NEC Univerge SV9100 User Manual page 59

Queue Status Display
When Logged Into ACD Group:
1. From an idle state, press the Queue Status Display
key (Service Code 752: *19).
Group No: 01
0----------------- 00:05
List Dir VMsg
The display indicates the number of calls in
Note:
queue, the trunk name, and the length of time
the call has been waiting.
When the Queue Status Display key is pressed,
Note:
the queue status of the extension's group is
displayed. When the extension is not in an
ACD group, the Queue Status of group 1 is
displayed instead.
When an agent logs in using an AIC code, the
Note:
Queue Status of the default ACD group is
displayed.
2. Press Volume Up and Volume Down to scroll
through the Queue Status Displays of all the ACD
Groups.
3. Press the CLEAR key to return the telephone to an
idle state.
When Logged Out of ACD Group:

When ACD agents are logged out and a call is placed
into the ACD queue, the telephones of the logged out
agents will display the Queue Status and hear the
alarm according to the settings defined in system
programming.
Pressing the Queue Status Display key will return the
telephone to idle until the timer expires again.
Answering a Call Using a Headset
1. Press the Headset key to answer.
2. Converse.
3. Press the Headset key to hang up.
Using the Headset with Automatic Answer for
ACD Agents:
1. With the multiline terminal in an idle state, press the
Feature key.
2. Press the HEADSET key (Service Code 751: 05).
Note: The Headset key blinks when Automatic Headset is
activated.
Note: To cancel Automatic Headset, repeat these steps.
Station Speed Dial – Dial Access
To store a Station Speed Dialing number (display
telephones only):
1. Press the Speaker key.
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