Troubleshooting Suggestions - Wells SS4 Series Owner's Manual

TROUBLESHOOTING SUGGESTIONS

SYMPTOM
No power to warmer
Warmer will not heat
Warmer trips circuit breaker
Warmer slow to heat
Drain-equipped unit will not
hold water
Auto-fill unit overflows
Auto-fill unit does not fill
One or more pans of an
auto-fill unit do not fill
There are no user-serviceable components in this appliance.
In all instances of damage or malfunction, contact your Authorized Wells Service Agency for repairs.
WIRING DIAGRAM - AUTOFILL
WIRING DIAGRAM FOR SS4, 8, 10 ROUND WARMERS W/ AUTOFILL
120 AND 208/240V, SINGLE PHASE
COMMON
35
INPUT
19
MAX
38
36
NO
ALTERNATE LOW
WATER CONTROL
PROBE
34
COM
4
LOW WATER CONTROL
GREEN
5
POSSIBLE CAUSE
Circuit breaker off or tripped
Temperature control not set
Wet insulation
Pan leaking or other internal damage Contact your Authorized Wells Service Agency for repairs
Internal damage
Mineral deposits on pan acting as a
insulator
Wired to wrong voltage
Drain valve not fully closed
Drain valve damaged or pan(s)
leaking
Water level sensor dirty
Internal damage
Water supply turned off or
restricted
Bad Probe or other Internal Damage
Blocked drain manifold
4
34
WATER PAN
37
PROBE
COM
37
34
37
19
4
3
2
36
1
35
WATER FILL VALVE
SUGGESTED REMEDY
Reset circuit breaker
Set control to desired temperature
Verify flange-to counter seal is sound, or reseal with food-
grade silicone sealant
Contact your Authorized Wells Service Agency for repairs
Clean pan(s) with delime cleaner
Verify supply voltage - must match voltage on warmer
nameplate
Check drain valve for debris and close fully
Contact your Authorized Wells Service Agency for repairs
Clean water level sensor
Contact your Authorized Wells Service Agency for repairs
Be sure water supply is turned on and water supply hose
is not pinched or twisted
Contact your Authorized Wells Service Agency for repairs
Clean drain manifold
WATTS
825
620
825
HEATING ELEMENT
3 2
PILOT LIGHT
2
38
THERMOSTAT
3
19 20
14
NOM. AMPS
VOLTS PER LINE
120 6.9
50
3.0 HZ
208
60
240 3.4
WHITE
L1
L3
BLACK
L2
GREEN
OPTIONAL
POWER CORD
(120V, 208V, 240V)
TERM. BLOCK
20
L1
L3
1
L2
35
2M-Z17507 REV (-)