Phone Won't Turn On; Phone Restarts Or Crashes - Motorola moto G9 PLAY User Manual

Fix a problem : Hardware issues
•
Using phone while it's
• Downloading or uploading a lot of data
Ways to keep your phone from heating up
• Pause resource-intensive features or apps until your phone cools down.
•
Always use the charger that came with your phone.
•
Keep your phone away from direct heat or excessive sunlight.
•
Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up.
• Reduce your phone's
If you're not using or charging it
Sometimes a process can get stuck in the background. If your phone is hot but you're not using or charging it, turn
your phone off and on again. This will stop the previously stuck process and resolve the issue.

Phone won't turn on

If your phone isn't starting, won't turn on, has a black or blank screen, or turns on but immediately turns off, try
these steps to fix the issue.
1. Hold down your phone's Power button for 5-7 seconds, or up to 30 seconds.
This should restart (or "reboot") your phone.
2. Charge the phone.
If your phone has a
that the phone is charging but battery is too low to power the screen.
If you're having trouble charging, try these
3. If you don't see a battery icon after you plug your phone in to charge, the issue could be with your screen.
Check if your phone rings by calling it from another phone. If it rings, the issue is with your screen and you can
try these troubleshooting
4. Perform an external reset of your phone.

Phone restarts or crashes

If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1. Restart your phone:
a. Hold down the Power button for about 30 seconds.
b. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the
charger, restart again by holding down the Power button for 30 seconds.
charging
display brightness.
sign-of-life indicator, look for a white light near the top front of the phone. This indicates
steps.
Learn how.
troubleshooting steps.
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