3. The film holder is stuck
inside the scanner
4. The film holder is
automatically ejected
5. The film holder is not
pulled into the scanner,
and the Eject button
LED is Orange
6. The scanner scans very
slowly
The scanner's power or USB cable got
disconnected during the scan or some other error
cause the scan to fail while the scanner was
scanning
Disconnect and reconnect the power and USB
cables to the scanner. The scanner will attempt to
eject any inserted film holder automatically when
turned on. If the film holder is not ejected
automatically, please eject the film holder by
manually pulling it out from the front.
You pressed a button to bring the scanner out of
sleep mode or you just connected the USB cable
after accidently disconnecting it
The scanner will eject any inserted film holder
when coming out of sleep mode or when
connection with a computer has been established.
This behavior is normal.
The scanner and computer are not connected via
USB cable
Please make sure the scanner and your computer
are connected via USB cable. The scanner will not
pull in the film holder if the USB cable is
disconnected.
The scanner installation is not complete
Please complete the scanner installation.
You are running other applications in the
background
Close all the other applications that are running in
the background.
You are scanning at a high resolution (DPI)
Reduce the resolution.
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