for 30 seconds.
If your phone freezes again, check for a larger issue:
1. Restart your phone to unfreeze it.
2. Check if a software update
3. Check available storage
You may see issues if your phone's internal storage is almost full. To free up space, remove unnecessary files
and clear cached data.
4. Check for app updates.
If you can't unfreeze the phone,
causing the issue.
A factory data reset will remove all data from your phone.

SD card problems

Phone doesn't recognize new SD card
If your phone isn't recognizing a new card that you inserted, try these steps. After each step, check to see if the
issue is fixed.
is available for your phone.
and clear space
updates.
to see if apps you installed are causing the issue and uninstall as needed.
is available for your phone.
and clear space
reset your phone
if needed.
if needed.
to factory settings, to remove any processes that may be
reset your phone to factory
clear data for the Phone app.
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