AT&T SynJ SB67108 User Manual page 93

Appendix
Troubleshooting
System does not respond to remote commands.
• Make sure to enter your remote access code correctly (see page 19).
• Make sure you are calling from a touch-tone phone. When you dial a
number, you should hear tones. If you hear clicks, the phone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code
while your announcement is playing. Try waiting until the
announcement is over before entering the code.
• There may be interference on the phone line you are using. Press
dial pad keys firmly.
Outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a
normal tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to
new messages differently (page 57). If you subscribe to voicemail
service from your telephone service provider (charges may apply),
contact your telephone service provider for more information on
how to access your voicemail.
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