Ms4000 Media Streamer Warehousing Process - Arris DCX3635 Installation Manual

MS4000 Media Streamer Warehousing Process

The MS4000 Media Streamer allows a mobile client to playback video transcoded from the Media
Gateway. It is an optional configuration which requires that the household account is provisioned with
the "transcoder" rate code in order to use the feature.
Use the following procedure to pre-provision and MS4000 Media Streamer.
Note: MS4000 Media Streamer pre-provisioning is optional.
Preparing a New Device
Follow these steps to prepare a new or repaired MS4000 Media Streamer device for pre-provisioning:
1. Unpack and inspect received MS4000 Media Streamer according to local practices. Contact the
shipper if a received device appears to be damaged.
2. Scan or upload device information into inventory.
3. Proceed to Pre-provisioning Procedure
Preparing a Technician-returned Device
Follow these steps to prepare an MS4000 Media Streamer returned to the warehouse by a technician:
1. The technician should perform the following steps:
a. Remove the device from the previous subscriber's account.
b. Associate the device with the TECH buffer.
c. Return the device to the warehouse.
2. Scan the bar code on the device and assign warehouse status to the device.
3. Proceed to Pre-Provisioning Procedure.
Preparing a Subscriber-returned Device
Follow these steps to prepare an MS4000 Media Streamer returned to a retail site by a subscriber:
1. The retail site should perform the following steps:
a. Remove the device from the subscriber's account.
b. Assign front counter status to the device.
c. Return the device to the warehouse.
2. At the warehouse, scan the bar code on the device and assign warehouse status to the device.
3. Proceed to Pre-provisioning Procedure.
MS4000 Media Streamer Pre-provisioning Procedure
No special process is required to warehouse (pre-provision) this device. This device has a factory reset
button in the back, but it is not necessary to reset the device during warehousing. The software version
is targeted using configuration from the ARRIS Services Portal.