Amcrest IP2M-856EW User Manual
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Amcrest IP2M-856EW User Manual

Prohd 2mp motorized lens camera
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Amcrest IP2M-856EW/ IP2M-856EB
ProHD 2MP Motorized Lens Camera
User Manual
Version 1.0.4
th
Revised October 16
, 2018

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Summary of Contents for Amcrest IP2M-856EW

  • Page 1 Amcrest IP2M-856EW/ IP2M-856EB ProHD 2MP Motorized Lens Camera User Manual Version 1.0.4 Revised October 16 , 2018...

  • Page 2: Table Of Contents

    4.1 Default Username and Password ..........................9 4.2 How to Setup the Camera ............................10 4.4 Desktop Access Setup ............................. 18 4.5 Amcrest Cloud Desktop Setup ..........................19 4.6 Web Access Setup (AmcrestView.com) ........................20 4.7 Remote Web Access Setup ............................. 20 5 Operation and Interface ...............................

  • Page 3: Welcome

    • Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 4: Important Safeguards And Warnings

    Important Safeguards and Warnings 1．Electrical Safety All installation and operation should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation.

  • Page 5: Features And Specifications

    Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1 Features and Specifications 1.1 Overview The Amcrest IP2M-856E camera is an excellent digital surveillance product that can be useful to a wide variety of users.

  • Page 6: Device Overview

    Note: There may be slight differences in functionality due to the existence of different product series. IMPORTANT: Due to specific hardware limitations within your camera it is important to note that these devices will not be able to automatically pan/tilt or pivot in either the app or via the web UI on a computer.

  • Page 7: Connection & Installation

    For reference, a Torx/Hex screwdriver tip looks like this: 3 Connection & Installation This section provides information about the connection and installation of the Amcrest IP4M-1028E camera. 3.1 Connection Guide The camera initially should be connected via the following method: Once connected to a PC or mobile device you will be able to configure the device to your network.

  • Page 8: Microsd Card Installation Guide

    Note: Due to specific hardware limitations within your camera it is important to note that these devices will not be able to automatically pan/tilt or pivot in either the app or via the web UI on a computer. For this reason, it is imperative to make sure to mount the cameras properly and position them as efficiently as you can to the areas you wish to monitor.

  • Page 9: Camera Access Setup

    1. Remove the lens cover for the camera with the supplied wrench tool to access the motherboard. 2. Locate the provided microSD card slot on the motherboard and slide the clasp back to open. 3. Place the microSD card, into the provided microSD card slot gold pins down and close the clasp.

  • Page 10: How To Setup The Camera

    4.3. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.
  • Page 11 1. Download and open the Amcrest Cloud app from the App Store or Play Store Note: Connect your mobile device to the same network that your camera is on. 3. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
  • Page 12 4. Tap on Add Camera. 5. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue. 6. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field.
  • Page 13 7. If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added. Tap OK to proceed. 8. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers.
  • Page 14 9. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish. The camera has now been successfully added to your Amcrest Cloud account. For more information about the Amcrest Cloud app and its features, visit...
  • Page 15 Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store. Open the app and tap on the + symbol in the middle of the screen to begin adding your PoE device.
  • Page 16 Next, we will need to select a connection type. Since we will be setting up a basic P2P connection with the device, tap on "P2P Connection" to continue. n the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field.
  • Page 17 The app will prompt you to change the password. Enter a password between 8 and 32 characters and confirm the password. Press OK to continue. Your camera is now set up and ready for use on the Amcrest View Pro app.

  • Page 18: Desktop Access Setup

    Use one of the following web browsers: Safari, Internet Explorer, or Mozilla Firefox (Google Chrome support in Development). To easily connect to the camera’s interface, install and run the Amcrest IP Config tool.You can download the IP Config software from www.amcrest.com...

  • Page 19: Amcrest Cloud Desktop Setup

    4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere. For more information visit...

  • Page 20: Web Access Setup (Amcrestview.com)

    5. For additional assistance, please contact us at www.amcrest.com or give us a call at 1- 888-212-7538. Step by step video tutorials available at http://www.amcrest.com/videos 4.6 Web Access Setup (AmcrestView.com) 1. Connect the camera to power and wait 30 seconds for the camera to start-up and initialize.
  • Page 21 6. Click the Connections menu item on the left hand menu and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 22 16. If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully. 17. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...
  • Page 23 8. Write down the IP Address that is currently in the IP address field. 9. Click the Save button. 10. Using the left hand menu, go to the Connection menu, and write down the TCP, UDP, and HTTP port number. It is recommended to ensure that these port numbers are at least 5 digits long to prevent any port conflicts.

  • Page 24: Operation And Interface

    If the process above is not working, please contact Amcrest Support via one of the following options: • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956...
  • Page 25 Button Function Name Function Description Optical/Digital Zoom Click this button to activate the zone selection function. This allows the user to use the mouse to select a zone to zoom in on. Snapshot Click this button to take a screenshot of the live feed. The picture is saved at the path specified in Setup ->...

  • Page 26: Playback

    Stream Fluency This button allows the user to change the stream fluency. There are 3 options. Realtime reduces delay and decreases fluency, and Fluency has a larger delay, but the video stream becomes more fluid. This button allows the user to access the PTZ menu. Please note, this menu is Pan/Tilt/Zoom only applicable to PTZ devices and may not apply to specific models without PTZ functionality.
  • Page 27 This is the interface for the playback menu. There are 7 main sections: 1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. 2. File Menu: This panel allows the user to select a file type and data source. 3.

  • Page 28: Setup

    5.3. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrest.com/support...
  • Page 29 2. Menu Items: These menu items each open a different menu that allows the user to change specific settings for the camera. 3. Menu Tab: These tabs open menu options for certain menu items. 5.4.1. Camera This menu section allows the user to change different camera settings for video, audio, and to manage image profiles.
  • Page 30 • Brightness: This slider is used to adjust playback and recorded video window brightness. The value ranges from 0 to 100. The default value is 50. The larger the number, the brighter the video is. When you input the value here, the bright section and the dark section of the video will be adjusted accordingly.
  • Page 31 Below is a screenshot of the exposure menu: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed.
  • Page 32 5.4.1.1.3. BLC Mode This dropdown box allows the user to select Back Light Compensation. The values are Off, BLC (Auto), WDR, and HLC. This feature should only be used in black lit environments. Below is a screenshot of this menu: •...
  • Page 33 To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. 5.4.1.5. Day & Night Used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: •...
  • Page 34 • Auto - Uses D&N Sensitivity setting to change between color mode and infrared and black and white mode. • Black & White - Always sets picture to black and white, however when illumination is too dark it switches on IR mode. •...
  • Page 35 5.4.1.7. Indicator Light This menu box allows the user to select whether the indicator light in the camera is on or off for the selected profile. Below is a screenshot of this menu: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
  • Page 36 Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: • Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 37 Speed: Allows the user to set a speed for the zoom feature. This feature ranges from the lowest setting, 1, to a middle setting of 5, to the fastest setting of 20. • Focus: This slider allows the user to focus on objects nearer to the camera or further away. Slide the slider to the right to focus on objects further from the camera.
  • Page 38 • Frame Rate (FPS): This dropdown box allows the user to select a frame rate. Frame rate settings are measured in frames per second (FPS) and can range from 1f/s to 25f/s in PAL mode and 1f/s to 30f/s in NTSC mode. •...
  • Page 39 Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: ▪ General: Snapshots are taken as scheduled. ▪...
  • Page 40 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.
  • Page 41 • The Playback Snapshot field allows the user to select where to save playback snapshots to. Click the Browse button to select a different destination folder. • The Playback Download field allows the user to select where to save playback video downloads to.
  • Page 42 • Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded in. • Sampling Frequency: This dropdown box allows the user to select a sampling frequency for the audio. The options are 8k and 16k. 16k audio sampling allows for higher sound quality.
  • Page 43 Below is an explanation of the fields on the TCP/IP settings tab: • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. • Ethernet Card: This dropdown box allows the user to select which internet access device to use.
  • Page 44 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a...
  • Page 45 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 46 • TCP Port: This field designates the Transmission Control Protocol (TCP) port number. The default value is 37777. • UDP Port: This field designates the User Datagram Protocol (UDP) port number. The default value is 37778. HTTP Port: This field designates the Hypertext Transfer Protocol (HTTP) port number. The default value is 80. •...
  • Page 47 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 48 • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end. •...
  • Page 49 • Port: This field allows the user to enter the port that corresponds to the selected SMTP server. • Login Anonymously: This checkbox allows the user to anonymously login to the server. • Username: This field allows the user to enter the SMTP username. •...
  • Page 50 Below is an explanation of fields on the UPnP settings screen: • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed.
  • Page 51 To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.7. SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework to allow connection between various network devices.
  • Page 52 Below is an explanation of the fields in the Multicast settings screen: • Enable: This checkbox allows the user to enable Multicast functionality. • Multicast Address: This field allows the user to enter a multicast address. • Port: This field allows the user to enter a multicast port. To reset to default settings, click the Reset Defaults button.
  • Page 53 5.4.2.10. HTTPS This menu allows the user to enable and create HTTPS certificates. Below is a screenshot of this menu: Before you create certificate or download certificate, from main window->Setup->Network >Connection, set the HTTPS port values and then check the box to enable HTTPS For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso 5.4.3 Event...
  • Page 54 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times.
  • Page 55 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Anti-Dither: This field allows the user to set the anti-dither time.
  • Page 56  To designate a zone, click and drag the mouse over the area desired. When a colored box is displayed over the live feed, that area is now enabled for motion detection. After the motion detection zone is set, click the enter button to exit the motion detection screen. Remember to click the save button on the motion detection settings screen, otherwise the motion detection zones will not go into effect.
  • Page 57 Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. • Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set video tampering for certain days of the week.
  • Page 58 5.4.3.2. Audio Detection This menu allows the user to modify audio detection settings. Below is a screenshot of the Audio Detect screen: Below is an explanation of the fields on the Audio Detect tab: ● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio.
  • Page 59 ● Schedule: Clicking this button opens a weekly schedule that can be used to set times. o Click and drag to set audio tampering for certain days of the week. Also, periods of audio detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 60 5.4.3.3 Abnormality This menu allows the user to adjust abnormality event settings. This menu has 3 tabs: SD Card, Network, and Illegal Access. 5.4.3.3.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: •...
  • Page 61 Below is an explanation of the fields on the Network settings tab: • Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. • Enable: This checkbox enables the Network abnormality trigger for the camera.
  • Page 62 Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 63 Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period.
  • Page 64 • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: General: General means that the camera will take snapshots during the specified time period. General recording is represented by the color green. Motion: Motion Detection means that the camera only takes snapshots when the motion detection alarm is activated.
  • Page 65 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 66 Below is an explanation of the fields on the SD Card settings tab: • Device Name: This column designates the name of the SD card that is currently in the camera. • Status: This column designates the status of the SD card. •...
  • Page 67 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
  • Page 68 To save the settings, click the Save button. 5.4.4.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 69 5.4.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.4.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 70 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera.
  • Page 71 Synchronize with NTP: This checkbox allows the user to enable the camera’s synchronization with an NTP server. • NTP Server: This field allows the user to enter in an NTP server. • Port: This field allows the user to enter in the port number for the NTP server. Update Period: This field allows the user to enter in the update period time.
  • Page 72 • Description: This column shows a description of the account. • Modify: This column allows the user to modify the user account. • Delete: This column allows the user to delete a user account. Note: The admin account cannot be deleted. •...
  • Page 73 5.4.5.5 Auto Maintain This screen allows the user to set auto maintenance settings for the camera. Below is a screenshot of the Auto Maintain screen: Below is an explanation of the fields on the Auto Maintain screen: • Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.
  • Page 74 To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file. • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded.
  • Page 75 To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. To backup the log, click the Backup button. To clear the log, click the Clear button. 5.4.6.2.1.

  • Page 76: Alarm

    5.4.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred.

  • Page 77: Faqs/Troubleshooting

    5.6 Logout Clicking the logout button will log out the user. 6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. •...
  • Page 78 • The camera is not compatible with the monitor. • The camera color or brightness settings are not correctly configured. 4. The timestamp is not displaying the correct time. The time and date settings may not be configured correctly. You can take the following steps to resolve the issue: •...
  • Page 79 8. Network connection is not stable. Below are a few possible reasons why this may be occurring: • The network is not stable. • There may be an IP address conflict. • There may be a MAC address conflict. • The PC or camera network card may be defective.

  • Page 80: Glossary Of Terms

    Glossary of Terms • Abnormality – Any malfunction in terms of storage of data to the SD card. • Alarm Delay – The gap in time between alarm activation and Relay alarm activation. • Alternate Gateway – The node on the computer network that the network software uses when an IP address does not match any other routes in the routing table, and when the default gateway is not available.
  • Page 81 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.

  • Page 82: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 83: Ic Warning Statement

    IC Warning Statement TThis device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the device. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
  • Page 84 • All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following:...
  • Page 85 • Visit http://amcrest.com/contacts and use the email form • Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 • Email Amcrest Customer Support support@amcrest.com...

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