Warranty Conditions; Customer Service; Removing The Product; Removal - OSO HOTWATER Wally Series Installation Manual

7. WARRANTY CONDITIONS

1. Scope
OSO Hotwater AS ("OSO") warrants for 5 years from the date of
purchase that the Product will: i) conform to OSO specifications,
ii) be free from defects in materials and workmanship, subject to
the conditions below. All components are guaranteed to be free
from defects in materials and workmanship for 2 years.
The warranty on products purchased by commercial entities or
installed for commercial use is governed solely by the Norwegian
Sale of Goods Act and the following warranty conditions and
limitations.
2. Coverage
If a defect arises and a valid claim is received within the statutory
warranty period, at its option and to the e tent permitted by law,
OSO will either i) repair the defect, or ii) replace the product with
a product that is identical or similar in function, or iii) refund the
purchase price.
If a defect arises and a valid claim is received after the statutory
warranty period has e pired, but within the e tended warranty
period, OSO will supply a product that is identical or similar
in function. n such cases, OSO will not co er any other costs
associated with the replacement.
Products or components replaced in connection with warranty
claims become the property of OSO. The product or component
being replaced will not result in an e tension of the original
warranty period.
3. Assumptions
The product is adapted to the water quality from most public
water works. Howe er, certain water ualities (see below) may
ha e ery negati e e ects (resulting in corrosion) on the e pected
service life of the product. If there are uncertainties regarding
water uality, the local water supply authority can supply the
necessary data.
This warranty applies only if the following conditions are met:
• The product has been installed according to the installation
instructions supplied and in compliance with all relevant
regulations, standards and re uirements in e ect at the
date of installation.
• he product has not been modified, changed, subjected
to abnormal e ects, and no factory-fitted or supplied parts
have been removed.
• The product has only been connected to public water
works, has been in regular use, and the water uality is as
follows: - Chlorides
- Conducti ity (EC) at 25°C
* n the case of higher alues, the anode should be fitted
before filling the product with water.

7.1 Customer service

In case of problems that cannot be resolved with
the aid of the troubleshooting guide in this in-
stallation manual (section 6.1), contact either:

8. REMOVING THE PRODUCT

8.1 Removal

A) Disconnect from the heat source.
B) Shut off incoming cold water supply.
C) Empty the product of water – see section 4.4.
D) Disconnect all pipes.
E) The product can now be removed.

8.2 Returns scheme

This product is recyclable and should be taken to
the environmental recycling centre. If the product
< 75 mg / *
< 230 μS / cm*
• he heating element has not been e posed to water of a
hardness e ceeding 5°DH (90 mg/ CaCO3).
• Any form of disinfection of the piping has been carried
out without a ecting the product. he product should be
isolated from any form of chlorination.
• The product has been in regular use since the date of
installation. f the Product is not to be used for 60 days or
more, it must be drained down.
• Service and maintenance have been carried out by an
e pert according to the re uirements in the accompanying
installation instructions and all relevant technical
regulations. Any component used for servicing is an
original OSO spare part.
• Any warranty cost has been approved in writing by OSO
before it is charged.
• A purchase receipt and/or receipt for the installation, a
water sample and the defective product will be provided to
OSO on request.
f the abo e conditions are not met, this may result in damage to
the Product and subsequent water leakage.
4. Limitations
The warranty does not cover:
• Any fault or costs arising from incorrect installation or
use, lack of maintenance, negligence, misuse, alteration
or repair carried out incorrectly or any fault caused by
changing the product from its original form.
• Any consequential damage or any indirect loss caused by
any failure or malfunction of the Product.
• Any damage caused by frost, o er-pressure, o er- oltage
or chlorine treatment.
• he e ects of stagnant water if the Product has been left
unused for more than 60 days consecuti ely.
• Any pipework or equipment connected to the Product.
• ransport damage. he carrier should be notified of any
such damage upon receipt.
• Costs due to the fact that the product is not easily
accessible for service.
This warranty does not limit the Purchaser's statutory rights in
any way.
A) The installer who supplied the product.
B) OSO Hotwater AS: Tel.: +47 32 25 00 00
oso@oso.no / www.oso.no
is to be replaced with a new one, the installer can
take the old cylinder away for recycling.
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