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OWNERS SERVICE ASSISTANCE
Service Assistance
Your satisfaction with your inflatable product is very important to
your dealer and to us. If you ever have a problem, question or
concern about your inflatable boat or outboard motor, contact
your dealer or any authorized Mercury Marine dealership. If
additional assistance is required, take these steps.
1. Talk with the dealership's sales manager or service
manager. If this has already been done, then contact the
owner of the dealership.
2. Should you have a question, concern, or problem that
cannot be resolved by your dealership, please contact a
Mercury Marine service office for assistance. Mercury
Marine will work with you and your dealership to resolve all
problems.
The following information will be needed by the service
department:
•
Your name and address
•
Daytime telephone number
•
Model and serial number of your outboard
•
Model and serial number of your inflatable boat
•
The name and address of your dealership
•
Nature of the problem
Parts and Accessories Inquiries
All inquiries concerning genuine replacement parts and
accessories should be directed to your local authorized dealer.
The dealer has the necessary information to order parts and
accessories for you. When inquiring about parts and
accessories, the dealer requires the model and serial number to
order the correct parts.
Service Away from Home
If you are away from your local dealer and the need arises for
service, contact the nearest authorized dealer. If, for any reason,
you cannot obtain service, contact a Mercury Marine service
office.
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