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Fix issues : Account and sign-in issues
Forgot the unlock code
If you have forgotten your PIN, pattern or password for unlocking your screen, you need to erase your
phone, set it up again and set a
1.
Make sure that you know your Gmail address and password, which you'll need when setting up the
phone. If you've forgotten them, use Google's
2.
Perform an
external reset
Can't sign in to Google
If you've forgotten the Gmail address and password for your Google account:
1.
Visit
Google's website
2.
On a computer, log in to Gmail and confirm that the new password works.
3.
Wait 24 hours after changing your password before resetting your device. For security, you can't use an
account to set up a phone after reset if that password changed within 24 hours.
Account sync issues
If your account is having problems syncing, you may see a message or an
In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep
having sync issues, try the solutions below.
Sync account manually
1.
Go to
Settings
> Accounts.
2.
Touch the account to sync.
3.
Touch Account sync.
If your phone syncs, your issue is fixed. If not, try the troubleshooting solutions below.
Basic troubleshooting
After each troubleshooting step, try manually syncing to test if sync works.
1.
Check that auto-sync is on.
a.
Go to
Settings
b.
Touch the account.
by the account name means that some or all of the account's information is configured to auto-
sync.
by the account name means that the account will not auto-sync.
new screen
lock.
of your phone.
to reset the password.
> Accounts.
website
to retrieve them.
icon.
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