Premium Support and Protection Plan
Welcome to Preferred Plus
Dear Preferred Plus Member:
Congratulations on your choice to extend the protection and support of
your EPSON Preferred Plan. Whether you chose to purchase the 1-year or
2-year plan, you will continue to receive priority technical support and the
convenience of having priority response if your printer hardware problem
cannot be remedied over the phone.
You must enroll in a Preferred Plus Service Plan to receive your benefits. The
enrollment card data will allow us to identify you as a Preferred Plus Member,
and to extend the priority Toll Free access and support privileges of your
existing UNIT ID Number. After verification of your enrollment card and
data, Epson will return a Preferred Plus Plan acknowledgment detailing the
effective dates of your continuing coverage. You will typically receive the
acknowledgment within 14 days of Epson's receipt of your enrollment card.
Also included in this booklet are the full terms and conditions for the Epson
Preferred Plus Service Plan. If you have any problems gaining access to the
Preferred Support Line at 888-377-6611 please contact us at 562-276-1305
during normal business hours so we may resolve the problem.